Hi there: I have received a letter from Telstra telling me that I have to order my nbn plan by 19 December 2018. I believed that you had 18 months from the date the service becomes available to change to the NBN. They say that my disconnection date will be in January 18 2019. My question is: they were doing upgrades to the area where I live until recently so how come they expect me to change to the NBN so soon if I have 18 months from the date of service being available?
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Exactly as @Jupiter says. Clock starts once the NBN declares area serviceable. As an example, I have been on NBN since December 2016 and disconnection started in May 2018 even though that they are just installing new micro node next to my property...