Over the last 8 Months I have helplessly raised escalations to telstra tech support to help me resolve my home cable and phone service.
8 Months and only 1 so called case manager called Steven called me up. His resolution was that I should not complain and accept what I got, even though I signed up for cable service (over 50Mbps) and got nothing over 5 Mbps and a phone line that doesnt work.
I have never felt so humiliated and ignored however thanks to telstra now I have.
the tech support says my new case manager Dan Alfred has been sitting on my case for over 7 days and I am still waiting for his call.
What a regret seriously.
I will be raising this issue with the telco ombudsman because Telstra has an obligation towards its customers and they need to fulfil it.
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As you've reported such unfortunate events with your complaint you could email the Telstra CEO who has a high level complaints office in Melbourne who are very good
Here is a link that can be found on Google
Thank you for the link.
I have already submitted a complaint through the same link 10 days back and I havent had any response from telstra.
Adding to my injury, the overseas telstra billing and service teams have been one of the worst lot I have come across.
They refuse to memo the call and speak to you ask if they are obliging you.
Not a single case manager has called me in these 18 days of filing cases.