My ADSL Internet connection keeps dropping out and the best I can get is about 1.4 to 1.6 Mbps of bandwidth. The Telstra technician who came to look at it says it is because of the poor quality of the old phone lines in my area. What can I do about it? Telstra sold me a "Broadband" service and this is garbage.
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@OldGeek The speed achieved over ADSL 2+ (or even ADSL) is dependent upon a number of factors, which can include...
Due to these factors, there is no guaranteed minimum speed, however speeds below 1 Mbps will be investigated if you report this via the Tech Support Team on 133 933 (Which you are slightly above that)
Telstra will generally not know what your situation is until you are actually connected. So probably the best you can do is be relived of your contractional obligations.
In the mean time if you would like to post your full modem stats so we can have a look?
With attenuation of 42 would expect speed of about 4.5 Mbps down.
Your Noise margin is very low. If Dynamic Management had kicked in it would be high 12 db compared to normal 6 db. The low Noise margin indicates a problem with link.The link retrain counts indicate the link is unstable and having to drop out and retrain because the signal can't accurately be decoded. Some of the retrain counts today might have been caused by Technician working on the line. The large number of other errors indicates the link is poor.
Do you hear any noise on the Telephone?
Anyway, here are the stats. I don't think the Line Attenuation or Noise Margins are very good.
There is an issue for sure, just where may take some testing to find unfortunately.
My house was built in the early 1950s and street cabling was probably installed in the 1950s. When on ADSL I seldom had drop outs. There was one occasion when there was noise on the line but that was soon fixed, one of the wires had a high resistance fault to earth. Another occasion I lost the internet connection and that was due to a tech on another fault not closing the lid on the pit correctly and pinching the wire. That took a long time to locate and fix but it was eventually fixed.
Most of the faults are due to bad connections in the pits and sometimes take a long time to find especially if they are intermittent faults. Hopefully the tech will find what is causing your fault.
@OldGeek That's why when I was on ADSL whenever I had a broadband issue I hoped I had a phone line issue at the same time. Majority of cases fixing that fix the broadband.
You did the right thing just calling it in as a phone fault.
I am happy that it has finally worked out for you, let's hope it stays that way for a long time :-)