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Julesupreme
Level 1: Cadet

Why has our internet been dropping out so much in the past couple of weeks?

On some days it has dropped out 2-3 times in a row and we wouldd love to know why this has been happening several times just in the last 2wks!

Julie Eves

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4 REPLIES 4
Level 25: The Singularity
Level 25: The Singularity

Re: Why has our internet been dropping out so much in the past couple of weeks?

That will depend on the type of internet connection that you have.

 

What type of connection is it, and which model of modem are you using?

 

You can also run a check of your connection (via mobile phone if you need to) via https://fix.telstra.com

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Support Team
Support Team

Re: Why has our internet been dropping out so much in the past couple of weeks?

Hi @Julesupreme

 

Just checking back in to see how you went and ask if there is any further help or support needed?

 

-Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Julesupreme
Level 1: Cadet

Re: Why has our internet been dropping out so much in the past couple of weeks?

The internet we have is NBN broadband and the modem is the one Relates sent us TG797nv3.

Julie Eves
Julesupreme
Level 1: Cadet

Re: Why has our internet been dropping out so much in the past couple of weeks?

Sorry Steph I haven't been on my acc since sending the original email.  The details asked for I have just sent. 

Julie Eves

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