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Bully11362
Level 1: Cadet

My NBN speed is abysmal , even the ethernet connection is slow 4mbps !!Wi-Fi varies from 1.2 > 2.8mbps.I'm on a fixed wireless system, constant red light on the status on the NBN box on wall.I have rebooted the NBN and my modem with no improvement at ...

LB62
Level 1: Cadet

 Require to monitor LH1000 total data Rx/Tx.The diagnostics > network statistics page provides data information.Have not been able to find the meaning for all the interface acronyms therefore do not know the interface purpose; the exception is eth0 t ...

terryc01
Level 1: Cadet

I am curious as to why my broadband order was cancelled. Last week I  received a smart modem and all worked fine. The next day it stopped working. I called that number on the order tracking page who could not help - said it was being provisioned but ...

Davcoops
Level 1: Cadet

Just wondering if other people have problems with moving house and getter Testra to move all the services in my package..Issue is contacted Telstra moving home and requested to get my services moved to my new address which is an older house built in ...

Turbodatto
Level 1: Cadet

hi there,I'm in the process of building a new home with one of the big volume builders.  They are offering a Home Network Package that is supposedly needed to get the house prepared for NBN connection, but I feel their package is overpriced for what ...

Ozthrux
Level 2: Rookie

Have tested line and got tech desk. Keep getting new fix date. Now nearly 3 days and now they are saying won't be fixed until 16th. Really bad support.

ren_man
Level 1: Cadet

New NBN connection live, when i do a speed check its all good and connection speed is great both up and down, but when i am connecting to a lot of sites connection doesnt occur and error comes up saying cant establish a secure connection. But for oth ...

21FMpbLfp
Level 1: Cadet

TIO

to anyone any problems form telstra ring the The Telecommunications Industry Ombudsman https://www.tio.com.au/ 1800 062 058 it will cost telstra a fee

Dazzle6
Level 2: Rookie

We have had NBN since mid January 2018. Excluding a few hiccups and a couple of modem changes, our internet was working reasonably @ about 25 - 27 mbs.  We were meant to have boost but we were relatively happy with speed. In April of 1019, we wanted ...

Venkat_V
Level 1: Cadet

I placed on order for internet connection and i was given an order (1-2121460121001) number to track. After a week, that order was cancelled for no reason. I called up Telstra and they raised a fresh order (1-2129216769669) which is in progress since ...

Peckit
Level 1: Cadet

NBN

I’ve apparently been connected to NBN. I’ve plugged in the Telstra Smart Modem that was sent to be. When I look at the modem website it says I’m still on ADSL and the download speed is 2Mbps. I’m waiting to hear from Telstra but figured I’d run this ...

bnatali
Level 3: Gumshoe

Hi
I have been trying for a few weeks to get to the bottom of my NBN speed issues.
I have signed up too and have been billed for Standard Evening Speed plus (25mps)
I am constantly getting 15mps if I am lucky.
I have been in touch with the technical supp ...

Oldman_OG
Level 1: Cadet

I signed up for NBN FTTN now available in our town, and we got a home phone included in the offer. We got our LH1000 modem and told to hook it up so we can use the 4g backup while we wait for the NBN service to be connected (this friday). My problem ...

Sliverin2
Level 2: Rookie

OK, so for the last few months my peak hour speeds drop to unusable speeds. I then go through the whole process with telstra support to see if they can help but all they ever ask is to turn off the modem and turn back on. Technicians have been to the ...

septagenarium
Level 1: Cadet

I am using Telstra Gateway Max TG799vac. When looking at Traffic Monitor graphs, the vertical axis legend is "MB" or "KB". The horizontal axis is time. As the graph rises to a peak and then falls to zero, the data usage must be a rate (eg MB/s) or mu ...

hello31
Level 1: Cadet

I'd like to know if connecting my Smart Modem 2 + Telstra-branded HFC modem is going to trigger an automatic migration to NBN? The smart modem packaging suggests it will. I don't want to trigger the migration yet, but want to use the modem 4G backup ...

abthomp
Level 9: Captain

Just noticed we've apparently been switched over to NBN from ADSL.How do these stats look?Anything to be concerned about? Any suggestions?  DSL StatusUp
DSL Uptime
35 minutes 33 seconds
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line ...

Abfab50
Level 2: Rookie

Can anyone help me set up Parental Controls? Specifically for time restrictions on different devices.  On Telstra Gateway Modem (NBN) it's about 6 - 8 months old.  I tried to set up restrictions on My Account > Telstra Broadband Protect > add ons.  I ...

MicroBell59
Level 1: Cadet

Where can I change my adsl line profile?Telstra is constantly setting me on a high-margin profile while the standard line profile is working fine and is 1Mb/s faster! Trying to reduce line errors by worsening the speed even more?I am on real 6Mbit/s ...

cognitiveant
Level 4: Private Eye

Is this noise margin considered low for FTTN? 

LB62
Level 1: Cadet

 Require to monitor LH1000 total data Rx/Tx.The diagnostics > network statistics page provides data information.Have not been able to find the meaning for all the interface acronyms therefore do not know the interface purpose; the exception is eth0 t ...

terryc01
Level 1: Cadet

I am curious as to why my broadband order was cancelled. Last week I  received a smart modem and all worked fine. The next day it stopped working. I called that number on the order tracking page who could not help - said it was being provisioned but ...

Venkat_V
Level 1: Cadet

I placed on order for internet connection and i was given an order (1-2121460121001) number to track. After a week, that order was cancelled for no reason. I called up Telstra and they raised a fresh order (1-2129216769669) which is in progress since ...

Tyson233
Level 1: Cadet

Hello, Whenever I try to connect to a server in Asia, my traffic goes from: Melbourne --> Sydney --> US-West --> Japan --> Singapore. This results in a very large amount of ping (330+) to a server which should give me around 90-100ms. I am clueless a ...

Jack3150
Level 1: Cadet

Can some one help me with the port forward for my NBN. I tried it with two different modem, the Telstra f@st and D-Link ac3200, both didn't work. I also set up a static IP for the machine which didn't help either. I heard that it might have something ...

Trevi_Australia
Level 1: Cadet

Hi,I've a problem. Our company, Trevi Group (Italy), is the owner of Trevi Australia and we are trying to migrate the site of Trevi Australia (www.treviaustralia.com.au) to an other server. The site was purchased from netregistry (www.netregistry.com ...

demetr
Level 1: Cadet

To whom this may concern: I am at absolute whits end attempting to have a simple phone line installed in the property I own. The property is part of a divided lot. I applied for Phone services through various providers, all of which kept telling me t ...

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

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