Level 1: Cadet

Wifi/ modem not working properly

We recently got a new modem, and ever since we set it up our wifi hardly works. It won’t run our mobiles but has been working to connect the home computers.

Today it has stopped working altogether and doesn’t even show up as an option when trying to connect to wifi.

All of the lights on both the modem and our nbn box are green and I have tried both resetting it and unplugging it.

any suggestions about fixing this? 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Wifi/ modem not working properly

Which modem do you have. If Gen 2 smart modem which version (See image below)? Are the computers connected to modem by WiFi or cable?



Telstra Smart Modem

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