Over 30 hrs of Internet Cable Outage - Post Code 3142.
Unable to get true status or updates to re-adjust plans and lives:
a) Telstra appears to have a standard completion time of 7pm everyday on their Outage Page(no matter which region/area). It then changes to the following date, when time passed.
b) on getting-an online ref number with advise to call Tech Support, Telstra's automated call-answering recognises one's mobile number with the account, and states there's an outage(duh); then texts link to above outage site(a). Duh Duh.
So the help sought from any of the thousands of staff employed directly/indirectly at Telstra is, can one know the truth. Whats the issue & when will it be fixed?
It also appears, there's no Telstra executive incharge at the Melbourne Head Office to ensure accurate, dynamic communications for lengthy breakdowns in service- there's a CEO's complaint portal with a sharp-photo of Mr Andrew Pennthough, which has no tactical response(weekend?). https://service.telstra.com.au/customer/general/forms/contact-ceo/form
Phew- now all I want is insights & accuracy in communications, having been their customer for decades.
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