dakky68
Level 1: Cadet

Web links being redirected to http://mymodem.modem/

If my modem drops out when I click on a web link, the page goes to http://mymodem.modem/. However, when the internet is back up, that link then always goes to the modem settings, it never goes to the correct address.

I spent over two hours on Telstra help chat today, and they had no solution. I've read old threads but there is no helpful solution there, either. I've tried deleting the browsing history, restarting the modem, resetting the modem, logging in again, etc. I have a Gen 2 modem (but this also happened on the three other modems I've had since I've been with Telstra).

Does anyone know how to fix this? In the end I had to use a different computer to finish my work today, but this is completely impractical to do on a regular basis.

Any ideas appreciated :-)

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
7 REPLIES 7
Level 22: Superhuman
Level 22: Superhuman

Re: Web links being redirected to http://mymodem.modem/

Sounds like your internet service isn't working if its being directed to that page
For Official Support start a Secure Chat Here, try the Online Troubleshooter or Raise a Complaint.

Full Disclosure:
dakky68
Level 1: Cadet

Re: Web links being redirected to http://mymodem.modem/

Yes, that's correct. However, the issue is that once the internet is back online, the links continue to go to the modem page when clicked, instead of to the address in the actual link.
Level 24: Supreme Being
Level 24: Supreme Being

Re: Web links being redirected to http://mymodem.modem/

Does this happen on all devices connected to modem or only your computer.
reginafoody
Level 1: Cadet

Re: Web links being redirected to http://mymodem.modem/

Well I am working on the same problem -- I have 2 computers connected to my network -- only 1 does the Mymodem trick and only with Meterology site  (BOM) ---- and this particular web page -- http://www.bom.gov.au/products/IDR782.loop.shtml#skip  -- only happens with shortcuts & bookmarks.

 

I can still cannot access this link  if I go to the home page and follow links - this particular web page is gone for me.

Technical Support
Technical Support

Re: Web links being redirected to http://mymodem.modem/

Just to clarify, have you cleared the browser cache & cookies (which is different to the browser history) and restarting the computer?

 

Can you also confirm the browser that you are using and if you have tried using an alternate browser?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

dakky68
Level 1: Cadet

Re: Web links being redirected to http://mymodem.modem/

Hi, I actually figured out yesterday that deleting the cookies works. Now if only the modem wouldn't drop out 20 times a day, I'd be set!! :-)
dakky68
Level 1: Cadet

Re: Web links being redirected to http://mymodem.modem/

Hi, deleting cookies worked for me - might be worth a try.

Home Broadband Bundle

$99 Entertainment Bundle. Unlimited Data and Entertainment.

Find out more