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Level 1: Cadet

Had a power failure now we cannot log into any social media sites, have done a reset of the modem but this has not solved the issue. Still receive notifications from social media but when I try and open the program it tells me that it cannot open sec ...

Level 2: Rookie

I am hoping someone here can help me. Preferably anyone who is familiar with online gaming.
We have recently moved over from iinet to Telstra for the unlimited bundle which includes Foxtel. Lately I have encountered constant dropouts whenever I try pl ...

Level 2: Rookie

Our newish nbn connection had been going quite well but for the last few days it has struggled for signal. I’m getting 0.17Mbps/ 0.24Mbps on the speed test. Can’t connect to Foxtel now or run Netflix/ Stan without it continuously loading. I’ve tried ...

Level 1: Cadet

my home brodband was work well 3 weeks ago, but suddenly it slow down.
i'm using adsl 2plus, and I live in glebe. but maximum line rate is 1.1/21.6 Mbps. I have no idea.

Level 1: Cadet

As I have moved to a 'smart' community I am now stuck with a Velocity plan for 24 months. My previous connection was with Dodo NBN, getting speeds up to 90Mbps down and 25Mbps up. Switching to Velocity was a bit of a shock to the system. I spoke to T ...

Level 1: Cadet

We have a NBN connection. We are unable to use What's App voice call service on our mobile devices connected to the Wifi. We can use this service when we connect to other wifi signals such as in a friend´s house. We can also use it when we connect to ...

Level 1: Cadet

On Friday my frontier modem switched over to the backup gateway. Our internet was practically unusable due to a bad mobile signal but we put up with it as the Telstra outages page said there was scheduled maintenance happening over the weekend.
Come t ...

Level 1: Cadet

We have had Telstra Internet for approximately 2 months now and have almost had enough! It worked wonderfully for about a week and now is not even usable it is that slow, it doesn’t load anything and it’s all regular use! A 24 month contract and Tels ...

Level 2: Rookie

Hi guys, I've been having a NBN connection for months but I still cannot connect to the phone. The details are:I have NBN box (or whatever you call it) with UNI-V1 and UNI-V2I have a Hills Home Hub. My data ports and phone ports inside the home are c ...

Level 7: Deputy Inspector

Hi guys, A couple of weeks ago I posted a question about the Gateway Fast 5355A being vulnerable to hackers CVE-2017-1449. I decided to follow this through a bit more. I reset the modem and the software updated to  ( SG7E 10001214 ) supposedly the la ...

Level 4: Private Eye

This new Telstra Smart Wi-Fi Booster - Mesh type Wi-Fi Extender is awesome and now have fantastic Wi-Fi coverage throughout my 2 Story Home and even outside in yard.  

Just wondering if anybody knows when availability will be to download Firmware Upda ...

Level 3: Gumshoe

Hello! I recently got my cable internet connected to my house. It's only been a couple of weeks at most, but I've been having some trouble. When I play games it's most noticeable (any annoying!). I'll be playing fine, then I'll loose connection with ...

Level 2: Rookie

We had a phone call tonight from a woman who claimed to be from Telstra, saying that our Internet was going to be disconnected tomorrow because our downloads were interfering with Telstra computers. When I claimed "[Bleep]" she said thank you and hun ...

Level 2: Rookie

For a very long time now, my download speed has been very fast, running at an average speed of 34Mbps, but my upload speed is even lucky to get to 1Mbps, it is always averaging around 0.7Mbps. It is almost impossible for to upload anything, and if I ...

Level 2: Rookie

So I just changed over from Internode FTTN with a sync speed of 26.3/6.8mbps to Telstra that gave me 18.2/5.4mbps.

Called Telstra NBN tech support who gave me an Indian supposedly from Adelaide that said "Oh ok so you aren't getting the speed you want ...

Level 2: Rookie

I have just installed a new Telstra smart modem. Everything seems to work OK except the Signal light is off. I have a desk top connected by cable and several WiFi devices, which seem to be working.I have tried to connect my LG PVR, but it fails. I ha ...

Level 1: Cadet

I've just received a new Smart Modem with cable adaptor replacing a failed Netgear Cable router. Have tried to pair the new Smart Modem with my existing WN2500RP extender. I have factory reset extender several times, pressed Pair button on Smart Mode ...

Level 2: Rookie

Hi there, While there seems to be quite a bit of info on how to redeem the 12 month offer of foxtel now for mobiles, I cant seem to see anyhing on how to do the 24 month of on just the telstra TV box. Theoretically, the instructions say just " open t ...

Level 1: Cadet

Reference # SR1-152658493783 My NBN service with Telstra has been unuseable since Friday 4th May, I connected to the NBN at the start of Feb and had zero issues, I had a decent 60/20 connection. On the Friday in question i experienced 40+ dropouts. I ...

Level 1: Cadet

Hi everyone,,,Telstra make me an offer on a Broadband plan which i accepted, Unlimited with Foxtel  ect,  During our online chat i was advised of 7-11pm boost to min 44Mbps on the down, As one does, i ask for clarification,,"Are you Sure?"  being I h ...

Level 1: Cadet

Broadband failed this morning.  Called Telstra and put through to Technical Help.  Lines tested, rebooting twice etc and still no broadband connection.  Appointment then made for technician to come tomorrow morning.  A few hours later, the internet c ...

Level 1: Cadet

I ordered Telstra cable on the 19th of December and was given an installation date of the 8th of Jan.After staying home and waiting for a technician to come I was told that they didn't need to install the cable into my house and it was all complete I ...

Level 1: Cadet

In Perth, started a few days ago, wont connect to many websites or PS4 chat due to "time out" & "run out of time issues". Happening on all devices, both WIFI & Ethernet, tried resetting the Testra Gateway Modem, made no difference. Anyone else having ...

Level 1: Cadet

email sent to nbn;Could someone please give an update of when Fixed-Line Service Area Module 7CAM-01 will be completed, it has been RFS since 28 Oct 2016 and still nothing has been actioned to homes that are in limbo. Normal ADSL and telephony servic ...

Level 1: Cadet

Using iPhone you can stop the IG8 pty Ltd scam
from on billing you $6.60 each month , by adding 19908908 to your friends list , then block them !!!!

Level 1: Cadet

Hi,ordered nbn online 29/12/17 (self install). Received email and then letter in mail but no gateway has arrived in mail and unable to track order on line using tracking tool. Ref number is NA89105555. Phoned telstra and the person I spoke to gave me ...

Level 1: Cadet

I am so annoyed I have just spoke to Telstra who have been happily overcharging me on my boradband fee for years because I didnt call. When to call they want me to pay a $120 casual fee plan which is ridiculous. I have been a Telstra customer for ove ...

Level 1: Cadet

I have had a land line at this house for 25 years with no problems. Since changing over to NBN I have no home phone most of the day due to drop outs. It seems to work of a night. Telstra have sent 3 different modems and the one I have now has a sim c ...

Level 1: Cadet

I recently posted a problem accessing ADSL after NBNCo had declared my premises SC10.Re-Cap and Update -  NBNCo case manager advised that I was being put back on ADSL due to infrastructure issues, I waited 3 months without phone or internet as TPG -m ...

Level 1: Cadet


I'd like to say that it's unusual, but sadly this is typical Telstra. Received a text telling me that the NBN speeds promised by Telstra failed to be achieved, and therefore there was something about refunds, something about other plans, and then ask ...

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