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KirstieHobbs
Level 2: Rookie

WIFI Connection Problem

Answered
We recently switched our Internet to telstra and every devise in our home can access our wifi connection except my laptop and mac.

My laptop indicates that it has a strong signal for our network, however when I complete the process to set up the wifi it states that the configuration failed. I have tried to access the net using the Ethernet cable, however it doesn't connect to the Internet.

My mac can sporadically access the wifi however it has a very weak signal which drops out and needs to be reconnected regularly.

These machines are located side by side and previously had no problem accessing wifi with our previous provider. Any help would be greatly appreciated before I go to the expense of purchasing a new computer.

Thanks in advance,

Kirstie
1 ACCEPTED SOLUTION

Accepted Solutions
KirstieHobbs
Level 2: Rookie
Accepted Solution

Re: WIFI Connection Problem

I am pleased to advise that I now have wifi operating on my laptop - Changed the manager of the wireless adapter from Intel to Windows and it logged in straight away.

 

The Mac still receives a low signal by comparison to other devises. 

 

Thanks again,

 

Kirstie

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3 REPLIES 3
KirstieHobbs
Level 2: Rookie
Accepted Solution

Re: WIFI Connection Problem

I am pleased to advise that I now have wifi operating on my laptop - Changed the manager of the wireless adapter from Intel to Windows and it logged in straight away.

 

The Mac still receives a low signal by comparison to other devises. 

 

Thanks again,

 

Kirstie

View solution in original post

Level 23: Superhero

Re: WIFI Connection Problem

So I take it that you're using the telstra supplied modem/router? Can you not just setup your old one with your login details?

Cheers,
Dave

KirstieHobbs
Level 2: Rookie

Re: WIFI Connection Problem

I am Dave... I thought it would have been that simple - it was with our other Laptops, iPads, etc. I am surprised by the reduced signal received by my mac, the signal was stronger and more dependable with our previous modem.

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