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Level 1: Cadet

Other devices still work but my cameras only work with 2.4 GHz wifi and connection time out whenever I try to repair them. I have tried a few different channels. I have tried at quieter times of day. I have tried with and without pressing the pair bu ...

Level 1: Cadet

I am wanting to filter YouTube and other social media sites for my children but when I enter in and other variants (,,, etc) of these sites it is still accessible. Generic company sites can be block ...

Level 2: Rookie

Help!One night this week my laptop stopped  connecting to the wifi at home. My mobile devices were still connecting with no problems. I rang Telstra, my modem was checked and declared to be working. The Telstra support told me they believed my laptop ...

Level 1: Cadet

My home NBN and internet has slowed to almost stopping, maybe restrictions but I only owe $80 my mobil now has restrictions and I have no outgoing calls and net and this bill is already paid. no other companys have ever testricted me like this not im ...

Level 1: Cadet

Hi,  Recently I recieved a new modem from telstra after a complaint made about the nbn service providing occasionally super slow speeds (0.6-4mb/s) when it usually comfortably sits at 37-40mb/s, 5-7ping, 10mb upload. I decided to install the new tesl ...

Level 2: Rookie

Over the last couple of weeks both my Mac Pro (OSX El Capitan & High Sierra) keep bumping off the wifi connection.It happens multiple times an hour.I have researched it there is multiple solutions none seem to work permanently yet.Even more strange i ...

Level 1: Cadet

Signed up to cable service but cant see my data usage. For a few reasons its extremely important I know how much is being used and if its going to run out.
Asked on 24x7 chat multiple times, last chat was 4th November 2019. Here is an excerpt from the ...

Level 1: Cadet

I signed up to the $90 Unlimited NBN deal back in Sept 2019, my bill has been $90, $70 and $50 for the last 3 bills. I just received my next bill at a whopping $220!! And I just found out that I was never on the Unlimited NBN plan due to a Telstra st ...

Level 1: Cadet

I purchased a Telstra internet & Telstra tv bundle on 14th October. The promotion was for a bonus 25’000 Telstra plus points for signing up. My balance is still 0 points. Is this normal? How long does it usually take for the points to appear on my ac ...

Level 1: Cadet

My service has just gone down in North Manly. Anyone else having trouble?

Level 2: Rookie

I suddenly have parental control blocking website access (twitch, facebook); nil changes initiated by me. Is anyone else having these issues; and can you please advise a solution.THANKYOU

Level 2: Rookie

Hello our internet is down for 6 d is there a Reason why this is

Level 1: Cadet

I'm getting calls from a private number with a computer voice saying nbn co is going to cut me of because of suspicions activity  Than tells me to press 1 wtf!

Level 2: Rookie

telstra have advised 'we've moved you to one of our current plans' From 17 November 2019, your new plan name is the Unlimited Internet Plan and the minimum monthly cost of your new plan will be $90. Will I get a higher speed with the new plan. I'm cu ...

Level 1: Cadet

Hi if I cancel all my products with Telstra can I still keep my email address?

Level 3: Gumshoe

Hello folks,I've been really pleased to have a splitter operated extra phone but pride cometh ... the fall has arrived. Suddenly the FTTN NBN here at home now has frequent outages after more than 18 months reliable operation. The only change I know o ...

Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

Level 2: Rookie

Hi, I'm having trouble seeing via No entries found. Tried making changes at registrar so new changes would be picked up and they are by other dns, but not qld primary. Over 24hrs has passed between some of the test c ...

Level 2: Rookie

Hi all...I am finding that now I've moved to NBN I have way more dropouts than with ADSLIs there a report that can be generated from my account or hardware to show me what the connection status has been over a period of time or is there a small piece ...

Level 1: Cadet

I want to port existing Telstra landline phone number to ISP to use as VOIP on NBN.
I am getting conflicting advice from Telstra and the ISP on how to proceed. ISP says I need to get Telstra to do EBD on phone number than they can than arrange for NBN ...

Level 2: Rookie

Over the last couple of weeks both my Mac Pro (OSX El Capitan & High Sierra) keep bumping off the wifi connection.It happens multiple times an hour.I have researched it there is multiple solutions none seem to work permanently yet.Even more strange i ...

Level 1: Cadet

Hi. I'm playing FIFA 20 on xbox one x but the latency is really awful.however, the latency in game of online game is always in 5 full signals.When using uotrace.exe,the ping to Sydney server is about 17ms to 23ms.But when testing networking in XBOX s ...

Level 1: Cadet

Which major American carriers does Telstra peer with to allow faster routing for both internet and Publicly Switched phone calls?

Level 1: Cadet

Hi All, My Telstra FAST5355-A is getting supplied a IPv6 prefix, and is allocating internal devices with addresses, but I am unable to contact any external IPv6 hosts. Is this something known, or just something strange that has occurred with my route ...

Level 1: Cadet

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

Level 2: Rookie

Seems that although the official cutoff date in thornleigh (via PH exchange) for NBN is Nov 9, Telstra has prematurely started replacing the technology.
After an agonising 2.5hrs with Telstra 24x7 Chat, I got no where with 3 different "technicians". N ...

Level 5: Eagle Eye

My SR 1-2202254630795 IS USELESS! Waited heaps of time, still no connection, was RUDE. 

Level 1: Cadet

The Telstra Smart Modem and Voice Extender I received in anticipation of the NBN being connected in my area, is nothing short of useless. Since connecting the kit and replacing the smart modem for my previous Telstra TG797n V3, my internet speed has ...

Level 1: Cadet

Have been trying to get a simple phone line and 25GB internet service for my mother in law. Her husband just died and she has had to move into a 'home'. The first call to Telstra took an hour and half, where I confirmed every detail and they still ma ...

Level 1: Cadet

Anyone else experience a semi-major outage around the end of August here in Liberty Grove 2138 and then subsequently not be able to ever reach 100 Mbps downloads ever again? I'm now capped at around 50Mbps down. 

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