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Level 1: Cadet

I moved into a new rental 3 weeks ago and have been experiencing constant drop outs. They are random - sometimes it's stable all day, and other times it drops out 50 times per day. I've done all the troubleshooting steps and tried 3 different modems ...

Level 1: Cadet

I have been experiencing drop outs daily on my nbn. We have been gathering information on the drop outs and it seems to happen around 7am, 1pm & 7pm daily and when it goes it's in & out for roughly an hour. I've been getting the run around from telst ...

Level 1: Cadet

 Hi all, I am still relatively new to the internet systems (not that old) and we have recently moved to an older house and my family (of 5) is already experiencing some slow internet speeds.The internet speed was tested in the speed test websites and ...

Level 2: Rookie

I have been connected to NBN (FTTN) since April 2016 with speeds of 49Mpbs down and 20Mpbs up. 1 month ago NBN did maintenance on the lines and the pit directly outside my house which resulted in my speed being limited to 19Mpbs down and 6Mpbs up (ma ...

Level 1: Cadet

 Does the desktop PC always has to be wired directly to the Telstra provided router? If a house or apartment are wall-wired (internet cables reaching different rooms), how would then connecting look like to allow me hooking to where physically i pref ...

Level 17: Bureau Chief

Though so far it seems Telstra modems have not been victims to VPNFilter, the situation is getting worse.An often quoted report is Towards the bottom is an updated and growing list of mo ...

Level 2: Rookie

Gdayi have setup time of day rules for the kids devices from 9pm to midnight and midnight to 6am everyday. But they are still unable to access the Internet during the day until I disable the rule altogether.

Level 2: Rookie

Recieved an offer via snail mail to pre order nbn for the house and they will send out a telstra tv now for free, nbn apparently available here april-june this year, i just cant find where the offer is and ive binned the flyer, somone point me in the ...

Level 1: Cadet

Hey Team Novice reader, first time poster here. I got the new Telstra Gateway Frontier (Technicolor DJN2130)  the other day and it's working great so far. What I want to do is make use of the USB port on the front of the Gateway. I have a home networ ...

Level 1: Cadet

Hi there,

Since April I have had terribly slow internet and spend about 3 days talking to different operators to get it investigated. This resulted in a Internet Service Fault being logged with an expected resolution date of April 30th. It is now late ...

Level 6: Bloodhound

Our apartment building has FTTB and then a fibre optic backbone inside the building with an NBN box inside each apartment. I have the top-of-the-range Telstra modem with 4G back-up, 4 Ethernet gigabyte ports etcI'm now on my second modem; both the fi ...

Level 3: Gumshoe

Hi all, would appreciate any info on any VPN providers that are compatible with the Frontier. I found a few sites with Lifetime access (500 months) for ridiculously low prices from $9.99 being a 95% discount( US ? ) I am in NSW and some VPN's have se ...

Level 2: Rookie

Hi guys,
This is a strange one and I’m just not getting anywhere with support over the phone.

A quick break down. We’re in a “smart community” with a velocity connection and for some reason the issue seems to be that most sites or connections aren’t wo ...

Level 2: Rookie

Hi all, I am thinking of signing up for Telstra ADSL2 as my connection isnt great and I like the idea of falling back on wireless broadband even if it is slow. However I need to be able to change the DNS on the modem (not the PC). I see some suggesti ...

Level 4: Private Eye

I had NBN with another provider within around 2 days of it becoming available late last year. We are off the Chermside exchange. Due to repeated issues I ended up cancelling it after 3 months or so. Now I've tried to get it re-installed and every pro ...

Level 1: Cadet

Soon I will be getting FTTC in my suburb and I wanted to get a 100/40 speed connection.I was doing some research, and I found that you can get a second phone line into your home for a second internet connection. I was wondering if I could get a secon ...

Level 1: Cadet

Hi all I had a look at other solutions for similar issues in the forum but somehow I can't seem to get my bridge mode working. I am using Telstra F@st 5355 ADSL modem/router as primary which works perfectly including WIFI. I'm now trying to connect T ...

Level 1: Cadet

Hi, Currently connected to Telstra Velocity on 100 / 5 Mbps plan. The plan speed no longer appears on bills etc, but i'll assume for now that it hasn't changed at all. (Speed tests reveal that this is still the case) Is it possible to get plans that ...

Level 1: Cadet

I'm getting charged for speed boost $20 I want this removed thankyou ,nothing wrong with speed in the first place if anything its got slower.

Level 1: Cadet

when I wake my desk top from sleep mode it takes 2-5 minutes for me to get an ethernet connection. However, my work lap top gets a connection instantly? Cable connections are all good

Level 17: Bureau Chief

Though so far it seems Telstra modems have not been victims to VPNFilter, the situation is getting worse.An often quoted report is Towards the bottom is an updated and growing list of mo ...

Level 1: Cadet

Broadband failed this morning.  Called Telstra and put through to Technical Help.  Lines tested, rebooting twice etc and still no broadband connection.  Appointment then made for technician to come tomorrow morning.  A few hours later, the internet c ...

Level 1: Cadet

I ordered Telstra cable on the 19th of December and was given an installation date of the 8th of Jan.After staying home and waiting for a technician to come I was told that they didn't need to install the cable into my house and it was all complete I ...

Level 1: Cadet

In Perth, started a few days ago, wont connect to many websites or PS4 chat due to "time out" & "run out of time issues". Happening on all devices, both WIFI & Ethernet, tried resetting the Testra Gateway Modem, made no difference. Anyone else having ...

Level 1: Cadet

email sent to nbn;Could someone please give an update of when Fixed-Line Service Area Module 7CAM-01 will be completed, it has been RFS since 28 Oct 2016 and still nothing has been actioned to homes that are in limbo. Normal ADSL and telephony servic ...

Level 1: Cadet

Using iPhone you can stop the IG8 pty Ltd scam
from on billing you $6.60 each month , by adding 19908908 to your friends list , then block them !!!!

Level 1: Cadet

Hi,ordered nbn online 29/12/17 (self install). Received email and then letter in mail but no gateway has arrived in mail and unable to track order on line using tracking tool. Ref number is NA89105555. Phoned telstra and the person I spoke to gave me ...

Level 1: Cadet

I am so annoyed I have just spoke to Telstra who have been happily overcharging me on my boradband fee for years because I didnt call. When to call they want me to pay a $120 casual fee plan which is ridiculous. I have been a Telstra customer for ove ...

Level 1: Cadet

I have had a land line at this house for 25 years with no problems. Since changing over to NBN I have no home phone most of the day due to drop outs. It seems to work of a night. Telstra have sent 3 different modems and the one I have now has a sim c ...

Level 1: Cadet

I recently posted a problem accessing ADSL after NBNCo had declared my premises SC10.Re-Cap and Update -  NBNCo case manager advised that I was being put back on ADSL due to infrastructure issues, I waited 3 months without phone or internet as TPG -m ...

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