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Bruce1964
Level 2: Rookie

I rang for the 100% dicount on the 10th to go from 25mgps to 50 mgbs was told it would be done within 24 to 72 hrs for ny NBN fttp. Rang again today to see way my speed had not increased. ONE HOUR on the phone. Three different people. Last one put me ...

SL8
Level 1: Cadet

How do you speak to someone from Telstra in Australia when you have have had an internet outage for 2 weeks? Has anyone had any success contacting a Telstra technical rep in Australia? Telstra refuse to put me through to anyone. Refuse to provide any ...

GK71
Level 1: Cadet

I'm having some odd issues with my Frontier Gateway. Firmware version Aqua (16.3). First up the router takes a long time to get to green status on power up. It can take half an hour before it gets green rather than white. I tried hard resetting it a ...

Ronnny
Level 1: Cadet

Hi, Is there a reason Telstra Cable has been slowed from 110mb/s to 10 to 20mb/s? Im in Camberwell, Vic (NBN is available in my area)

Rakeshbrisbane
Level 1: Cadet

I live at graceville and we don’t have any internet for last one week.Telstra has been very poor in response.No one knows what is the issue with cable and when it will be fixed.Telstra gave me dongle with 10gb which just lasted few hours and now they ...

RodgerS
Level 2: Rookie

On the 30th of November 2017 I received an email from Telstra entitled "Your maximum NBN speeds refund offer".

I responded to the email by clicking the link and filling out the refund form correctly and submitted it.

A week later I chatted with Takshas ...

Helsey1
Level 2: Rookie

Into second day no internet cable plus 3 days couple weeks ago. NO ONE picks up phone at Telstra support. What’s going on? I work from home so v difficult. Answers?

SL8
Level 1: Cadet

Our cable internet has been down since Jan 8. Intermittent service since then. Telstra are unable to fix it. We live inner city!! Terrible service. They are great charging you for a service that does not exist though. Bad at actually delivering any s ...

TechNoFear
Level 1: Cadet

What is the minimum speed Telstra guarantees ADSL 2+ to connect at? I asked a Telstra sales person what the minimum speed was they said the minimum was 8 Mb/s. I asked for that in writing but they could not find it, nor could they find the minimum sp ...

Imjinman
Level 2: Rookie

Hi I have just successfully installed Gatewaymax on my Broadband cable service. However I am trying to log into MyGateway to no avila. Where do I find my Username and password? I try my Telstra log in, but it doesn't accept that there is a fullstop i ...

GruntbugglySnr
Level 2: Rookie

We had a phone call tonight from a woman who claimed to be from Telstra, saying that our Internet was going to be disconnected tomorrow because our downloads were interfering with Telstra computers. When I claimed "[Bleep]" she said thank you and hun ...

Nob789
Level 2: Rookie

I have a strange issue where suddenly (after nearly 5 years) I cannot reach a web site I manage,  www.larrikins.org, from my home broadband, however the site works fine when I use my phone data, the same happens when accessing the  hosting web site w ...

Ozmoz
Level 9: Captain

I've signed up to and been accepted to take part in SamKnows/ACCC measuring my ISP's (Bigpond) NBN performance. The ACCC’s program will measure and provide helpful information to consumers about the performance of home broadband services in Australia ...

cristos
Level 2: Rookie

Hi Team,The cellular service on my Toshiba Portege z10t (driver for EM7305) regularly disconnects.  When trying to reconnect, Windows 10 advises that the APN settings are not correct.BUT... if I shut down the computer and power back on, all is well a ...

Noeleen71
Level 1: Cadet

Hi,Just wondering if anybody has successfully blue tooth a landline to their NBN modem...to minimise the cord...Thanks! 

TPW
Level 1: Cadet

I have ADSL2 broadband and would like to view data usage, as I did when on wireless. How do I access my usage? Thank you.

Adelaide74
Level 2: Rookie

Two weeks ago we connected to NBN and have since had a stuttery dial tone, a flashing light on the handset and a "New VoiceMail message"  showing on both the handsets. As far as I can tell, Message Bank (dial101) is not available on NBN, nor has it e ...

SL8
Level 1: Cadet

How do you speak to someone from Telstra in Australia when you have have had an internet outage for 2 weeks? Has anyone had any success contacting a Telstra technical rep in Australia? Telstra refuse to put me through to anyone. Refuse to provide any ...

Ronnny
Level 1: Cadet

Hi, Is there a reason Telstra Cable has been slowed from 110mb/s to 10 to 20mb/s? Im in Camberwell, Vic (NBN is available in my area)

SL8
Level 1: Cadet

Our cable internet has been down since Jan 8. Intermittent service since then. Telstra are unable to fix it. We live inner city!! Terrible service. They are great charging you for a service that does not exist though. Bad at actually delivering any s ...

Algar
Level 1: Cadet

At the moment our NBN speeds have dropped to around 1-2mbps. Can Telstra please explain why they are so pathetic at delivering anything, let alone broadband, in Pacific Pines?Fix it immediately or refund the entire month...

baby15
Level 1: Cadet

Infected: 0 objects Is there any need to query what is meant by FAILED objects

Windy-noni
Level 1: Cadet

Still can't activate my cable internet from Telstra. I chose the home phone bundle with Internet on 27 December 2017, and received my Gateway Max2 modem package on 3rd January 2018, also on the same day the home phone line was activated, but not with ...

Lexia
Level 1: Cadet

I am so annoyed I have just spoke to Telstra who have been happily overcharging me on my boradband fee for years because I didnt call. When to call they want me to pay a $120 casual fee plan which is ridiculous. I have been a Telstra customer for ove ...

virocruiser
Level 1: Cadet

I have had a land line at this house for 25 years with no problems. Since changing over to NBN I have no home phone most of the day due to drop outs. It seems to work of a night. Telstra have sent 3 different modems and the one I have now has a sim c ...

alelop
Level 1: Cadet

Now that the NBN has provided a free cvc for people to move to the 50mbps over the 25mbps, Telstra has offered new customers a free speed boost to 50mbps. Current customers have been left out of this deal. TPG and IInet (and others) have both allowed ...

molly07
Level 1: Cadet

I recently posted a problem accessing ADSL after NBNCo had declared my premises SC10.Re-Cap and Update -  NBNCo case manager advised that I was being put back on ADSL due to infrastructure issues, I waited 3 months without phone or internet as TPG -m ...

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