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Level 1: Cadet

What's a typical Telstra Smart Modem (NBN) drop out rate?

Hi,

Wondering whether the number of Telstra Smart Modem Gen 2 dropouts I get is typical of everyone else's experience.

The "best" is 250 in one day, but 50 is typical.

(Graph is taken from the modem logs)

 

If the disconnection is long enough, it flicks over from NBN to Mobile.

Try making a skype call with all that going on Smiley Happy

(and yes, it's plugged in and I've tried turning it on and off again)

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4 REPLIES 4
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Level 24: Supreme Being
Level 24: Supreme Being

Re: What's a typical Telstra Smart Modem (NBN) drop out rate?

What type of NBN connection do you have?

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Level 1: Cadet

Re: What's a typical Telstra Smart Modem (NBN) drop out rate?

Hybrid Fibre-Coaxial (HFC)

Obviously, it worked really well until we switched to NBN in July.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: What's a typical Telstra Smart Modem (NBN) drop out rate?

Have you reported the dropouts to Telstra support? There could be a problem with the coax cable tap in the street.

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Level 1: Cadet

Re: What's a typical Telstra Smart Modem (NBN) drop out rate?

We'll give it another go.

Certainly took a few goes to get it working properly when Telstra cable broadband was first connected. NBN connection was probably a great opportunity to set it back to the original condition again.

Thanks

Dru

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