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Level 1: Cadet

I occasionally receive a "Your Service may be interrupted" notification.I like some others have more than one service. Your Telstra service on the nbn™ network may be interrupted on 18 March 2019 between 6:00am and 8:00pm, as maintenance is scheduled ...

Level 1: Cadet

ADSL has been very slow last 24 hours at Eatons Hill plus 4g mobile with Telstra has been dropping out for the last few months. Any ideas as am considering moving to Optus?

Level 1: Cadet

PLEASE could someone tell me just how long it takes for a Upgrade to be put on. I ordered a upgrade on the 12th of April. I have now spoken to 5 employees who have each told me 24 to 48 hours. By my calculations it has now been 288 hours. When I orde ...

Level 1: Cadet

I am at my wits end here. I have a complaint in with the TIO because of communication difficulties with Telstra, and have been assigned a case manager from Telstra…who is impossible to get a hold of. She is ‘unavailable’ and despite the recorded mess ...

Level 1: Cadet


Hi I currently enjoy 100 mbps with my superfast broadband. I know under the NBN rules, set out by the Peoples Republic of Australia, that I MUST go onto NBN (at a higher cost to me) for a substandard product. I cannot find a node close to my house, s ...

Level 1: Cadet

I am about to connect to the nbn with fttp, I will self existing Foxtel from Telstra is my concern, will it still work?the IQ2 has a telephone connection, but I won’t be able to plug it into the new modem due to it’s order to u ...

Level 1: Cadet

Hi,There has been an Internet/Foxtel (Cable Broadband, non-nbn) outage in Little Bay since the 16th April.The issue is not isolated to my household as many of my neighbours have made similar complaints.No one has been able to provide a date as to whe ...

Level 2: Rookie

I've just purchased the Wifi booster disc. I have setup 2 disc in total. Internet speed works well around the house except on my laptop. I'm on NBN plan 100/40. Every device gets at least 50+ MB/s however my laptop is only getting 4mb/s. Am using the ...

Level 1: Cadet

I am in Tamborine Queensland and since about January this year we have had constant internet drop out happening almost daily. As an example today it has dropped out about half a dozen times.
Not sure if it is coincidental but around January this yea ...

Level 1: Cadet
Level 1: Cadet

I am about to connect to the nbn with fttp, I will self existing Foxtel from Telstra is my concern, will it still work?the IQ2 has a telephone connection, but I won’t be able to plug it into the new modem due to it’s order to u ...

Level 1: Cadet

Hi all.I already have Telstra Cable to my home for high speed internet and Foxtel.They are now rolling out NBN in my area, so will the fibre cable be retained to provide maximum bandwidth? I also have a standard copper telephone service.Thanks

Level 3: Gumshoe

I switched to Telstra broadband 3 weeks ago and receive a Telstra smart modem gen 2. The first week after it was set up the connection dropped out a couple of times and I had to restart the modem to regain connection - however I can’t be sure how oft ...

Level 2: Rookie

Good morning, We have just been connected (successfully) to the NBN and no longer require the Telstra Netgear modem. Can it just be disposed of responsibly or does Telstra require it to be returned? Regards, David

Level 2: Rookie

I've been messaged that I've been connected to the Mobile Network on my Smart Modem and have looked up all the possible fixes and have reset the modem about 5 times now. I just don't understand how or why it's not switching back over to the Green Onl ...

Level 8: Inspector

Is it a good idea to get our B2B alarm converted over to 4G prior to NBN actually becoming available?

Level 1: Cadet

Hi all. I have just moved into a new house, I am trying to figure out if this is a internet port?? Tried contacting Telstra but can't seem to get an answer as to what it is. Does this supply internet? If so, what type? If it isn't internet, what will ...

Level 1: Cadet

I have an account with Internode and am changing to Aussie BB for the NBN, but they tell me there is a 'complex' line issue which I believe to be our Fax Duet line, and cannot port my number until this is rectified/removed/disassociated. We had this ...

Level 2: Rookie

Have been generally running my IPTV box on my LG television without much issues using wifi from my home ADSL modem - Technicolor TG587n.v3. This week however unable to stream most of the channels with wifi, though able to stream using mobile hotspot. ...

Level 2: Rookie

Hi,On telstra NBN fibre, and have had a IPv6 prefix since the fibre was connected (approx 2 years). After the network updates today, its gone, and my router just times out requesting a prefix. Is it broken for everyone else as well? Thanks

Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

Level 1: Cadet

My Bigpond Mobile Wi-Fi 4G no longer connects to the internet (Wi-Fi works OK within our apartment).  See below. Alternative Wi-Fi network working fine - hence able to send this message!

Level 1: Cadet

After downloading movies on my home cable broadband for a week. I have discovered the hidden limit to "Unlimited" broadband packages.

It turns out, I got slowed down to a halt after 15.1TB of data usage.

I did not breach any "Fair Use" policies, yet I ...

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