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LeeHancox
Level 1: Cadet

Just moved into a house with NBN and set up the gateway frontier modem. But it is in permenant back up mode. Backup light is orange, link had never come on and online is magenta. I have reset the modem, switched off nbn unit but still can't access th ...

Cripps
Level 4: Private Eye

Phone dead so can't de-register from handset.Can I do it in the router?I don't particularly want to reset router to factory !

AmandaLee
Level 1: Cadet

Hi all. I’ve had nbn for years and have just switched to Telstra. The modem has arrived but is far too big to fit in the nbn box. What should I do?

The nbn box is in the garage, so I can’t hang the modem outside the box collecting dust and dirt.

I have ...

Windy-noni
Level 1: Cadet

Still can't activate my cable internet from Telstra. I chose the home phone bundle with Internet on 27 December 2017, and received my Gateway Max2 modem package on 3rd January 2018, also on the same day the home phone line was activated, but not with ...

Bruce1964
Level 2: Rookie

I rang for the 100% dicount on the 10th to go from 25mgps to 50 mgbs was told it would be done within 24 to 72 hrs for ny NBN fttp. Rang again today to see way my speed had not increased. ONE HOUR on the phone. Three different people. Last one put me ...

BernieLaw
Level 1: Cadet

The telstra 24 X 7 app has a feature to track progress of your service call. However for me is says no current open or closed calls. Internet went out last Tuesday, I reported on Wednesday and tech is due next Tuesday (if available). So why does 24x7 ...

Megsy75
Level 1: Cadet

I want broadband at my apartment and every time I type in my address it doesn't show the correct address resulting in it not allowing me to proceed 

Engelbert
Level 1: Cadet

I'm on the Gold Coast, post code 4215.My cable connection has been down for 7 days. I check the Status page and every day it counts down the hours until repaired, then resets to 1 day. It says the cause is under investigation. A call to Telstra gives ...

Yeehah100
Level 1: Cadet

NBN connected today. On the app it is ticked that technician has attended and completed the connection. The next step is to plug in modem. That has been done multiple times with special cord sent from Telstra. I have reset modem, turned off, unplugge ...

uzzttwo
Level 2: Rookie

Due to the home design and location of exterior box, I have a difficult install and basically can only have the interior box installed in one location!
It would require drilling of holes and running of approx 14 metres of conduit to the closest power ...

tony5223
Level 2: Rookie

I currently have telstra ADSL and it keeps dropping outIf I change from Telstra to a new NBN provider can I still use my @bigpond.com and keep my old email folders

TechNoFear
Level 1: Cadet

What is the minimum speed Telstra guarantees ADSL 2+ to connect at? I asked a Telstra sales person what the minimum speed was they said the minimum was 8 Mb/s. I asked for that in writing but they could not find it, nor could they find the minimum sp ...

Imjinman
Level 2: Rookie

Hi I have just successfully installed Gatewaymax on my Broadband cable service. However I am trying to log into MyGateway to no avila. Where do I find my Username and password? I try my Telstra log in, but it doesn't accept that there is a fullstop i ...

GruntbugglySnr
Level 2: Rookie

We had a phone call tonight from a woman who claimed to be from Telstra, saying that our Internet was going to be disconnected tomorrow because our downloads were interfering with Telstra computers. When I claimed "[Bleep]" she said thank you and hun ...

Nob789
Level 2: Rookie

I have a strange issue where suddenly (after nearly 5 years) I cannot reach a web site I manage,  www.larrikins.org, from my home broadband, however the site works fine when I use my phone data, the same happens when accessing the  hosting web site w ...

Ozmoz
Level 9: Captain

I've signed up to and been accepted to take part in SamKnows/ACCC measuring my ISP's (Bigpond) NBN performance. The ACCC’s program will measure and provide helpful information to consumers about the performance of home broadband services in Australia ...

cristos
Level 2: Rookie

Hi Team,The cellular service on my Toshiba Portege z10t (driver for EM7305) regularly disconnects.  When trying to reconnect, Windows 10 advises that the APN settings are not correct.BUT... if I shut down the computer and power back on, all is well a ...

Noeleen71
Level 1: Cadet

Hi,Just wondering if anybody has successfully blue tooth a landline to their NBN modem...to minimise the cord...Thanks! 

TPW
Level 1: Cadet

I have ADSL2 broadband and would like to view data usage, as I did when on wireless. How do I access my usage? Thank you.

BernieLaw
Level 1: Cadet

The telstra 24 X 7 app has a feature to track progress of your service call. However for me is says no current open or closed calls. Internet went out last Tuesday, I reported on Wednesday and tech is due next Tuesday (if available). So why does 24x7 ...

Castle10
Level 1: Cadet

No internet service in Castle Hill NSW despite Tech Support resetting the modem etc  - been on the call for 90 mins and no joy. Now been told it's an NBN line issue that will take up to 7 days to action. Totally unacceptable Telstra. 

Ronnny
Level 1: Cadet

Hi, Is there a reason Telstra Cable has been slowed from 110mb/s to 10 to 20mb/s? Im in Camberwell, Vic (NBN is available in my area)

SL8
Level 1: Cadet

Our cable internet has been down since Jan 8. Intermittent service since then. Telstra are unable to fix it. We live inner city!! Terrible service. They are great charging you for a service that does not exist though. Bad at actually delivering any s ...

baby15
Level 1: Cadet

Infected: 0 objects Is there any need to query what is meant by FAILED objects

Lexia
Level 1: Cadet

I am so annoyed I have just spoke to Telstra who have been happily overcharging me on my boradband fee for years because I didnt call. When to call they want me to pay a $120 casual fee plan which is ridiculous. I have been a Telstra customer for ove ...

virocruiser
Level 1: Cadet

I have had a land line at this house for 25 years with no problems. Since changing over to NBN I have no home phone most of the day due to drop outs. It seems to work of a night. Telstra have sent 3 different modems and the one I have now has a sim c ...

alelop
Level 2: Rookie

Now that the NBN has provided a free cvc for people to move to the 50mbps over the 25mbps, Telstra has offered new customers a free speed boost to 50mbps. Current customers have been left out of this deal. TPG and IInet (and others) have both allowed ...

molly07
Level 1: Cadet

I recently posted a problem accessing ADSL after NBNCo had declared my premises SC10.Re-Cap and Update -  NBNCo case manager advised that I was being put back on ADSL due to infrastructure issues, I waited 3 months without phone or internet as TPG -m ...

myname
Level 1: Cadet

NBN

I'd like to say that it's unusual, but sadly this is typical Telstra. Received a text telling me that the NBN speeds promised by Telstra failed to be achieved, and therefore there was something about refunds, something about other plans, and then ask ...

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