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Eddoras
Level 3: Gumshoe

Hi all over the last couple of days ping to HK has doubled to about 200, cannot find anything - anyone know?

bro46
Level 3: Gumshoe

I have to wonder if the criteria for call center workers is to have an IQ of less than 50.On 1st Dec I went through a chat session to change my ADSL month to month plan to NBN month to month keeping my phone number. This took me 50 min of chat and al ...

jp83
Level 1: Cadet

My wifi blocks me from accessing rockstar social club which means I can’t play my PlayStation 4 online. The site loads on 4g on phone but not over wifi. Turned modem on and off a thousand times and nothing.

NoName12
Level 1: Cadet

I raised an order for broadband bundle on 26th of the last month but still no progress. i raised a complaint by going through online portal and also raised it to CEO office but still no response. My new case manager is not even bothering to call me. ...

kymber
Level 1: Cadet

The most recent posts I can see on the subject range from July-September this year, starting from late 2017 to early 2018. Doesn't look like there's been much improvement given what other people have posted about or asked. I am SO tired of this subpa ...

RichPach
Level 2: Rookie

I live in the Hallett Cove, SA and my internet keeps dropping out. It will drop-out then reconnect then drop-out. It's frustrating when watching a movie and VERY frustrating when playing on-line games. Is there anything I can do to stop this or is th ...

SinNombre
Level 2: Rookie

I usually dont have my home phone plugged in and Ive been checking my call log on my modem and noticed many strange numbers calling me over the last few weeks that I've been having internet issues. When I google these numbers I see they are reported ...

EmzB
Level 2: Rookie

I recently had to unplug the modem whilst moving furniture and since I plugged it back in, the status and internet lights are solid red. WAN and WPS not lit up. Wi-Fi 5GHz flashing amber. Wi-Fi 2.4GHz and Ethernet solid amber. Can't connect to the in ...

Ololoshechka
Level 2: Rookie

Hi, I've noticed increased latency connecting to 108.59.11.12, currently it's around 310 ms, but I'm pretty sure that before(around one week ago) I was able to connect with 260 ms latency. Please find tracert output below for telstra and tpg accordin ...

Aldo1
Level 2: Rookie

Recently connected to my Telstra smart modem and was told NBNCo now activated. My download speed never more than 6.6mbps. Surely this is too slow.

RichPach
Level 2: Rookie

I live in the Hallett Cove, SA and my internet keeps dropping out. It will drop-out then reconnect then drop-out. It's frustrating when watching a movie and VERY frustrating when playing on-line games. Is there anything I can do to stop this or is th ...

Dandan123
Level 2: Rookie

I have Telstra cable in Perth WA. In the past two months the ping rate to everywhere has been very high. The location I notice most is to Singapore where it usually sits around 60-70, nowadays it’s over 300. I was under the impression they had opened ...

Scott1966
Level 1: Cadet

NBN own the infrastructure that has a fault. This fault prevents my Telstra Cable connecting to the internet. It is on the second leg from a hub where the fault lies.
Telstra can’t do anything as they don’t own the infrastructure.
The NBN didn’t like m ...

forkliftdrew
Level 3: Gumshoe

Anyone else experiencing an unuseable BigPond Cable internet in Brisbane Northside, anywhere near Mitchelton 4053? We’re down to 0.24Mbps Download and 1.8Mbps Upload. The service is practically unuseable.  Had a similar problem a month ago and a serv ...

Zapsta
Level 2: Rookie

Mine bin out since yesterday

Grumpy3
Level 1: Cadet

hi  i recently resigned to a newer plan and in doing so received telstra protect, i downloaded it but as i still had a subscription with avg i used it instead but now my avg has expired i deleted through uninstall  but cant activate  the telstra one ...

Dnns_321
Level 1: Cadet

NBN

When is NBN coming to spring creek qld

Sherlock17
Level 1: Cadet

Heard from”Telstra” yesterday wanting to switch our internet off for 24hrsdue to “cyber access issues”. No verification from Telstra via email etc. operators couldn’t put me onto an Australian operator to verify if authenticate request. They did want ...

AJ85
Level 1: Cadet

Hi all,I am moving into my new place and obviously want internet connected. Problem is all I can apparently get is adsl or wireless. Adsl is going to be terrible as we are about 5.5kms from the exchange and I would rather stay clear of wireless. The ...

banjoi
Level 1: Cadet

how do i know if my address is connected to the nbn.  it was supposed to happen today.  the modem has been installed.

Stephan_M
Level 1: Cadet

Instructions state you can block a whole number or part of it (eg area code). Can you also block part of the full number ie 02 9999 and will block all numbers containing this sequence?

tlewis
Level 1: Cadet

Hi, I am seeing a strange routing issue at one of the sites I manage. When the site goes to banking.westpac.com.au this is the result:

traceroute to banking.westpac.com.au (203.24.5.4), 30 hops max, 60 byte packets
 1  gw1.vic.asp.telstra.net (203.45.2 ...

DanJohnson
Level 1: Cadet

I can’t acess my internet it just opens a browser up that says 401 authorisation required

AZONIA17
Level 1: Cadet

Hi i want to know how long does it take to complete a online order keep saying it in process and was told the order should be finish on the 2nd of Dec

PDW66
Level 1: Cadet

I brought and installed a twin pack Telstra WIFI booster set 3 weeks ago and everything has been working perfectly up until yesterday, when the slave booster started to blink blue the swapped over to solid purple... I rebooted everything 3 times incl ...

Totallypeedoff
Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <service.interruption@telstra.com>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

Scouse1
Level 1: Cadet

My Bigpond Mobile Wi-Fi 4G no longer connects to the internet (Wi-Fi works OK within our apartment).  See below. Alternative Wi-Fi network working fine - hence able to send this message!

BungyStudios
Level 1: Cadet

After downloading movies on my home cable broadband for a week. I have discovered the hidden limit to "Unlimited" broadband packages.

It turns out, I got slowed down to a halt after 15.1TB of data usage.

I did not breach any "Fair Use" policies, yet I ...

Ryeuu
Level 3: Gumshoe

Hello,

My mates and I currently use a tool called "Shadowsocks" (SS) to control the route or path that our game packets take to reach our game server, which is located in Taiwan. Currently we use the following paths:

Home (SS Client) > Singapore VPS (S ...

shimonex
Level 1: Cadet

Error message when trying to go to the web :www.jetstar.comAccess DeniedYou don't have permission to access "http://www.jetstar.com/au/en/home?" on this server.Reference #18.37f46668.1534633724.218234f8 My Modem is a WIFI Telstra smart modem.the mode ...

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