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Ozthrux
Level 2: Rookie

Have tested line and got tech desk. Keep getting new fix date. Now nearly 3 days and now they are saying won't be fixed until 16th. Really bad support.

Atypam55
Level 1: Cadet

Spoke to 2 technicians and still can’t connect to wifi 

Jay791
Level 1: Cadet

So has anyone else been given an Arcadyn modem from Telstra only to find out every time there is an update and your modem stops working that you find out off the overseas technical department that the S/N and MAC address on file does not match the mo ...

Sora
Level 2: Rookie

Does anyone else here have issues with their Telstra accounts, every single time I login my balance doesn't show correctly, it's laggy, and sometimes you cannot scroll because of the wait time. Anyone else experience this or is it just me?

Duncan14
Level 3: Gumshoe

Hi everyone,
Up until 4 days ago my new NBN 50/20 connection was working perfectly. Now I’ve noticed my upload speed has dropped to 5mbps consistently like it has been throttled. I noticed this issue while trying to upload files to a server at my work ...

Dazzle6
Level 1: Cadet

We have had NBN since mid January 2018. Excluding a few hiccups and a couple of modem changes, our internet was working reasonably @ about 25 - 27 mbs.  We were meant to have boost but we were relatively happy with speed. In April of 1019, we wanted ...

powerfix
Level 2: Rookie

Hi, I've got an unlimited data plan on the NBN 100/40 and I've just logged in to see that my data usage for the past month is over 350gb. Yet when I check the modem (which has been online for 13 days), the usage only states 2.5GB. So yeah, I think th ...

bnatali
Level 3: Gumshoe

Hi
I have been trying for a few weeks to get to the bottom of my NBN speed issues.
I have signed up too and have been billed for Standard Evening Speed plus (25mps)
I am constantly getting 15mps if I am lucky.
I have been in touch with the technical supp ...

EdRa
Level 1: Cadet

Cut over yesterday - old land line phone working fine (now on VOIP I believe) - but only two blue lights on NBN FTTC device ie Power Light and Connection Light, hence no Home Broadband via NBN physical path. If the Telstra Smart Modem did not have a ...

Hailezzz
Level 1: Cadet

Hi there We decided to do the switch to Telstra nbn. Placed an order on 10th June and was told the order would be 24 hours 48 hours Max which we thought was great.Anyway this didn't happen.. Everytime I ring up to find out what's going on I'm told th ...

bnatali
Level 3: Gumshoe

Hi
I have been trying for a few weeks to get to the bottom of my NBN speed issues.
I have signed up too and have been billed for Standard Evening Speed plus (25mps)
I am constantly getting 15mps if I am lucky.
I have been in touch with the technical supp ...

Oldman_OG
Level 1: Cadet

I signed up for NBN FTTN now available in our town, and we got a home phone included in the offer. We got our LH1000 modem and told to hook it up so we can use the 4g backup while we wait for the NBN service to be connected (this friday). My problem ...

Sliverin2
Level 2: Rookie

OK, so for the last few months my peak hour speeds drop to unusable speeds. I then go through the whole process with telstra support to see if they can help but all they ever ask is to turn off the modem and turn back on. Technicians have been to the ...

septagenarium
Level 1: Cadet

I am using Telstra Gateway Max TG799vac. When looking at Traffic Monitor graphs, the vertical axis legend is "MB" or "KB". The horizontal axis is time. As the graph rises to a peak and then falls to zero, the data usage must be a rate (eg MB/s) or mu ...

hello31
Level 1: Cadet

I'd like to know if connecting my Smart Modem 2 + Telstra-branded HFC modem is going to trigger an automatic migration to NBN? The smart modem packaging suggests it will. I don't want to trigger the migration yet, but want to use the modem 4G backup ...

abthomp
Level 9: Captain

Just noticed we've apparently been switched over to NBN from ADSL.How do these stats look?Anything to be concerned about? Any suggestions?  DSL StatusUp
DSL Uptime
35 minutes 33 seconds
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line ...

Abfab50
Level 2: Rookie

Can anyone help me set up Parental Controls? Specifically for time restrictions on different devices.  On Telstra Gateway Modem (NBN) it's about 6 - 8 months old.  I tried to set up restrictions on My Account > Telstra Broadband Protect > add ons.  I ...

MicroBell59
Level 1: Cadet

Where can I change my adsl line profile?Telstra is constantly setting me on a high-margin profile while the standard line profile is working fine and is 1Mb/s faster! Trying to reduce line errors by worsening the speed even more?I am on real 6Mbit/s ...

cognitiveant
Level 4: Private Eye

Is this noise margin considered low for FTTN? 

abthomp
Level 9: Captain

Just logged onto my account and found out we're apparently due to get connected to NBN (FTTN) on Wednesday.States on Order - Your attendance won't be required and then states in How to Prepare that we must be home.Anyone know which is it?Be nice if t ...

Tyson233
Level 1: Cadet

Hello, Whenever I try to connect to a server in Asia, my traffic goes from: Melbourne --> Sydney --> US-West --> Japan --> Singapore. This results in a very large amount of ping (330+) to a server which should give me around 90-100ms. I am clueless a ...

Jack3150
Level 1: Cadet

Can some one help me with the port forward for my NBN. I tried it with two different modem, the Telstra f@st and D-Link ac3200, both didn't work. I also set up a static IP for the machine which didn't help either. I heard that it might have something ...

Trevi_Australia
Level 1: Cadet

Hi,I've a problem. Our company, Trevi Group (Italy), is the owner of Trevi Australia and we are trying to migrate the site of Trevi Australia (www.treviaustralia.com.au) to an other server. The site was purchased from netregistry (www.netregistry.com ...

demetr
Level 1: Cadet

To whom this may concern: I am at absolute whits end attempting to have a simple phone line installed in the property I own. The property is part of a divided lot. I applied for Phone services through various providers, all of which kept telling me t ...

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

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