CrowdSupport®
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Level 1: Cadet

Why so slow to provision NBN FTTP connection?

After having an order confirmed why is the delay nearly three weeks before a connection can be activated? Is this 2020 or 1920?

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5 REPLIES 5
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Level 2: Rookie

Re: Why so slow to provision NBN FTTP connection?

Hi! You should quiet, dont bla bla bla.....

They are the big boss, you need them, they dont dont need you

You will wait at least 4 weeks

After they do finish nbn to u

If it has a problem, believe me you will stuck with them at least 3 times

Make calm down, do not feel angry

Cancellation the contract,  you will pay a lot of fees

Slightly complaint, they will make you wait and let u listen to the music

Later, some banana in here will ask you the detail, then make u wait.

Cheers

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Level 1: Cadet

Re: Why so slow to provision NBN FTTP connection?

Ha ha, you are probably correct, but the reason that Telstra and the NBN is so bad is that people accept it...  they really are pathetic. Never accept shoddy service, especially from a quasi monopoly.

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Level 25: The Singularity
Level 25: The Singularity

Re: Why so slow to provision NBN FTTP connection?

The delay is because you need to wait for an appointment from NBN Co.

 

Telstra (or any RSP) can't do the connections themselves. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 1: Cadet

Re: Why so slow to provision NBN FTTP connection?

Actually no I don’t... my home is NBN connected with an NTD nicely consuming power. The delay is because Telstra’s NBN connection group are incompetent.

 

my complaint was escalated as the only device / interaction required was a “modem”.  We absolutely promise to deliver it to your home tomorrow.. (address checked)... said the case manager.... a promise of service, of course nothing happened.

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Level 25: The Singularity
Level 25: The Singularity

Re: Why so slow to provision NBN FTTP connection?

Then you are probably already connected. Do you have an ethernet capable device that you can plug in to the UNI-D1 socket to test it?

 

The modem isn't 100% necessary (especially if you happen to own anither one that has a WAN port).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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