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AussieChris74
Level 2: Rookie

You are reaching your'e monthly limit.

Well it seems 24/7 chat support don't do anything nor does calling Telstra on the phone so lets see if anyone here does anything about it!!!!!

 

I was calm the first time, a little annoyed the second time but frankly this is starting to piss me off now.

 

Every month for the last 3 months my speeds have been slowed because 'I have reached my monthly limit' dispite the fact that I have hundreds of gigabytes left on my account.

 

Telstra took so long getting me connected and making errors when I moved house that they agreed to give me the 400GB download limit plan at a 20% discount and every month I have hundreds of gigabytes left yet they still slow my speeds forcing me to ring or chat to them to fix their error.

 

Well you guessed it, the same thing is about to happen again and I would like the error sorted once and for all.

 

Your data usage so far: 25533MB
Your monthly data allowance: 50000MB

 

I do not have a 50GB limit, I have a 400GB limit!!!!!

 

 

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3 REPLIES 3
Level 22: Superhuman

Re: You are reaching your'e monthly limit.

Good morning

 As the moving department made your moving arrangements, they would have sent you confirmation emails.

It seems a good idea to quote the Interaction number/s from your emails and contact that department who made you the specific  offer.

 

Here is a link to contact them

https://www.telstra.com.au/contact-us/moving-home

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
AussieChris74
Level 2: Rookie

Re: You are reaching your'e monthly limit.

As stated in my original post, contacting Telstra by phone and 24/7 chat support doesn't work, they have said they would fix it but never have which is why I am here.

It's not rocket science to click a few keys on a keyboard and sort the issue out.

Level 22: Superhuman

Re: You are reaching your'e monthly limit.

Hello again

 I regret I cannot assist you as I'm not a Telstra employee.

This website is customers offering guidance to other customers

 

You have not stated if you have contacted the specific  specialised Moving Department who you indicate made you that offer. You would have interaction reference numbers.

It really will take Telstra staff with their resources.  Best wishes

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".

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