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outdoorstype
Level 1: Cadet

I've got in touch to change my PPP password and all I ever get given is instructions to change my account password. That's fine, I can change the account password all day but my modem PPP password remains the original every time. 

Why is my modem to I ...

Sud2
Level 1: Cadet

Hi

I am writing this out of frustration after having requested a connection at Indooroopilly well in advance on 20 Dec 18 to be connected by 02 Jan 19. However it has not been connected or made operational as on today 06 Jan 19. There is total lack of ...

cjb
Level 1: Cadet

NBN HFC Internet and Foxtel TV outage in Fitzroy North VIC. Has been down all day. Any idea what is happening and when it will be back?

Shazz18
Level 2: Rookie

I have the exact same problem as the person who posted here https://crowdsupport.telstra.com.au/t5/Home-Broadband/Can-t-access-google-drive/td-p/774667 I have tried different browsers;, different computers, ipads etc. both of my children need to do t ...

brndnr
Level 1: Cadet

Hi All, More an announcement than anything. I just know that I came to CrowdSupport many times to try and find a solution to Forward Ports on my Telstra gateway. As you may have noticed, you can create reserve IP addresses and forward ports on the GU ...

Clarky47
Level 1: Cadet

I’m currently away from home and my usage on my WiFi has sky rocketed. Is there anyway to see what devices are connected?

Sydney000
Level 4: Private Eye

Well its now been 30 days since our Unlimited Cable stopped. Countless calls to Bigpond Broadband Support. Eight different expected fix dates have been set and missed over the last four weeks. Filed a formal complaint after 3 weeks. Told I'd get a ca ...

El_Craigo
Level 2: Rookie

HiFor the past 3 or 4 days, I have been unable to connect to Google Drive. I get this error       This site can’t provide a secure connection      drive.google.com sent an invalid response.      Try running Windows Network Diagnostics.       ERR_SSL_ ...

TayaMia
Level 2: Rookie

I’m trying to connect an ip camera via wifi on the 2.4 GHz band as the 5.8 is not available for this function yet. What modem/router configuration is necessary to achieve this, UPnP is enabled so do I need to enable WPS? 

Clarky47
Level 1: Cadet

I’m currently away from home and my usage on my WiFi has sky rocketed. Is there anyway to see what devices are connected?

El_Craigo
Level 2: Rookie

HiFor the past 3 or 4 days, I have been unable to connect to Google Drive. I get this error       This site can’t provide a secure connection      drive.google.com sent an invalid response.      Try running Windows Network Diagnostics.       ERR_SSL_ ...

TayaMia
Level 2: Rookie

I’m trying to connect an ip camera via wifi on the 2.4 GHz band as the 5.8 is not available for this function yet. What modem/router configuration is necessary to achieve this, UPnP is enabled so do I need to enable WPS? 

1234567893
Level 2: Rookie

Order 1-1790278264107 Technician didn't turn up. Asked the online chat what happened and immediate I got a text saying it is rescheduled to 5/12. Called 132200 about the order. Initially I was told there was nothing scheduled for today (29/11), but a ...

JohnWP
Level 2: Rookie

My emails about the NBN are being rejected as Spam by the NBN System Administrator, Why? NBN says it is not them but my ISP (Telstra).Header looks nothing like a Telstra Header & has no Address & no Properties?I retyped the 6 occurrences of NBN to BN ...

stevo8
Level 2: Rookie

I have a cable broadband internet service which is working fine. I have several other telstra wall connections in other rooms, the cable coaxial type, I am assuming for now that they are properly connected back to the main point, where the smart mode ...

OldGeek
Level 2: Rookie

My ADSL Internet connection keeps dropping out and the best I can get is about 1.4 to 1.6 Mbps of bandwidth. The Telstra technician who came to look at it says it is because of the poor quality of the old phone lines in my area. What can I do about i ...

Greeny1121
Level 1: Cadet

Hello.  Consider this part 2 of my previous question.you see, mum has a old yellow Australian phone port, and I’m trying to get Internet in such a building. (I’m ultimately looking to enable and begin another service).ive been trying with my own rout ...

johndoe99
Level 4: Private Eye

For some reason, my Cable Smart Modem decided to stop working today. Its the new "Technicolor DJA0230TLS" White box modem with 4G built in. The lights on the Top are all Solid Green (Signal/Backup, Link, Online)On the modem web interface, "Advanced" ...

chloe29hunt
Level 1: Cadet

I have been without internet for 7 days now, and the Telstra outage tracker keeps saying it should be restored by 7pm the current day but once it gets to 7pm it changes to TBC. I have called Telstra and they keep telling me it will be fixed each day ...

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Totallypeedoff
Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <service.interruption@telstra.com>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

Scouse1
Level 1: Cadet

My Bigpond Mobile Wi-Fi 4G no longer connects to the internet (Wi-Fi works OK within our apartment).  See below. Alternative Wi-Fi network working fine - hence able to send this message!

BungyStudios
Level 1: Cadet

After downloading movies on my home cable broadband for a week. I have discovered the hidden limit to "Unlimited" broadband packages.

It turns out, I got slowed down to a halt after 15.1TB of data usage.

I did not breach any "Fair Use" policies, yet I ...

Ryeuu
Level 3: Gumshoe

Hello,

My mates and I currently use a tool called "Shadowsocks" (SS) to control the route or path that our game packets take to reach our game server, which is located in Taiwan. Currently we use the following paths:

Home (SS Client) > Singapore VPS (S ...

shimonex
Level 1: Cadet

Error message when trying to go to the web :www.jetstar.comAccess DeniedYou don't have permission to access "http://www.jetstar.com/au/en/home?" on this server.Reference #18.37f46668.1534633724.218234f8 My Modem is a WIFI Telstra smart modem.the mode ...

Back2future
Level 2: Rookie

 壟 .....Good riddance Telstra!
After decades of $$$ custom, I have finally realised you can't polish the  which Telstra most certainly is! The final stroke, Telstra rate limiting me after I actually paid their disputed bill and then being told thei ...

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