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Level 1: Cadet

Hi there We decided to do the switch to Telstra nbn. Placed an order on 10th June and was told the order would be 24 hours 48 hours Max which we thought was great.Anyway this didn't happen.. Everytime I ring up to find out what's going on I'm told th ...

Level 1: Cadet

We have had NBN since mid January 2018. Excluding a few hiccups and a couple of modem changes, our internet was working reasonably @ about 25 - 27 mbs.  We were meant to have boost but we were relatively happy with speed. In April of 1019, we wanted ...

Level 1: Cadet

I am attempting to use the internet and I cannot get into specific pages because the page loads as: Problem loading page- top of tabThe page isn't redirecting properly- in windowhttp://mymodem.modem/- url This is occurring on specific websites and do ...

Level 3: Gumshoe

I have been trying for a few weeks to get to the bottom of my NBN speed issues.
I have signed up too and have been billed for Standard Evening Speed plus (25mps)
I am constantly getting 15mps if I am lucky.
I have been in touch with the technical supp ...

Level 1: Cadet


NBN has just been switched on in my street. And now my internet connection has completely dropped out. The modem is showing as wifi connected but there is a blue light for link and no internet connection available. Any ideas????

Level 2: Rookie

Does anyone else here have issues with their Telstra accounts, every single time I login my balance doesn't show correctly, it's laggy, and sometimes you cannot scroll because of the wait time. Anyone else experience this or is it just me?

Level 3: Gumshoe

Hi everyone,
Up until 4 days ago my new NBN 50/20 connection was working perfectly. Now I’ve noticed my upload speed has dropped to 5mbps consistently like it has been throttled. I noticed this issue while trying to upload files to a server at my work ...

Level 1: Cadet

I reported a problem with my internet on July 4th 2019 in Homebush West, Sydney. Technician came in next day and said there is an outage in the area, something about a cable cut at the main exchange. Everyday the Telstra Outage tracking page keeps ex ...

Level 1: Cadet

Cut over yesterday - old land line phone working fine (now on VOIP I believe) - but only two blue lights on NBN FTTC device ie Power Light and Connection Light, hence no Home Broadband via NBN physical path. If the Telstra Smart Modem did not have a ...

Level 1: Cadet

wires in trench out-side my hse cut through, cutting off phone & internet service

Level 1: Cadet

I signed up for NBN FTTN now available in our town, and we got a home phone included in the offer. We got our LH1000 modem and told to hook it up so we can use the 4g backup while we wait for the NBN service to be connected (this friday). My problem ...

Level 2: Rookie

OK, so for the last few months my peak hour speeds drop to unusable speeds. I then go through the whole process with telstra support to see if they can help but all they ever ask is to turn off the modem and turn back on. Technicians have been to the ...

Level 1: Cadet

I am using Telstra Gateway Max TG799vac. When looking at Traffic Monitor graphs, the vertical axis legend is "MB" or "KB". The horizontal axis is time. As the graph rises to a peak and then falls to zero, the data usage must be a rate (eg MB/s) or mu ...

Level 1: Cadet

I'd like to know if connecting my Smart Modem 2 + Telstra-branded HFC modem is going to trigger an automatic migration to NBN? The smart modem packaging suggests it will. I don't want to trigger the migration yet, but want to use the modem 4G backup ...

Level 9: Captain

Just noticed we've apparently been switched over to NBN from ADSL.How do these stats look?Anything to be concerned about? Any suggestions?  DSL StatusUp
DSL Uptime
35 minutes 33 seconds
DSL Type
DSL Mode
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line ...

Level 2: Rookie

Can anyone help me set up Parental Controls? Specifically for time restrictions on different devices.  On Telstra Gateway Modem (NBN) it's about 6 - 8 months old.  I tried to set up restrictions on My Account > Telstra Broadband Protect > add ons.  I ...

Level 1: Cadet

Where can I change my adsl line profile?Telstra is constantly setting me on a high-margin profile while the standard line profile is working fine and is 1Mb/s faster! Trying to reduce line errors by worsening the speed even more?I am on real 6Mbit/s ...

Level 4: Private Eye

Is this noise margin considered low for FTTN? 

Level 9: Captain

Just logged onto my account and found out we're apparently due to get connected to NBN (FTTN) on Wednesday.States on Order - Your attendance won't be required and then states in How to Prepare that we must be home.Anyone know which is it?Be nice if t ...

Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

Level 2: Rookie

Does anyone else here have issues with their Telstra accounts, every single time I login my balance doesn't show correctly, it's laggy, and sometimes you cannot scroll because of the wait time. Anyone else experience this or is it just me?

Level 1: Cadet

Hello, Whenever I try to connect to a server in Asia, my traffic goes from: Melbourne --> Sydney --> US-West --> Japan --> Singapore. This results in a very large amount of ping (330+) to a server which should give me around 90-100ms. I am clueless a ...

Level 1: Cadet

Can some one help me with the port forward for my NBN. I tried it with two different modem, the Telstra f@st and D-Link ac3200, both didn't work. I also set up a static IP for the machine which didn't help either. I heard that it might have something ...

Level 1: Cadet

Hi,I've a problem. Our company, Trevi Group (Italy), is the owner of Trevi Australia and we are trying to migrate the site of Trevi Australia ( to an other server. The site was purchased from netregistry ( ...

Level 1: Cadet

To whom this may concern: I am at absolute whits end attempting to have a simple phone line installed in the property I own. The property is part of a divided lot. I applied for Phone services through various providers, all of which kept telling me t ...

Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

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