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4Wheel
Level 1: Cadet

Anyone else in 4216 having issues with their cable broadband?

Trigon
Level 1: Cadet

FYII was not able to load web pages. My modem is a smart modem LH1000.Doing a ipconfig /all i see IPv4 DNS is 192.168.0.1 (modem address) and the IPv6 address was xxxx::yyyy::zzzz:%11wwww which is not look right either.I manually checked the modem an ...

scho11
Level 1: Cadet

cable outages in East Kew Victoria no action by telstra for 3 days

JV20
Level 1: Cadet

Having troubles with my so called smart modem connecting to devices and is very slow with my fixed wireless NBN. I have spent hours on the phone with Telstra with several different people and done the same thing and they still can't resolve the issue ...

difdrum
Level 1: Cadet

Have Telstra cable with Foxtel bundle for years. Just switched to NBN. No change in the bundle. Connection seems good but Foxtel now says I have the wrong smart card inserted in the set-top box. So no Foxtel for me. 

What's going on?

Duncan14
Level 3: Gumshoe

Hi All, In the last week I have had 71 NBN Outages totaling 153 minutes of downtime. It seems to be short outages of less than 3 minutes and it doesn't allow the Next Gen modem to switch to mobile as it reconnects so quickly. I am in Rowville in SE M ...

Brandon66
Level 2: Rookie

Since the 10th of last month I have been having significant cable issues. What happens is that I will be using the internet than suddenly my speeds drop to 0.00mb/s then slowly work their way back up to 110mb/s. In the time it drops I experience terr ...

Tiinsky
Level 2: Rookie

Hi, I have a new NBN connection and a relatively new Telstra smart modem. Since moving to NBN, we get intermittent disconnections due to unnotified work on the network. The smart modem appears to be working correctly, the green light goes to red and ...

trev11
Level 1: Cadet

NBN

Hi I have been informed that I need to move to the NBN and told that for the same service and speed (cable) I will have to pay an extra $40 per month. This is for no additional service and utilising the same infrastructure in my area (cable). Has any ...

Sylvia10
Level 1: Cadet

How do I check my internet usage on my laptop. I am on nbn. I do not have a mobile phone 

KayeG
Level 2: Rookie

Hi everyone - hope someone might have an answer for me as I seem to be getting the runaround from Telstra support. Have moved to a new suburb in the same town (Townsville) and find the internet connection very slow - same plan as original home, but n ...

cborn
Level 2: Rookie

After many almost trouble-free years of ADSL service from aaNet they decided to shut up shop due to their customers moving to NBN, which we can't get here, and so I decided to give Telstra a go again.Customer service assured me activation of my ADSL ...

IM12
Level 2: Rookie

The my modem.modem problem has just appeared on my Apple laptop.  Have tried previous solutions but nothing works and it is killing off access to some of my regular sites such as BOM.  Does anyone know what causes it and have a solution?

BJM50
Level 1: Cadet

I already have a Telstra modem, I’d like to sign on a casual nbn plan, but can’t see where ‘l have my own modem’ is an option at online sign up  Hence a $216 fee unnecessarily, which defeats the purpose of the current no join up & 1st month free prom ...

Ravgirl
Level 2: Rookie

Need someone to decipher the logs that I saw from Telstra, to me it appears someone is trying to gain remote access or its being synced !

trish47
Level 3: Gumshoe

I had the NBN connected 2 weeks ago. It worked for 5 minutes (literally!) after the technician left but since then I have been almost suicidal with the drop-outs and poor service from Telstra's Indian call centre. I have done everything suggested by ...

rickx
Level 1: Cadet

my current bill has 2 entries which I do not understand entry 1 shows a $2 credit for nbn slow speed monthly credit for Dec 15 - dec 20 which is the bill date. It also has anentry for nbn slow speed monthly credit for Dec21 2018 - Jan 20 for $10.it w ...

jsbrown724
Level 3: Gumshoe

Following on from a previous post (https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Increasing-dropouts-since-Firmware-Upgrade-18-1-c-0443-950-RA/td-p/844531) have had ongoing issues with drop outs and sync speeds. Connection is FTTN, approx 25 ...

mick001
Level 1: Cadet

nbn

hi i am sick of this nbn keeps dropping out 

Ronse1
Level 2: Rookie

Hi All,  Can someone please help me. I have Telstra cable Internet. I got it installed in July 2019 it worked fine for 2 months and from the month of october 2019 it is having issues with connectivity. It will drop out atleast 10 times in an hour and ...

4Wheel
Level 1: Cadet

Anyone else in 4216 having issues with their cable broadband?

difdrum
Level 1: Cadet

Have Telstra cable with Foxtel bundle for years. Just switched to NBN. No change in the bundle. Connection seems good but Foxtel now says I have the wrong smart card inserted in the set-top box. So no Foxtel for me. 

What's going on?

Duncan14
Level 3: Gumshoe

Hi All, In the last week I have had 71 NBN Outages totaling 153 minutes of downtime. It seems to be short outages of less than 3 minutes and it doesn't allow the Next Gen modem to switch to mobile as it reconnects so quickly. I am in Rowville in SE M ...

BJLL
Level 1: Cadet

  JessicaLSupport TeamMarch 2018In response to Pierre48Hi guys, thank you for letting us know. I have passed this to our products team to get this issue looked into. Has anything happened with this issue as yet?? 

1920
Level 1: Cadet

I had a Telstra Technician connect the NBN in my house but he didn't connect the IP to my Foxtel Box, now what can I do I have the same box I had when connected to Foxtel, not the Black Box

Olly31
Level 1: Cadet

Is anyone else experiencing usage meter for home broadband is not updating daily. Says I used 0GB for 2 weeks then 900GB in 1 day. Received an alert that I have used nearly all data. My normal monthly usage is only 200-300GB. Phoned Telstra to report ...

yfaimac
Level 1: Cadet

I have not been able to download Battle.net from Blizzard and I have found similar issues online. Blizzard told me to try connecting via Mobile (with Telstra) with the same issue. It would fail to download after a period of time in either Safari or C ...

timsonic
Level 1: Cadet

So, with my HFC cable fault now lasting 4 days, the 4G failover in the modem has been taking the load, but today I received a notification that my 4G backup will be slowed unless I reconnect to the cable service via rebooting etc.Thinking that this n ...

Lancifer
Level 1: Cadet

Hi. I'm playing FIFA 20 on xbox one x but the latency is really awful.however, the latency in game of online game is always in 5 full signals.When using uotrace.exe,the ping to Sydney server is about 17ms to 23ms.But when testing networking in XBOX s ...

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