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CM3296
Level 1: Cadet

We are trying to get a 4 lot subdivision completed – 1 into 4. Neither Telstra or NBN will make a decision as to who is responsible for the service.  It keeps going back between the 2 companies.  We would really like someone to make a decision.  We h ...

oscillo
Level 1: Cadet

We recently missed a bill and had services cut, we paid said bill within the hour. all our mobile services were back the same day. Our ADSL however has been capped at 0.04Mbps ever since (12 Days and counting). Its one of the new telstra modems for w ...

Zagande
Level 1: Cadet

When daylight savings kicked in about two weeks ago my NBN performance has dropped from the usual 45Mbps average  to a pitiful and absolutely useless 40kbps. I live in outer suburban Sydney in Mount Annan and my NBN service is FTTN and have had no is ...

chapo1
Level 1: Cadet

Since last Friday I have not been able to access any telstra.com.au addresses via my cable connection. I reported the fault to Telstra and as it appears to be a network issue they were not able to assist.When a do a trace route I get the following re ...

Melsue72
Level 1: Cadet

Hi, how do I change my wifi password for my home nbn? Thanks

Neil_Padbury
Level 1: Cadet

More than a week into my new cable broadband and im still not on the internet. 60minutes on hold last night before getting through for the support people to do nothing. “I will get the activation team to ring you tomorrow” i informed them i would be ...

Apple1982
Level 1: Cadet

Hi, Can you please check appleboycider.com and see why Telstra users are having issue accessing website. Flagging my website and denying access with below statements: "Web page not available" net: ERR_SSL_PROTOCOL_ERROR
or
"This site can't provide a se ...

craigc
Level 3: Gumshoe

Hi Anybody from Telstra care to find out what is going on. Each time I do the diagnosis, it just adds 1 more day to when the problem will be solved: Location: MELBOURNE State: VIC Service: Cable Description: Customers may experience difficulties usin ...

Sparky1234
Level 1: Cadet

I think I have a cable outage since the thunderstorm an hour ago. The cable modem shows all yellow solid lights, rebooted several times. Checked telstra outage page for the address and it says no problems detected in the area. What next?

Terrioverseas
Level 1: Cadet

How do I personalize / change my SSID and password with Telstra?

Melsue72
Level 1: Cadet

Hi, how do I change my wifi password for my home nbn? Thanks

craigc
Level 3: Gumshoe

Hi Anybody from Telstra care to find out what is going on. Each time I do the diagnosis, it just adds 1 more day to when the problem will be solved: Location: MELBOURNE State: VIC Service: Cable Description: Customers may experience difficulties usin ...

Sooz2002
Level 1: Cadet

What does the flashing blue light on the cable connector box mean?

NickyMann
Level 1: Cadet

Current outage listings show no outages in Point Cook.  My address list as out until Friday 19 October for "Scheduled Maintenance".  Phone line is okay (FTTP).  Started yesterday when I turned off the power for about 10 minutes.  Last time this happe ...

montypython
Level 1: Cadet

Just moved over from ASDL2+ to NBN with Telstra. The plan I signed up for was 40mbps but doing speed checks at different times of the day over the past two weeks I have never had a download speed of more than 20mbps. Is this the best speed I can expe ...

CBWTIS
Level 3: Gumshoe

This is the 3rd post of 3 weeks since I lost my telstra service due to NBN wrong coding. I was reconnect back to Telstra NBN services after i made several calls to NBN and Telstra internal NBN team support. Since then, I have experienced the disaster ...

Mimi4
Level 4: Private Eye

Very disappointed that my $20 bundle discount for have internet, home phone and Foxtel has been removed. Now I’m looking at other options. Possibly Dodo or TPG. Telstra doesn’t seem to want to retain me as a customer as they are just offer their stan ...

cognitiveant
Level 3: Gumshoe

Anyone heard anything on when the speed boost restrictions on Velocity will be lifted?I have Premium Speed Boost activated under my account, but being new to Velocity they will not allow 100/2 only give me 30/1 on an FTTP premises.

MrBalls
Level 1: Cadet

Hi I've just recently purchased Telstra's unlimited broadband package that is currently giving me around 50 mb/s. I'm looking at adding the additional speed boost to my package. The Telstra website mentions that "Existing customers may need to purcha ...

nassr101
Level 3: Gumshoe

Hello - had numerous dropouts with NBN FTTN. Logged multiple calls with the call centre already, same troubleshooting for days and finally they send out a replacement modem. Still the same drop outs so they escalated to NBN tech who apparently came o ...

oscillo
Level 1: Cadet

We recently missed a bill and had services cut, we paid said bill within the hour. all our mobile services were back the same day. Our ADSL however has been capped at 0.04Mbps ever since (12 Days and counting). Its one of the new telstra modems for w ...

Heidiw66
Level 1: Cadet

We seem to have the NBN/ internet turn off sometime overnight.  Sometimes it happens other nights it doesn't.  In order to get it going again, we reboot computer and turn off gigabyte switch and NBN install on wall. Any help appreciated 

Totallypeedoff
Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <service.interruption@telstra.com>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

Whyisthissohard
Level 2: Rookie

Hi there,I have a Google Home which is connected to my smart modem, I have been having issues recently with casting Spotify form both mine and my daughters phones. I can set everything up and it will work one day but not the next. I have noticed that ...

GoTheHawks
Level 2: Rookie

I have 3 different cable outlet through the house. I have foxtel (direct from foxtel). My cable internet is with Telstra with the latest smart modem. I have a splitter in between foxel and my cable internet. Every 2nd day my internet drops out and af ...

FDS1
Level 1: Cadet

Anyone having trouble activating a new cable service? I have been trying since yesterday. Just gives a generic error after a while and says to try again.

Scouse1
Level 1: Cadet

My Bigpond Mobile Wi-Fi 4G no longer connects to the internet (Wi-Fi works OK within our apartment).  See below. Alternative Wi-Fi network working fine - hence able to send this message!

BungyStudios
Level 1: Cadet

After downloading movies on my home cable broadband for a week. I have discovered the hidden limit to "Unlimited" broadband packages.

It turns out, I got slowed down to a halt after 15.1TB of data usage.

I did not breach any "Fair Use" policies, yet I ...

Ryeuu
Level 3: Gumshoe

Hello,

My mates and I currently use a tool called "Shadowsocks" (SS) to control the route or path that our game packets take to reach our game server, which is located in Taiwan. Currently we use the following paths:

Home (SS Client) > Singapore VPS (S ...

shimonex
Level 1: Cadet

Error message when trying to go to the web :www.jetstar.comAccess DeniedYou don't have permission to access "http://www.jetstar.com/au/en/home?" on this server.Reference #18.37f46668.1534633724.218234f8 My Modem is a WIFI Telstra smart modem.the mode ...

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