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KM26
Level 1: Cadet

I am having issues with WiFi connecting to both TVs in the home. It has been connected previously no problems, new issue has been happening since Tues ? There was network updates in my area and the issues have presented since this. 
LG smart tv can de ...

Matt_Adelaide
Level 1: Cadet

Hi Everyone, I’ve been on Telstra Cable broadband for 3 years now in Croydon, Adelaide (no NBN yet in my area). About 8 weeks ago the internet just started dropping out 5 or 6 times for a few minutes then would settle. This is happening 12-15 times d ...

Gordon2072
Level 1: Cadet

Internet in Gordon NSW has been out for two weeks. Outage page says it is still undetermined how long it will be out. What is going on?

JasonHuang
Level 1: Cadet

Hi,  I got my NBN connected last month, but it keep getting dropouts. It can be as frequent as 20 times a day.  I have attached the log during a drop out. Though it usually gets reconnected after several minutes, the dropouts become really annoying. ...

Tready_15
Level 2: Rookie

I switched to NBN last month from regular cable with 0 congestion great speeds all day and night. When I first connected to NBN the first 3 weeks were great was getting great speeds 90/95 down etc, Running multiple speed tests day and night. Then all ...

Tony43
Level 2: Rookie

For months now I have been experiencing intermittent dropouts of the NBN HFC modem, also affecting my Foxtel service (no signal). There are short dropouts for a few minutes, but these can be longer, and they occur randomly throughout the day but in c ...

Kath1985-
Level 1: Cadet

Our NBN modem is too far away from out living area so we added a WiFi booster to our plan to fix the problem but have been unable to pair the modem and booster.Now, after quite some time on the phone with telstra tech I am told that my NBN modem is t ...

NBNDisconnected
Level 1: Cadet

I arranged via Telstra to be migrated from Telstra cable to NBN as we will lose the old service in our area in Jan 2020. An NBN tech turned up October 13th and updated components in the cable termination box outside and then installed our supplied Sm ...

Cherie7
Level 1: Cadet

I received the following text message, and I wanted to confirm that this message was legitimate as I have received messages from so called trusted numbers from other companies that have turned out to be a fraud. It states that "Your services at your ...

Rolly2370
Level 1: Cadet

I've just rejoined Telstra broadband from Exetel. The speed is rubbish compared to what I was getting, so bad that Telstra TV  buffers LOTS.
The fault section tells me 5.1mb/s is a great connection.. Well, I used to get 18.0+mb/s on other.Hooked an ol ...

mrwolfe
Level 2: Rookie

I'm trying to open a port (I'm trying to open port 5027, but the actual port number doesn't matter) in the modem firewall to do some testing, but the "add a new firewall rule" button in advanced->Firewall->Firewall rules is greyed out. I have set the ...

KC01
Level 1: Cadet

Connected to NBN months a go with no problems.  Now 3+ weeks of failing internet at home impacting 2 smart phones, 2 laptops and 1 tablet.  After much handballing between Telstra and NBN, 2 tech callouts and replacement NBN modem and Telstra router, ...

Ronse1
Level 2: Rookie

Hi All,  Can someone please help me. I have Telstra cable Internet. I got it installed in July 2019 it worked fine for 2 months and from the month of october 2019 it is having issues with connectivity. It will drop out atleast 10 times in an hour and ...

IB55
Level 2: Rookie

We use a 5TB share drive on our network and this was directly connected to our Telstra ADSL modem. After being connected to the NBN our modem was replaced with the Telstra Gateway Pro V7610 router. It works just fine and the internet connection is gr ...

quony1
Level 2: Rookie

nb

I have moved into a house and had the nbn fixed wireless connected. I collected the posted modem and a tech was supposed to come and install on 4/12/19, but didn't show. I connected myself, however there was only a blue light on the modem. I went thr ...

John204
Level 2: Rookie

Hello, in the recent weeks the download and upload speed of my internet has fluctuated a lot after 7 pm (this lasts beyond 2 am). The usual download speed of my network is 100 mbps with 5 mbps upload but this drops significantly to below 20 mbps (dow ...

mvnssa
Level 2: Rookie

Smart modem gen2 installed for a few months after NBN installed in the street knocked the unit complex off for five days replacing a Netgear Telstra Gateway Max that preformed extremely well. Gen2 initially worked ok. Now drops off generally at 3am a ...

Bochi
Level 2: Rookie

I got NBN fixed wireless connected, but can receive a phone call on the phone but can not make voice calls although there is a 'shattered' dial tone in place.  Regards 

Marcel
Level 1: Cadet

I'm ready to move from ADSL to NBN. I've received a new smart modem for that. The documentation says that if I connect the new modem, Telstra will automatically change my service form ADSL to NBN. Since I cannot afford a long period without internet ...

lee9011
Level 1: Cadet

Hi, I am new to Telstra NBN HFC service, less than a month. The Telstra offered smart gen2 router works ok, but not great, especially WIFI coverage. To benefit this called NBN speed, I just got myself a monster router Asus AX11000 with an expectation ...

Tony43
Level 2: Rookie

For months now I have been experiencing intermittent dropouts of the NBN HFC modem, also affecting my Foxtel service (no signal). There are short dropouts for a few minutes, but these can be longer, and they occur randomly throughout the day but in c ...

NBNDisconnected
Level 1: Cadet

I arranged via Telstra to be migrated from Telstra cable to NBN as we will lose the old service in our area in Jan 2020. An NBN tech turned up October 13th and updated components in the cable termination box outside and then installed our supplied Sm ...

Brenton_86
Level 1: Cadet

My wife and I had a nightmare customer experience with Telstra over almost 6 months. For making our life so difficult  we are fighting hard for fair compensation. Our case was so neglected, we had to get TIO, the Federal Communications Minister and t ...

badjohn7
Level 1: Cadet

My cable  internet stops working around 11 am everyday and will not work again until 4 or 5 pm. It works fine in the evening. I have a UPS and Arlo cameras connected to it. I also use Cyberghost VPN but I can't see how these things could cause my pro ...

CCGC
Level 1: Cadet

I spent a few hours today setting up parental controls on my NBN modem through My Account login - Telstra 24/7.Testing indicated that it was working to around 80% satisfaction with manually entered URL's visible on some PC and not on others, and visa ...

Vous42
Level 1: Cadet

Sadly, trying to arrange installation of the NBN at my home has been such an absurd and frustrating experience. In short, I followed the links from the Telstra email on October 5, numerous ‘chats’ (transcripts available) and phone calls then finally ...

timsonic
Level 1: Cadet

So, with my HFC cable fault now lasting 4 days, the 4G failover in the modem has been taking the load, but today I received a notification that my 4G backup will be slowed unless I reconnect to the cable service via rebooting etc.Thinking that this n ...

chrishkyle7
Level 1: Cadet

I have a Netgear router and it works fine till I update the router firmware. Also, I forgot the router password and I could not access my router. So I don't know how to reset netgear router password. If anyone has any idea about that problem then sug ...

Lancifer
Level 1: Cadet

Hi. I'm playing FIFA 20 on xbox one x but the latency is really awful.however, the latency in game of online game is always in 5 full signals.When using uotrace.exe,the ping to Sydney server is about 17ms to 23ms.But when testing networking in XBOX s ...

jaseT
Level 1: Cadet

Which major American carriers does Telstra peer with to allow faster routing for both internet and Publicly Switched phone calls?

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