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Captain_Lozza
Level 1: Cadet

I’m wondering if anyone has any ideas how to resolve an issue where our cable has been out of service since storm on 8th Feb 2019 (nealy 2 weeks).There are about 100 appartments connected and they are all out. Several technicians have come and identi ...

netdevil71
Level 1: Cadet

Is anyone else in Illawong NSW experiencing an outage of their services?

AT11
Level 1: Cadet

Our internet has been down in Kew for the last 2 days - is anyone else having this issue ? 

GeekCentral
Level 1: Cadet

My Mail host DNS header does not match the reverse DNS header. Mail servers receving emails will maker this as spam when they dont match. Require Telstra support to change the PTR of the reverse DNS.I have been on the phone and chat for over 3 hours. ...

olivehatesnbn
Level 1: Cadet

I NEED HELP!!!Me and my family have been experiencing telstra NBN dropouts for years now ever since we switched to NBN, and unfortunately where i live there is no other option than to have NBN. we have been through 3 years of contacting telstra and N ...

Misty-70
Level 1: Cadet

NBN

When do I change over to NBN. Will I be notify about this? RegardsPat Beggs

AT11
Level 1: Cadet

Our internet has been down in Kew for the last 2 days - is anyone else having this issue ? 

Ditt
Level 1: Cadet

NBN technician arrived to connect us to external NBN cable in box at front of house. Said he was unable to do so because we have a flat roofed house on a concrete slab and we needed to arrange an electrician to install cables. Is this true? Who bears ...

Tqbfjotld
Level 2: Rookie

We have had two Gen 2 modems, neither of which have ever made use of the broadband internet from the NBN Connection Box. Both have only ever used the "mobile backup" mode. After a month no one from technical support seems to be able to fix this, so I ...

Simon24C
Level 1: Cadet

Hi, I am a very disappointed customer of Telstra. I have been having poor ADSL2+ service at my property  in Point cook Victoria for the last 7 years. Multiple complaints resulted in a case manager being appointed who admitted that point cook is a bla ...

RexstarGO
Level 1: Cadet

My nbn speed used to be around 30-40 Mbps (for around 2 months) but lately I have been getting 5-8 Mbps which is less than half of what I was getting when I first got my nbn (around 4 months ago). Also, mostly during the day (but sometimes at night a ...

cl0516
Level 2: Rookie

I've tried to login to change the modem password….'admin' & 'password' don't work. I get 'Wrong login information'Thanks

chloe29hunt
Level 1: Cadet

I have been without internet for 7 days now, and the Telstra outage tracker keeps saying it should be restored by 7pm the current day but once it gets to 7pm it changes to TBC. I have called Telstra and they keep telling me it will be fixed each day ...

LordPaul
Level 2: Rookie

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

wlowe
Level 3: Gumshoe

My cable internet access has been down since Saturday 2nd Feb 2019 (10 days so far). I have called the faults line many times, logged a complaint, restarted my modem etc but still not working. The outage web site and help desk can only tell me my ser ...

FelixOskar
Level 1: Cadet

My Fixed Wireless Broadbank had been down for 4 days now. Not going into the poor communication from tech assist, blaming NBN then twice cancelling the NBN tech with problem persisting and being told to be patient. I'm supposed to have 4G backup howe ...

Watcher7
Level 3: Gumshoe

I switched to Telstra broadband 3 weeks ago and receive a Telstra smart modem gen 2. The first week after it was set up the connection dropped out a couple of times and I had to restart the modem to regain connection - however I can’t be sure how oft ...

MJ123
Level 2: Rookie

We've had an outrage since mid day Friday. No communication of the cause and every deadline for resolution has passed with no improvement. Would love to know what's going on and when this will be fixed.

pegs19
Level 1: Cadet

NBN

I have attached my new telstra Gen 2 modem . I had a message from telstra saying that the NBN would be connected today between 7am and 2pm. How will I know if it’s up and running here in my home ?

NevP
Level 1: Cadet

NBN

how can I get my wiring from the street to my new home, I’ve tried to organise an install to no avail, I was told to ring next month. As I’ve seen many problems getting them there to do that before we move, I’m worried we won’t have a service.

Simon24C
Level 1: Cadet

Hi, I am a very disappointed customer of Telstra. I have been having poor ADSL2+ service at my property  in Point cook Victoria for the last 7 years. Multiple complaints resulted in a case manager being appointed who admitted that point cook is a bla ...

rouwada1
Level 1: Cadet

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Totallypeedoff
Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <service.interruption@telstra.com>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

Scouse1
Level 1: Cadet

My Bigpond Mobile Wi-Fi 4G no longer connects to the internet (Wi-Fi works OK within our apartment).  See below. Alternative Wi-Fi network working fine - hence able to send this message!

BungyStudios
Level 1: Cadet

After downloading movies on my home cable broadband for a week. I have discovered the hidden limit to "Unlimited" broadband packages.

It turns out, I got slowed down to a halt after 15.1TB of data usage.

I did not breach any "Fair Use" policies, yet I ...

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