I have a ADSL 2 connection that usually runs at 3.3mbps to 4.5 mbps when it’s working, other times the speed will vary from .65 mbps tp 2 mbps, I updated to a Telstra Smart Modem with 4G backup, it appears that the 4G does not kick in even if the adsl 2 speed drops to less than .1 to 1mbps.
In the past when I call the fault line, and go thru all the checks that I have already done 3 times before I call, then after 1 hr on the phone only to be told that a technican will be out in 6 days to fix the problem.
My question is if the 4G backup speed of up to 6 mbps can actually be at times up to 6-10 times faster that my faulty adsl connection speed drops down to, why can’t telstra activate the 4G on my modem while I’m waiting for a technician to arrive, the backup 4G speed on the smart modem is faster than my Normal adsl 2 speed is anyway, after all you can’t do much anymore on .65 mbps while waiting 6 days for a fix.
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The 4G backup is triggered by a lose of the fixed connection, the connection speed isn’t really considered relevant just if it can connect to the network or not.
As it is meant to be a backup in the event of an outage I don’t know if I would expect them to change it any time soon, but alas I have been wrong before.
That being said, ask the fault team the question if you can, they may be able to allow it... you would likely need to unplug the phone cable to trigger it though...
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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