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Level 1: Cadet

Every time after there’s decent rain, I get dodgy/no internet connection at my home. Every time I’m on the phone with Telstra for at least 90minutes to see if the “problem” is from within my home. Every time I the need to wait up to 2-3 weeks for a t ...

Level 2: Rookie

Hi all,
I have ongoing issues trying to access facebook through my laptop (Chrome) and Google Pixel mobile (app). It is evident to me that it has to do with my NBN connection and when I change the connectin to my mobile provide either through hotspot ...

Level 1: Cadet

Hi All, A technician was supposed to come out and activate my home velocity service but has failed to come twice. I was wondering if it's possible to be able to do the 15-minute job the technician promised myself as it is an administrative software-r ...

Level 1: Cadet

Hi can I get help with Destiny 2 network issues? I have been having for couple of months I play on pc with NBN connection, on a speed test download speed is high and upload is very slow less than 1mb, i use Wi-Fi but Ethernet connection makes no diff ...

Level 1: Cadet

My broadband is extremely slow I just did the technical checks via telstra says it’s all good but my telstra box has orange light? Even when it’s green it’s slow also is there something a miss because if this is the speed then I’m out cancelling 

Level 1: Cadet

Has anyone else had an ITAM error for over 3 months.  I have taken it to TIO and have not had anything but problems since.  I had gotten a 'broken bundle' and now am getting 200gb allowance instead of the bundle I had signed up for, the unlimited nbn ...

Level 1: Cadet

In June I signed up and promptly received Smart Modem and NBN box. Ever since then I have had numerous phonecalls to Telstra and NBN regarding my new account. At first it began with order pending so I wait and wait started contacting them re: when it ...

Level 1: Cadet

hey allwe have a network termination device (ntd) attached to our wall, and a smart modem gen 2 for the fttp connection. unsure how to connect the two to get the internet to work? the modem has the blue mobile data light on and sometimes flicks to gr ...

Level 1: Cadet

Hi,So for the past month ive had an issue with my internet where the my ping would spike roughly every 10 seconds to 3000ms. I have tried Telstra support by trying to troubleshoot the issue myself and everything was "fine", Ive tried calling Telstra ...

Level 5: Eagle Eye

Have been told that my case manager, whom never responds to my emails in a a timely fashion that they will top up mobile data because they cannot get my order out of provisioning. However, Charlene Ortiz has not been able to attend to me.  Charlene O ...

Level 1: Cadet

Hi All, A technician was supposed to come out and activate my home velocity service but has failed to come twice. I was wondering if it's possible to be able to do the 15-minute job the technician promised myself as it is an administrative software-r ...

Level 2: Rookie

Hello, As the title suggests what methods are available to try and make gaming stable while soemone is streaming netflix? Im not talking about basic stuffsuch as eth cable and wwhatnot. When trying to play online games everything jitters every 5-7 se ...

Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

Level 1: Cadet

What is the latest version for the gen 2 arcadyan modem.

Level 1: Cadet

Hello, An NBN engineer was at my house recently and tested my line at 65Mbps. I asked Telstra if I  could buy the premium speed boost add-on but was told that they could not apply it because "some customers are not getting the speed they want". Has a ...

Level 2: Rookie

Can anyone shed a light on when velocity exchange upgrades are likely to be completed by? I've seen threads on here from last year suggesting they should have been completed by around this time but velocity support team seems to have no idea on when ...

Level 10: Junior Detective

We were connected to the NBN just over two months ago. For the first two months stats were stable (typical shown below)DSL Status
DSL Uptime
1 day 1 hour 23 minutes 13 seconds
DSL Type
DSL Mode
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line Rate
20 M ...

Level 10: Junior Detective

If I run the incoming line to my modem via a surge buster to potentially protect the modem against surges/lightning is it likely to cause issues?

Level 1: Cadet

On "Chat to Purchase" the NBN, did anyone get asked for personal information like:

• Number of Dependents
• Occupation
• Name and Contact Number of your current Employer
• Years and months with your current employer
• Years and months with your previous e ...

Level 2: Rookie

Seems that although the official cutoff date in thornleigh (via PH exchange) for NBN is Nov 9, Telstra has prematurely started replacing the technology.
After an agonising 2.5hrs with Telstra 24x7 Chat, I got no where with 3 different "technicians". N ...

Level 5: Eagle Eye

My SR 1-2202254630795 IS USELESS! Waited heaps of time, still no connection, was RUDE. 

Level 1: Cadet

The Telstra Smart Modem and Voice Extender I received in anticipation of the NBN being connected in my area, is nothing short of useless. Since connecting the kit and replacing the smart modem for my previous Telstra TG797n V3, my internet speed has ...

Level 1: Cadet

Have been trying to get a simple phone line and 25GB internet service for my mother in law. Her husband just died and she has had to move into a 'home'. The first call to Telstra took an hour and half, where I confirmed every detail and they still ma ...

Level 1: Cadet

Anyone else experience a semi-major outage around the end of August here in Liberty Grove 2138 and then subsequently not be able to ever reach 100 Mbps downloads ever again? I'm now capped at around 50Mbps down. 

Level 1: Cadet

I'm having terrible trouble getting SfB working properly over my home NBN connection. Sound quality on both ends is perfect and I can see video from the other side perfectly, however my video is always frozen or blank to the other side.  I've done al ...

Level 1: Cadet

Quite often when sending emails via Mozilla Thunderbird, I get an error message when the client tries to save a copy of my sent mail in the bigpond/sent folder.

Level 2: Rookie

Hi y’all... just noticed this coming up on internet traffic: tls-thor (7987) endpointTID AWS iot client subscriptions  what is this?  

Level 1: Cadet

Can someone explain what each of the firewall settings do ? I’ve noticed that if I’m on medium I’m unable to run a Speedtest from Google and my Google WiFi doesn’t work as the app thinks the device is offline. I also found the a VPN client I’m testin ...

Level 2: Rookie

Today I was notified my internet connection was down. My TV likes to keep me informed.I have a HFC connection and since being placed on the nbn this has happened a couple of times before.Today was different.The connection went down and up and down et ...

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