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BPtigers
Level 1: Cadet

Has anyone else had problems trying to get Telstra to actually connect their NBN?  We have had 3 agreed scheduled dates for connection but each time no-one turns up.  The third time I actually spoke to their NBN connections area who guaranteed connec ...

VMJ
Level 1: Cadet

Hi, I have a number of different questions:1.  I have Telstra Cable Broadband so have a pretty new router (not sure of the exact type atm).I set up Access Time Restrictions (using myAccount on Telstra) to start at 9pm on all nights except Saturday ni ...

jazlexbe
Level 1: Cadet

Our website changed server with the same host. It's been over 48 hours since the change and many Bigpond users are still unable to access the site including myself. I can access on my mobile and users with ISPs other than Telstra have had almost imme ...

Pigsie
Level 1: Cadet

I have Telstra ADSL through Foxtel cable.  I have Foxtel connected but due to budgetary reasons may need to disconnect Foxtel.  If I disconnect Foxtel, can I continue to use cables for Telstra ADSL?  Also NBN is imminent in my area.  When it is time ...

leemoth
Level 1: Cadet

Kew NSW 2439, is the NBN  or ADSL good or unreliable, thank you

Mazcam2018
Level 1: Cadet

I'm getting constant dropouts and no service from telstra to fix. Have called used the 24 chat, tried all troubleshooting options and yet no joy with improved internet service. This is getting beyond a joke. Any suggestions as i moved from cable to t ...

Mbrady92
Level 1: Cadet

Hi everyone,
I have a question about the new Telstra smart modem. Where I live with Telstra the tower is congested which means I get a maximum of 8mbs speeds. The new modem offers 4g as well as ADSL. At the moment if someone is streaming YouTube while ...

Bec73
Level 1: Cadet

Is anyone else having issues with Telstra in the Frankston,Vic area. I was told it is not my end but Telstra service issues? Any info on what’s going on please?

NatFyfe
Level 2: Rookie

Hi all, For the past perhaps 2-3+ weeks now, our broadband speed has been pretty poor.Usually, we connect at maybe 7+mbps and for a little bit of time now it may connect at roughly less than 6mbps, then it will drop down to under 3mbps.This is hard w ...

Nic6167
Level 1: Cadet

Had a power failure now we cannot log into any social media sites, have done a reset of the modem but this has not solved the issue. Still receive notifications from social media but when I try and open the program it tells me that it cannot open sec ...

Mbrady92
Level 1: Cadet

Hi everyone,
I have a question about the new Telstra smart modem. Where I live with Telstra the tower is congested which means I get a maximum of 8mbs speeds. The new modem offers 4g as well as ADSL. At the moment if someone is streaming YouTube while ...

ybnice
Level 4: Private Eye

This new Telstra Smart Wi-Fi Booster - Mesh type Wi-Fi Extender is awesome and now have fantastic Wi-Fi coverage throughout my 2 Story Home and even outside in yard.  

Just wondering if anybody knows when availability will be to download Firmware Upda ...

Fi_Can
Level 3: Gumshoe

Hello! I recently got my cable internet connected to my house. It's only been a couple of weeks at most, but I've been having some trouble. When I play games it's most noticeable (any annoying!). I'll be playing fine, then I'll loose connection with ...

GruntbugglySnr
Level 2: Rookie

We had a phone call tonight from a woman who claimed to be from Telstra, saying that our Internet was going to be disconnected tomorrow because our downloads were interfering with Telstra computers. When I claimed "[Bleep]" she said thank you and hun ...

mpotts
Level 2: Rookie

For a very long time now, my download speed has been very fast, running at an average speed of 34Mbps, but my upload speed is even lucky to get to 1Mbps, it is always averaging around 0.7Mbps. It is almost impossible for to upload anything, and if I ...

Alcey88
Level 2: Rookie

So I just changed over from Internode FTTN with a sync speed of 26.3/6.8mbps to Telstra that gave me 18.2/5.4mbps.

Called Telstra NBN tech support who gave me an Indian supposedly from Adelaide that said "Oh ok so you aren't getting the speed you want ...

DerekB1946
Level 2: Rookie

I have just installed a new Telstra smart modem. Everything seems to work OK except the Signal light is off. I have a desk top connected by cable and several WiFi devices, which seem to be working.I have tried to connect my LG PVR, but it fails. I ha ...

CubanEight
Level 1: Cadet

I've just received a new Smart Modem with cable adaptor replacing a failed Netgear Cable router. Have tried to pair the new Smart Modem with my existing WN2500RP extender. I have factory reset extender several times, pressed Pair button on Smart Mode ...

Ludwig
Level 2: Rookie

Hi there, While there seems to be quite a bit of info on how to redeem the 12 month offer of foxtel now for mobiles, I cant seem to see anyhing on how to do the 24 month of on just the telstra TV box. Theoretically, the instructions say just " open t ...

GeofD
Level 1: Cadet

Reference # SR1-152658493783 My NBN service with Telstra has been unuseable since Friday 4th May, I connected to the NBN at the start of Feb and had zero issues, I had a decent 60/20 connection. On the Friday in question i experienced 40+ dropouts. I ...

VMJ
Level 1: Cadet

Hi, I have a number of different questions:1.  I have Telstra Cable Broadband so have a pretty new router (not sure of the exact type atm).I set up Access Time Restrictions (using myAccount on Telstra) to start at 9pm on all nights except Saturday ni ...

jazlexbe
Level 1: Cadet

Our website changed server with the same host. It's been over 48 hours since the change and many Bigpond users are still unable to access the site including myself. I can access on my mobile and users with ISPs other than Telstra have had almost imme ...

PADDINGTONGAL
Level 1: Cadet

Broadband failed this morning.  Called Telstra and put through to Technical Help.  Lines tested, rebooting twice etc and still no broadband connection.  Appointment then made for technician to come tomorrow morning.  A few hours later, the internet c ...

emmacaitley
Level 1: Cadet

I ordered Telstra cable on the 19th of December and was given an installation date of the 8th of Jan.After staying home and waiting for a technician to come I was told that they didn't need to install the cable into my house and it was all complete I ...

SharonMB
Level 1: Cadet

In Perth, started a few days ago, wont connect to many websites or PS4 chat due to "time out" & "run out of time issues". Happening on all devices, both WIFI & Ethernet, tried resetting the Testra Gateway Modem, made no difference. Anyone else having ...

Zaphrod
Level 1: Cadet

email sent to nbn;Could someone please give an update of when Fixed-Line Service Area Module 7CAM-01 will be completed, it has been RFS since 28 Oct 2016 and still nothing has been actioned to homes that are in limbo. Normal ADSL and telephony servic ...

131243
Level 1: Cadet

Using iPhone you can stop the IG8 pty Ltd scam
from on billing you $6.60 each month , by adding 19908908 to your friends list , then block them !!!!

shelly8
Level 1: Cadet

Hi,ordered nbn online 29/12/17 (self install). Received email and then letter in mail but no gateway has arrived in mail and unable to track order on line using tracking tool. Ref number is NA89105555. Phoned telstra and the person I spoke to gave me ...

Lexia
Level 1: Cadet

I am so annoyed I have just spoke to Telstra who have been happily overcharging me on my boradband fee for years because I didnt call. When to call they want me to pay a $120 casual fee plan which is ridiculous. I have been a Telstra customer for ove ...

virocruiser
Level 1: Cadet

I have had a land line at this house for 25 years with no problems. Since changing over to NBN I have no home phone most of the day due to drop outs. It seems to work of a night. Telstra have sent 3 different modems and the one I have now has a sim c ...

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