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Level 2: Rookie

I am currently unable to connect my laptop to my WiFi for some odd reason all my other devices are connected.i called the ADSL help line and after 2 hours of being on hold I was actually put thru to the NBN help line who then informed me that I shoul ...

Level 1: Cadet

Hi, how do I change my wifi password for my home nbn? Thanks

Level 1: Cadet

My Telstra cable internet connection currently down,the  cable modem all lights are green, except the internet light, the internet light is blinking.
Does anyone know how to solve this issue?
I have tried unplugging the device for a few minutes and rec ...

Level 3: Gumshoe

At the end of last month we relocated our services to our new residential address, which supports FTTP.  Our DSL and NBN services were disconnected and connected on the same day without issue.: )  The following day I received a call from Telstra agen ...

Level 1: Cadet

My order has been canceled due to unconfirmed address. I’m being passed around 4 different people no body can tell me why. Help!

Level 1: Cadet

ok after 16 technician visits (5 telstra and 11 nbn) a private cable guy disconnecting and checking the lines in the house, the joint in the pit being rebuilt and 2 different nbn technicians one in april and one 4 days ago saying they found the "brid ...

Level 2: Rookie

Hi,    I have subscribed to TVB Anywhere from July 2018 which able to live stream but since there was an outage on 21 ?8/2018 where I can't connect it to TVB Anywhere and unable to watch the programs.     I sent TVB Anywhere STB back to the retail sh ...

Level 2: Rookie

Hi,I have a Telstra in-progress request to have a NBN installer come and then a few days later a Telstra professional installer come.- I now want to do a self installation.Telstra said that to do this, they have to get their Client Manager to call me ...

Level 1: Cadet


Some many problems with telstra although it say we are the main line provider and charges a lot, I never had a smooth working internet always has a issue and cut out. What is the meaning of paying extra and everytime I have to spend time calling them ...

Level 1: Cadet

Why have I received an email advising me that the discount I receive is ceasing? I would like to see the documentation from 2 years ago that stated that a discount I was already receiving would cease.

Level 3: Gumshoe

Hi there My Telstra FTTN NBN connections drop at least twice each and every hour. Just this weekend in 36 hours alone, I have had 72 disconnections. I like ~500m from my node and only 8 KMs from Perth city in a newish house. To troubleshoot I have: R ...

Level 2: Rookie

Hey guys, Hoping someone can shed some light on this one. Been having issues with ping (connection interruptions), videos pausing for a second here and there whether it be youtube/patreon and so on. Have done a trace route and gotten the below result ...

Level 1: Cadet

HiI have a Smart Modem that used to connect to NBN but suddenly stopped working (link light white, blue or off) and Online light is either off or magenta.  This has been happening for several months and I have raised support calls with Telstra and ev ...

Level 2: Rookie

I have a strange speed problem with cable internet.   I have a 100Mb connection and typically get 115Mb showing on sppedtest.  For a few days now, speedtest is showing me consistently about 25Mb.  If I enable a VPN connection to a VPN server in Auckl ...

Level 3: Gumshoe

Hi All, Just updated my plan to the Broadband Home unlimited with Velocity. I have a question regarding the Critical information summary sheet saying, 
Does this mean there is a possible nbn migration happening? Thanks.

Level 2: Rookie

I just received a recorded message from an 0888432498 purporting to be from the NBN threatening to disconnect my NBN. Is anyone else getting this and is this legit. I don't listen to the complete message but I suspect it will ask me to press a number ...

Level 4: Private Eye

This new Telstra Smart Wi-Fi Booster - Mesh type Wi-Fi Extender is awesome and now have fantastic Wi-Fi coverage throughout my 2 Story Home and even outside in yard.  

Just wondering if anybody knows when availability will be to download Firmware Upda ...

Level 1: Cadet

HI - I received the modem and gateway a few days ago. After connecting, the phone doesn't work, the DSL is not steady blue and there are 2 lights on gateway that is amber for signal and magenta for onlne. Link and phone are not lit. Do we need to cal ...

Level 1: Cadet

A client of mine complained to me that he could no longer get to my site, that the site shows up with Malicious Content warning.the site = I had a problem with a hack, which has been cleansed and all other RBL's have removed the Blacklis ...

Level 1: Cadet

ok after 16 technician visits (5 telstra and 11 nbn) a private cable guy disconnecting and checking the lines in the house, the joint in the pit being rebuilt and 2 different nbn technicians one in april and one 4 days ago saying they found the "brid ...

Level 1: Cadet

Error message when trying to go to the web :www.jetstar.comAccess DeniedYou don't have permission to access "" on this server.Reference #18.37f46668.1534633724.218234f8 My Modem is a WIFI Telstra smart modem.the mode ...

Level 2: Rookie

 壟 .....Good riddance Telstra!
After decades of $$$ custom, I have finally realised you can't polish the  which Telstra most certainly is! The final stroke, Telstra rate limiting me after I actually paid their disputed bill and then being told thei ...

Level 1: Cadet

Hi all.
After porting to Telstra business broadband with the Netgear V7610 and speaking to Telstra many times and
after 4 replacement dongles, finally my mobile backup works.

There was barring on all calls messages and data. Data barring needs to be rem ...

Level 19: Deputy Director

Though so far it seems Telstra modems have not been victims to VPNFilter, the situation is getting worse.An often quoted report is Towards the bottom is an updated and growing list of mo ...

Level 1: Cadet

Broadband failed this morning.  Called Telstra and put through to Technical Help.  Lines tested, rebooting twice etc and still no broadband connection.  Appointment then made for technician to come tomorrow morning.  A few hours later, the internet c ...

Level 1: Cadet

I ordered Telstra cable on the 19th of December and was given an installation date of the 8th of Jan.After staying home and waiting for a technician to come I was told that they didn't need to install the cable into my house and it was all complete I ...

Level 1: Cadet

In Perth, started a few days ago, wont connect to many websites or PS4 chat due to "time out" & "run out of time issues". Happening on all devices, both WIFI & Ethernet, tried resetting the Testra Gateway Modem, made no difference. Anyone else having ...

Level 1: Cadet

email sent to nbn;Could someone please give an update of when Fixed-Line Service Area Module 7CAM-01 will be completed, it has been RFS since 28 Oct 2016 and still nothing has been actioned to homes that are in limbo. Normal ADSL and telephony servic ...

Level 1: Cadet

Using iPhone you can stop the IG8 pty Ltd scam
from on billing you $6.60 each month , by adding 19908908 to your friends list , then block them !!!!

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