Broadband & nbn™

Home Broadband

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Tim118
Level 1: Cadet

Hi everyone, So I’m not sure if anyone has had a similar experience, I sincerely hope not, but we’ve been without useable internet since the beginning of July. The solution has been offered by a technician who visited our property. Unfortunately he c ...

Paul55
Level 1: Cadet

Both my parents and I are with Telstra for broadband and mobile services.Once parents close their home broadband account, is it possible for their email address to be added as a secondary mailbox to my account?If so, are there any costs - one off and ...

SJA79
Level 1: Cadet

I have ordered home broadband connection on 7th Aug and i have been told that modem will be delivered on 8th Aug (order tracking also showing the same) however until today (23rd Aug) i have nit received it. Upon enquiring with Telstra they are always ...

Dazzle6
Level 3: Gumshoe

We have had NBN since mid January 2018. Excluding a few hiccups and a couple of modem changes, our internet was working reasonably @ about 25 - 27 mbs.  We were meant to have boost but we were relatively happy with speed. In April of 1019, we wanted ...

scotty66
Level 1: Cadet

Hi I'm having a nightmare of a time to just connect to the NBN. It started in February this year when I signed a pre-order for the NBN which was finally connected to my area at the end of June. On the 2nd July I rang Telstra to confirm my order was g ...

Mahawi
Level 1: Cadet

I cannot get onto the dropbox website - every other website is fine.This is the error message I getThis site can’t provide a secure connectionwww.dropbox.com sent an invalid response.ERR_SSL_PROTOCOL_ERROR if I switch off wifi and use my mobile data ...

BigpondMailUser
Level 1: Cadet

Quite often when sending emails via Mozilla Thunderbird, I get an error message when the client tries to save a copy of my sent mail in the bigpond/sent folder.

bullockornis
Level 5: Eagle Eye

I can't ring 13 25 99   or 1300 012 708  or any 13 number at all.  They dial and connect okay but then there's a total silence. 

wmoods
Level 1: Cadet

NBN

I had my NBN connected last week on the 14 th August. Now I have no internet after the NBN technician COMPLETED his worki have made 25 calls in the last week to the NBN and Telstra I have been on the phone for 6 plus hours, no one has helped me and I ...

stonefishter
Level 1: Cadet

I currently have Telstra Cable plan at home, however have been advised that NBN is now available in my area (Glebe 2037). I'm happy with the fast cable connection I have and would prefer not to leap into the unknown NBN cesspool. Do I have a choice?

MT17
Level 1: Cadet

I currently have Telstra ADSL and now am ready to switch to NBN - Telstra have advised me that I have an HCF NBN connection to my premises.I have had an external box installed by NBN, and am currently using a Telstra Smart Modem.Telstra have advised ...

CS09
Level 1: Cadet

where do I find server settings for my @bigpond.com email account

Dustin77
Level 1: Cadet

My internet was upgraded from dsl 8Mbps running at 1 to 3Mbps top speed of 400kb/s to the new NBN when they installed nbn in Victoria Point. was running at 45Mbps 3mb/s and fine until a week ago when it started disconnecting. I received a few scam ca ...

Junglebumm
Level 2: Rookie

Been having constant dropouts. Anyone able to comment? 16.08.2019 20:24:10 TR069: Sending GetParameterValuesResponse
16.08.2019 20:24:10 TR069: Received GetParameterValues
16.08.2019 20:24:10 TR069: Sending GetParameterValuesResponse
16.08.2019 20:24:11 ...

Paulaust
Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

Yorty
Level 2: Rookie

Have haven't been able to access a lot of sites the last couple of days, keep getting certificate errors using different browsers, same on the tablet which makes me think it's some sort of modem/telstra setting/fault. I have tried turning off the par ...

Barb00
Level 2: Rookie

I'm a bit confused. Telstra advertise waiving the setup fee for NBN plans if you buy online. But then say fixed wireless is not available online and to call or go to a store. When calling I was informed that they do not have the authority to waive se ...

The_Vannarch
Level 2: Rookie

I'll keep it brief. Got connected to the NBN (FTTN 50/20 - Northern suburb of Perth) in February and all was working fine and dandy until about 5-6 weeks ago. Dropouts started to occur sporadically with some days seeing 15-20 dropouts and others only ...

hazey4
Level 1: Cadet

Can anyone please tell me what is included in the NBN Conversion Kit (not connection kit). I have been told that is what is being sent for us to transfer from ADSL to NBN. Is there a new modem included.

SJA79
Level 1: Cadet

I have ordered home broadband connection on 7th Aug and i have been told that modem will be delivered on 8th Aug (order tracking also showing the same) however until today (23rd Aug) i have nit received it. Upon enquiring with Telstra they are always ...

BigpondMailUser
Level 1: Cadet

Quite often when sending emails via Mozilla Thunderbird, I get an error message when the client tries to save a copy of my sent mail in the bigpond/sent folder.

bullockornis
Level 5: Eagle Eye

I can't ring 13 25 99   or 1300 012 708  or any 13 number at all.  They dial and connect okay but then there's a total silence. 

Francine
Level 2: Rookie

Hi y’all... just noticed this coming up on internet traffic: tls-thor (7987) endpointTID AWS iot client subscriptions  what is this?  

SD2068
Level 1: Cadet

Can someone explain what each of the firewall settings do ? I’ve noticed that if I’m on medium I’m unable to run a Speedtest from Google and my Google WiFi doesn’t work as the app thinks the device is offline. I also found the a VPN client I’m testin ...

jehale
Level 2: Rookie

Today I was notified my internet connection was down. My TV likes to keep me informed.I have a HFC connection and since being placed on the nbn this has happened a couple of times before.Today was different.The connection went down and up and down et ...

Mcwiener94
Level 2: Rookie

Im currently trying to query my sync speeds and I've notice my SNR margin is quite high. Just wondering what this would indicate and if there would be a fix for both it and my sync speeds.

Tyson233
Level 1: Cadet

Hello, Whenever I try to connect to a server in Asia, my traffic goes from: Melbourne --> Sydney --> US-West --> Japan --> Singapore. This results in a very large amount of ping (330+) to a server which should give me around 90-100ms. I am clueless a ...

Jack3150
Level 1: Cadet

Can some one help me with the port forward for my NBN. I tried it with two different modem, the Telstra f@st and D-Link ac3200, both didn't work. I also set up a static IP for the machine which didn't help either. I heard that it might have something ...

Trevi_Australia
Level 1: Cadet

Hi,I've a problem. Our company, Trevi Group (Italy), is the owner of Trevi Australia and we are trying to migrate the site of Trevi Australia (www.treviaustralia.com.au) to an other server. The site was purchased from netregistry (www.netregistry.com ...

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now