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Level 3: Gumshoe

I have a G2 smart modem and Cable Adapter. Apparently NBN is connected. My landline phone is working, BUT, do I need to connect my home phone to the socket on the Modem?I am assuming 'yes' from what I have read. Another assumption is that if I connec ...

Level 1: Cadet

HiYesterday we had a very unusually high data usage day. We have 1000GB monthly plan on cable, and typically use between 200-300GB per month since we had the plan (for the last 2 years).Yesterday whilst most of the family was at work, we some how use ...

Level 2: Rookie

Hi All, FYI, on the phone with Telstra Support now but I've just seen a spike of 846GB usage just today, blowing my 200GB limit over 4x in half a day (it's only 1:30pm).There's definitely something wrong in Telstra's usage calculators as it's physica ...

Level 1: Cadet

Is anyone else experiencing usage meter for home broadband is not updating daily. Says I used 0GB for 2 weeks then 900GB in 1 day. Received an alert that I have used nearly all data. My normal monthly usage is only 200-300GB. Phoned Telstra to report ...

Level 1: Cadet

Good morningWe have been in touch earlier this week and had a technician come out to sort our NBN issue with constant drop outs. However we are still having the problem

Level 2: Rookie

Since the 10th of last month I have been having significant cable issues. What happens is that I will be using the internet than suddenly my speeds drop to 0.00mb/s then slowly work their way back up to 110mb/s. In the time it drops I experience terr ...

Level 1: Cadet

Background Long time customerWife is Ex TelstraWant to stay with themSituationbought a townhouse 4 years ago pre NBNbody corp agreed we would pay telstra to upgrade comms as some residents needed high speed. Between the 7 homes we paid Telstra over $ ...

Level 2: Rookie

I get speeds of 115 mbps consistently 24/7 on cable. I have been told my internet would be disconnected last week but it's still going. Telstra want me to sign up to 40mbps for the same money. I gather upload would be faster than my current 5mbps but ...

Level 3: Gumshoe

Hi, I have a new NBN connection and a relatively new Telstra smart modem. Since moving to NBN, we get intermittent disconnections due to unnotified work on the network. The smart modem appears to be working correctly, the green light goes to red and ...

Level 1: Cadet

Our home wifi has stopped working suddenly.  Even though when I search for wifi networks I can see ours, when I connect it comes up with a webpage that says Telstra Gateway Max - Your WAN connection is down.  Can anyone help me?  Telstra say there ar ...

Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

Level 2: Rookie

Hi everyone - hope someone might have an answer for me as I seem to be getting the runaround from Telstra support. Have moved to a new suburb in the same town (Townsville) and find the internet connection very slow - same plan as original home, but n ...

Level 2: Rookie

After many almost trouble-free years of ADSL service from aaNet they decided to shut up shop due to their customers moving to NBN, which we can't get here, and so I decided to give Telstra a go again.Customer service assured me activation of my ADSL ...

Level 2: Rookie

The my modem.modem problem has just appeared on my Apple laptop.  Have tried previous solutions but nothing works and it is killing off access to some of my regular sites such as BOM.  Does anyone know what causes it and have a solution?

Level 1: Cadet

I already have a Telstra modem, I’d like to sign on a casual nbn plan, but can’t see where ‘l have my own modem’ is an option at online sign up  Hence a $216 fee unnecessarily, which defeats the purpose of the current no join up & 1st month free prom ...

Level 2: Rookie

Need someone to decipher the logs that I saw from Telstra, to me it appears someone is trying to gain remote access or its being synced !

Level 3: Gumshoe

I had the NBN connected 2 weeks ago. It worked for 5 minutes (literally!) after the technician left but since then I have been almost suicidal with the drop-outs and poor service from Telstra's Indian call centre. I have done everything suggested by ...

Level 1: Cadet

my current bill has 2 entries which I do not understand entry 1 shows a $2 credit for nbn slow speed monthly credit for Dec 15 - dec 20 which is the bill date. It also has anentry for nbn slow speed monthly credit for Dec21 2018 - Jan 20 for $ w ...

Level 3: Gumshoe

Following on from a previous post ( have had ongoing issues with drop outs and sync speeds. Connection is FTTN, approx 25 ...

Level 1: Cadet


hi i am sick of this nbn keeps dropping out 

Level 1: Cadet

We have an outage in middle cove( since at least 6am) but Telstra app says no outage. Ran all the tests. No luck. Waited on hold for tech support for 1.5 hours before giving up.  Tried an hour later. Same and this time Telstra messages said extra lon ...

Level 1: Cadet

Telstra Cable seems to be having dhcp issues. Cable "Adapter" connects but dhcp not responding.  

Level 2: Rookie

Hi All, Woke up this morning to find the cable broadband WAN connection is down again in Main Road, Wellington Point, QLD 4160. I went through all the steps to check things at my end and it is definitely something downstream. Is anyone else having is ...

Level 1: Cadet

Anyone else in 4216 having issues with their cable broadband?

Level 1: Cadet

Have Telstra cable with Foxtel bundle for years. Just switched to NBN. No change in the bundle. Connection seems good but Foxtel now says I have the wrong smart card inserted in the set-top box. So no Foxtel for me. 

What's going on?

Level 3: Gumshoe

Hi All, In the last week I have had 71 NBN Outages totaling 153 minutes of downtime. It seems to be short outages of less than 3 minutes and it doesn't allow the Next Gen modem to switch to mobile as it reconnects so quickly. I am in Rowville in SE M ...

Level 1: Cadet

  JessicaLSupport TeamMarch 2018In response to Pierre48Hi guys, thank you for letting us know. I have passed this to our products team to get this issue looked into. Has anything happened with this issue as yet?? 

Level 1: Cadet

I had a Telstra Technician connect the NBN in my house but he didn't connect the IP to my Foxtel Box, now what can I do I have the same box I had when connected to Foxtel, not the Black Box

Level 1: Cadet

I have not been able to download from Blizzard and I have found similar issues online. Blizzard told me to try connecting via Mobile (with Telstra) with the same issue. It would fail to download after a period of time in either Safari or C ...

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