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Vince9
Level 1: Cadet

My home ADSL internet in 3071 has been down for more than 2 weeks now! Outages page confirms outage exists due to cable damage but no restoration date provided. Previously it said 17th Dec, but this has since been changed to 'To be Confirmed'. 24x7 c ...

BryceW
Level 1: Cadet

My NBN for my home drops out 15-20 times daily. This includes day and night but mostly at night. The online light on the smart modem goes white, then it’s down for 3-4 minutes, then comes back up. It is ruining our business as we are a printing compa ...

OldGeek
Level 1: Cadet

My ADSL Internet connection keeps dropping out and the best I can get is about 1.4 to 1.6 Mbps of bandwidth. The Telstra technician who came to look at it says it is because of the poor quality of the old phone lines in my area. What can I do about i ...

torn4
Level 1: Cadet

Hi All, Have just moved to telstra NBN from another RSP, been using it for a week and happy with the service. However after a week i'm still unable to see the service in 24x7 or my account on the website, ive done a live chat with 4 people now over t ...

DTM1
Level 2: Rookie

This is a total disgrace, 3 days without internet and Foxtel and not a single word from Telstra! No idea on when this will be resolved but get to speak to someone in India..... fantastic service isn’t it

Rain100
Level 3: Gumshoe

Technician who came today to sort several problems out said internet testing definitely slow. He said he'd return after going to substation(?). Never returned. Apparently issued is solved.Download speed is 1.4Mbps, Upload speed ).7 Mbps. After chat d ...

Level 21: Augmented ForensicsGuru
Level 21: Augmented

OK - this is not an ask, nor request for help... This is a rant!<rant>Recently I have seen many people here and in my organisation complaining that when they use VPN, their connection is painfully slow... I think they deserve public answer...  People ...

MrEngineer
Level 2: Rookie

Please follow up on my complaint that I submitted and the snap that was submitted in store. three working days later and still no response. Getting my problem solved is an absolute joke. I was supposed to have the second level one technician at our p ...

Dman7
Level 1: Cadet

Hi there
Cable internet outage since Saturday evening 15/12 no eta as of yet from Telstra as to when the service will be resolved

JD100
Level 1: Cadet

Any update on the outage in North Turramurra area? We have had no home cable internet for two days

strex
Level 2: Rookie

 I have a concern - As a long term customer of Broadband Cable with additional High Speed add on... I am concerned with the current notification from the NBN that my premises is to have the NBN service installed. I understand that my copper cable PST ...

RichPach
Level 2: Rookie

I live in the Hallett Cove, SA and my internet keeps dropping out. It will drop-out then reconnect then drop-out. It's frustrating when watching a movie and VERY frustrating when playing on-line games. Is there anything I can do to stop this or is th ...

Dandan123
Level 2: Rookie

I have Telstra cable in Perth WA. In the past two months the ping rate to everywhere has been very high. The location I notice most is to Singapore where it usually sits around 60-70, nowadays it’s over 300. I was under the impression they had opened ...

Scott1966
Level 1: Cadet

NBN own the infrastructure that has a fault. This fault prevents my Telstra Cable connecting to the internet. It is on the second leg from a hub where the fault lies.
Telstra can’t do anything as they don’t own the infrastructure.
The NBN didn’t like m ...

forkliftdrew
Level 3: Gumshoe

Anyone else experiencing an unuseable BigPond Cable internet in Brisbane Northside, anywhere near Mitchelton 4053? We’re down to 0.24Mbps Download and 1.8Mbps Upload. The service is practically unuseable.  Had a similar problem a month ago and a serv ...

Zapsta
Level 2: Rookie

Mine bin out since yesterday

Grumpy3
Level 1: Cadet

hi  i recently resigned to a newer plan and in doing so received telstra protect, i downloaded it but as i still had a subscription with avg i used it instead but now my avg has expired i deleted through uninstall  but cant activate  the telstra one ...

Dnns_321
Level 1: Cadet

NBN

When is NBN coming to spring creek qld

Sherlock17
Level 1: Cadet

Heard from”Telstra” yesterday wanting to switch our internet off for 24hrsdue to “cyber access issues”. No verification from Telstra via email etc. operators couldn’t put me onto an Australian operator to verify if authenticate request. They did want ...

AJ85
Level 1: Cadet

Hi all,I am moving into my new place and obviously want internet connected. Problem is all I can apparently get is adsl or wireless. Adsl is going to be terrible as we are about 5.5kms from the exchange and I would rather stay clear of wireless. The ...

torn4
Level 1: Cadet

Hi All, Have just moved to telstra NBN from another RSP, been using it for a week and happy with the service. However after a week i'm still unable to see the service in 24x7 or my account on the website, ive done a live chat with 4 people now over t ...

Dman7
Level 1: Cadet

Hi there
Cable internet outage since Saturday evening 15/12 no eta as of yet from Telstra as to when the service will be resolved

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

CCS2
Level 2: Rookie

Last Thursday we had an nbn technician come as we had no internet for 9 days.  My son bought a new modem and installed it and it worked but then the technician came and removed an attenuator from our box on the side of the house.  He said it was maki ...

ASR
Level 1: Cadet

Our cable internet went down last Thurday morning and is still out - now day 5. The outage page has been incrementally updated with an estimated resolution data for the next day...... currently says 6pm tomorow. If that is true, and the track record ...

Tassiewalkers
Level 1: Cadet

Hi there, today I received an email advising that we had reached 80% of our data allowance. The numbers given (taken from our account usage) showed we had only reached 50%. To whomever is responsible for sending out these notices, could you please ch ...

Stephan_M
Level 1: Cadet

Instructions state you can block a whole number or part of it (eg area code). Can you also block part of the full number ie 02 9999 and will block all numbers containing this sequence?

tlewis
Level 1: Cadet

Hi, I am seeing a strange routing issue at one of the sites I manage. When the site goes to banking.westpac.com.au this is the result:

traceroute to banking.westpac.com.au (203.24.5.4), 30 hops max, 60 byte packets
 1  gw1.vic.asp.telstra.net (203.45.2 ...

DanJohnson
Level 1: Cadet

I can’t acess my internet it just opens a browser up that says 401 authorisation required

AZONIA17
Level 1: Cadet

Hi i want to know how long does it take to complete a online order keep saying it in process and was told the order should be finish on the 2nd of Dec

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