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Eddoras
Level 2: Rookie

Once again SMW3 is down, but Vocus say that they have activated the new ASC early to provide cover.  HOWEVER Telstra routing is still going via east coast which was presumably set up when SMW3 first went down.  Can the routing be updated to use ASC s ...

Burlo1984
Level 3: Gumshoe

Hi there My Telstra FTTN NBN connections drop at least twice each and every hour. Just this weekend in 36 hours alone, I have had 72 disconnections. I like ~500m from my node and only 8 KMs from Perth city in a newish house. To troubleshoot I have: R ...

Faloony
Level 1: Cadet

My order has been canceled due to unconfirmed address. I’m being passed around 4 different people no body can tell me why. Help!

MedoMisha
Level 2: Rookie

At the end of last month we relocated our services to our new residential address, which supports FTTP.  Our DSL and NBN services were disconnected and connected on the same day without issue.: )  The following day I received a call from Telstra agen ...

xen123
Level 3: Gumshoe

The last 4 days at random times there is a weird dropout with my internet where for 5-10 seconds nothing can be reached, i first noticed it while playing World of Warcraft, at first i thought it was just the game, but its everything, after 5-10 secon ...

polarbear2
Level 2: Rookie

Hey guys, Hoping someone can shed some light on this one. Been having issues with ping (connection interruptions), videos pausing for a second here and there whether it be youtube/patreon and so on. Have done a trace route and gotten the below result ...

souths1
Level 1: Cadet

cannot log into webmail?

kernelsandoz1
Level 1: Cadet

I have never used that amount in the past. I believe this is an anomaly.

Alotsius
Level 1: Cadet

I have been having huge spikes of data use since connecting to NBN . Telstra have yet to find a solution I have hears there is soft hare glitch has anybody else had the same problems??

Burlo1984
Level 3: Gumshoe

Hi there My Telstra FTTN NBN connections drop at least twice each and every hour. Just this weekend in 36 hours alone, I have had 72 disconnections. I like ~500m from my node and only 8 KMs from Perth city in a newish house. To troubleshoot I have: R ...

polarbear2
Level 2: Rookie

Hey guys, Hoping someone can shed some light on this one. Been having issues with ping (connection interruptions), videos pausing for a second here and there whether it be youtube/patreon and so on. Have done a trace route and gotten the below result ...

lj999
Level 1: Cadet

HiI have a Smart Modem that used to connect to NBN but suddenly stopped working (link light white, blue or off) and Online light is either off or magenta.  This has been happening for several months and I have raised support calls with Telstra and ev ...

fred911
Level 2: Rookie

I have a strange speed problem with cable internet.   I have a 100Mb connection and typically get 115Mb showing on sppedtest.  For a few days now, speedtest is showing me consistently about 25Mb.  If I enable a VPN connection to a VPN server in Auckl ...

cognitiveant
Level 3: Gumshoe

Hi All, Just updated my plan to the Broadband Home unlimited with Velocity. I have a question regarding the Critical information summary sheet saying, 
Does this mean there is a possible nbn migration happening? Thanks.

Ragaroth
Level 2: Rookie

I just received a recorded message from an 0888432498 purporting to be from the NBN threatening to disconnect my NBN. Is anyone else getting this and is this legit. I don't listen to the complete message but I suspect it will ask me to press a number ...

ybnice
Level 4: Private Eye

This new Telstra Smart Wi-Fi Booster - Mesh type Wi-Fi Extender is awesome and now have fantastic Wi-Fi coverage throughout my 2 Story Home and even outside in yard.  

Just wondering if anybody knows when availability will be to download Firmware Upda ...

maryb67
Level 1: Cadet

HI - I received the modem and gateway a few days ago. After connecting, the phone doesn't work, the DSL is not steady blue and there are 2 lights on gateway that is amber for signal and magenta for onlne. Link and phone are not lit. Do we need to cal ...

muzamorama
Level 1: Cadet

A client of mine complained to me that he could no longer get to my site, that the site shows up with Malicious Content warning.the site = www.q3ed.com I had a problem with a hack, which has been cleansed and all other RBL's have removed the Blacklis ...

Faloony
Level 1: Cadet

My order has been canceled due to unconfirmed address. I’m being passed around 4 different people no body can tell me why. Help!

MedoMisha
Level 2: Rookie

At the end of last month we relocated our services to our new residential address, which supports FTTP.  Our DSL and NBN services were disconnected and connected on the same day without issue.: )  The following day I received a call from Telstra agen ...

Frino141960
Level 1: Cadet

Only 11mbps slow I am not happy

gclifestyle
Level 1: Cadet

Just a heads up. Cable internet out in frank street labrador again. Thanks to No Bloody Network again. :-(

DPN
Level 1: Cadet

I have been with Telstra for years & was looking to sign up to the Entertainment Broadband bundle thinking that I would also get an updated Modem, but alas only if I were a new customer would I receive such appreciation from the company. At least I m ...

shimonex
Level 1: Cadet

Error message when trying to go to the web :www.jetstar.comAccess DeniedYou don't have permission to access "http://www.jetstar.com/au/en/home?" on this server.Reference #18.37f46668.1534633724.218234f8 My Modem is a WIFI Telstra smart modem.the mode ...

Back2future
Level 2: Rookie

 壟 .....Good riddance Telstra!
After decades of $$$ custom, I have finally realised you can't polish the  which Telstra most certainly is! The final stroke, Telstra rate limiting me after I actually paid their disputed bill and then being told thei ...

Biancacastle82
Level 1: Cadet

Hi all.
After porting to Telstra business broadband with the Netgear V7610 and speaking to Telstra many times and
after 4 replacement dongles, finally my mobile backup works.

There was barring on all calls messages and data. Data barring needs to be rem ...

mazinoz
Level 19: Deputy Director

Though so far it seems Telstra modems have not been victims to VPNFilter, the situation is getting worse.An often quoted report ishttps://blog.talosintelligence.com/2018/06/vpnfilter-update.html Towards the bottom is an updated and growing list of mo ...

PADDINGTONGAL
Level 1: Cadet

Broadband failed this morning.  Called Telstra and put through to Technical Help.  Lines tested, rebooting twice etc and still no broadband connection.  Appointment then made for technician to come tomorrow morning.  A few hours later, the internet c ...

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