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zook
Level 2: Rookie

We and others in St Ives have been without broadband in St Ives for the past 7 days. Multiple contacts to Telstra have been frustrating to say the least. Responses from telstra have been: "there is no outage in your area", to daily responses such as ...

Telstra123
Level 1: Cadet

Hello everyone, I made an online order to join Telstra NBN and to port my existing home phone number.  Is Telstra meant to notify my previous provider about me switching over to Telstra as it was porting my number? How come I still got charged the mo ...

LordPaul
Level 3: Gumshoe

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

vinsvenzo
Level 2: Rookie

This is proving very frustrating. Cable is constantly going up and down, rarely does the 4G backup work. When it does I get a text saying my usage is high and to switch back to cable. I check the outages page via the app and and browser and guess wha ...

nl_17
Level 1: Cadet

So, as of March 18th, my NBN FttN connection has been inoperable (no connection to DHCP & WAN). This is on top of it being previously intermittently dropping out from late January to February, which was only fixed on the 8th of March.

When I called Te ...

Another_IT_Tech
Level 1: Cadet

As the topic says - NBN FTTP zero upload speed and browsing speed.
The issue started just after mid night around 1230hrs of 16-March. I was doing any online course and suddenly web browser can’t access the website anymore. No alert from NIC about loss ...

Tisshy
Level 1: Cadet

I went online to use multiple websites and found that Telstra is blocking them, there is no lawful reason behind these blocking because no DMCA notice has been sent to Telstra for the content on these websites and even if there was a request Telstra ...

Brettfras
Level 2: Rookie

Hi,
Our internet has been shockingly slow for over a week now. I can’t even send a pdf file in an email it’s that bad.

Brettfras
Level 2: Rookie

Hi,
Our internet has been shockingly slow for over a week now. I can’t even send a pdf file in an email it’s that bad. It’s that slow I can’t even send this form, this is the second try. Also the 4G on my phone is appalling. What is going on with your ...

Brettfras
Level 2: Rookie

Hi,
Our internet has been shockingly slow for over a week now. I can’t even send a pdf file in an email it’s that bad. It’s that slow I can’t even send this form, this is the second try. Also the 4G on my phone is appalling. What is going on with your ...

Telstra123
Level 1: Cadet

Hello everyone, I made an online order to join Telstra NBN and to port my existing home phone number.  Is Telstra meant to notify my previous provider about me switching over to Telstra as it was porting my number? How come I still got charged the mo ...

LordPaul
Level 3: Gumshoe

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

Molly12
Level 1: Cadet

Is it possible to turn off internet during certain hours

SivanVad
Level 1: Cadet

Hi, As part of the promotion, I should have received Google Home Mini along with my broadband plan but I am yet to receive one. Am I missing something? Should I call Telstra? Thanks,Siva

Mike-AU
Level 4: Private Eye

I have an internet service from TCL connected to a device in a suburb of Melbourne, and a trace route to it from my home internet (in another suburb of Melbourne) takes the following path - Melbourne - Adelaide - Perth - Singapore - Japan - Sydney - ...

Rimuru21
Level 1: Cadet

Hello everyone, I'm not sure if my speeds are what they should be as I don't know how the distance to the line affects speeds exactly. Though I'm sure something isn't right as the speeds I'm getting are pretty abysmal. I'll post the line stats below, ...

OZrevhead
Level 2: Rookie

I am a long time user of Bigpond cable (mainly due to no viable competition where I live) and we have been mostly very happy with our internet performance but recently it has gone downhill badly. If I speedtest it I get normal numbers but internet us ...

freshmint
Level 2: Rookie

Hi,
Telstra technician just helped me connect the cable and smart modem gen2 yesterday, and he told me the cable was not active so I have to use the 4G mobile mode to use Internet.
It was good until this afternoon, the mobile mode light kept “off” stat ...

Matt333
Level 1: Cadet

Hi. Does anyone know if I can continue with cable internet if I cancel my Foxtel subscription? Other than sharing the Foxtel cable they are not seperate. Thank you.

Trog_Hater
Level 1: Cadet

Firstly the situation; my area has been without cable internet since last Thursday (we did get it back for a day and a half on Wednesday), most people probably blame Tel$tra but personally I think it was the Troglodytes installing NBN in the area lik ...

rootdev
Level 2: Rookie

Why are you blocking liveleak.com? If this is your PC brigade crusade why haven't you blocked facebook for streaming the video from beginning to end? Your knee jerk reaction does nothing to anyone motivated. See: The Streisand effect.

Is this a govern ...

GreyPower1
Level 1: Cadet

I wish to set time limits for wifi access for my sons, allowing 1 hour after school from 3pm-4pm and then auto disconnect. Thanks in advance

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Totallypeedoff
Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <service.interruption@telstra.com>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

Scouse1
Level 1: Cadet

My Bigpond Mobile Wi-Fi 4G no longer connects to the internet (Wi-Fi works OK within our apartment).  See below. Alternative Wi-Fi network working fine - hence able to send this message!

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