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Mustangs
Level 1: Cadet

After being a Telstra customer for about 45 years and paying all my bills I've just been asked a series of personal questions by someone on the other side of the world. All I want is to convert my home over to the NBN and continue with Telstra, but w ...

mrtwizzle1
Level 1: Cadet

Hi, are you putting NBN fibre cable along Mallokup road Capel.  We have signs near our home and are looking to get connected to fast internet. No one has been around to offer any Telstra services? We can't understand why Telstra has put these expensi ...

Notfanofdropout
Level 1: Cadet

I can almost tolerate slow speed internet on some days, but the total drop out in the middle of a project is too much to bare. What is the use of unlimited internet access when I can not use it or have access when needed. Yes, on some days it runs we ...

newbie-at-nbn
Level 1: Cadet

I want to port existing Telstra landline phone number to ISP to use as VOIP on NBN.
I am getting conflicting advice from Telstra and the ISP on how to proceed. ISP says I need to get Telstra to do EBD on phone number than they can than arrange for NBN ...

SS2019
Level 1: Cadet

It’s no day 3 and still no internet after a very stressful weekend of trying to explain to a very upset 6 year old brain cancer patient that Telstra would definitely fix the internet as soon as they could. The 48 hr mark was getting close so again I ...

SS2019
Level 1: Cadet

Hi, a little girl in our household has been diagnosed with brain cancer and she has recently arrived home from hospital which is rare these days. She loves watching her favourite tv programs on the internet to take her mind off of the pain and terrib ...

TheJMan
Level 3: Gumshoe

There are some non-minnow ISPs out there with very competitive prices including Static IP. Does telstra haggle?

empem
Level 1: Cadet

We recently got a new modem, and ever since we set it up our wifi hardly works. It won’t run our mobiles but has been working to connect the home computers.Today it has stopped working altogether and doesn’t even show up as an option when trying to c ...

Tarun1
Level 1: Cadet

I switched to Telstra for NBN, mainly to for better service and secondly for second IP, that is already in the plan and I have got the exact IP that is assigned in an email as well. However I am constantly getting different IP address, tried reboot s ...

Rapier888
Level 2: Rookie

Hi,I am having intermittent dropouts on my NBN connection which cause the modem to switch back and forth from Ethernet to Mobile network making the internet inaccessible.The dropout only lasts about a second but it is enough to trigger the modem to s ...

TheJMan
Level 3: Gumshoe

There are some non-minnow ISPs out there with very competitive prices including Static IP. Does telstra haggle?

JEwear
Level 1: Cadet

I've been waiting for my connection to be activated and we had passable (shocking but better than nothing) speed but now we don't even get 0.2mbps... There is been a network outage in my area which has meant the connection wasn't able to be activated ...

Tags
Level 3: Gumshoe

Hello folks,I've been really pleased to have a splitter operated extra phone but pride cometh ... the fall has arrived. Suddenly the FTTN NBN here at home now has frequent outages after more than 18 months reliable operation. The only change I know o ...

Jackisback
Level 3: Gumshoe

I have NBN which includes a land line. I do not use the land line for outgoing calls and the only incoming calls I have received over the last 6 months or more have been nuisance calls. Today I disconnected the phone from my modem. My question is thi ...

outwardspiral
Level 2: Rookie

Since switching from Telstra BigPond Cable to Telstra NBN (HFC Tier 100) two days ago, my upload speed to Dropbox has dropped to virtually zero.Is anyone else on HFC having a similar issue?

lmstearn
Level 5: Eagle Eye

Hi there!Have two W10 PCs which can be alternately connected to the single landline through a Telstra TG797n v3 Eco Gateway. The ADSL2 is the only comms. used by these two rigs. When disconnecting the modem from one device, it's usual to first disabl ...

Gavin96
Level 2: Rookie

I've been connected for about a month on the NBN via HFC using the Arris 8200 and the Arcadyan LH1000 as supplied by Telstra. ( firmware 0.08.06r )I was already plagued by WiFi drop out and ready to purchase a better modem, but now experienced a comp ...

Bananabender56
Level 1: Cadet

I’m currently connected to the NBN via a fixed wireless service, paying $70 per month for 250GB. I don’t and never have used 250GB in a month. Telstra has advised that starting next month I will be out on a new and exciting NBN plan that costs $75 pe ...

Paulaust
Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

mrtwizzle1
Level 1: Cadet

Hi, are you putting NBN fibre cable along Mallokup road Capel.  We have signs near our home and are looking to get connected to fast internet. No one has been around to offer any Telstra services? We can't understand why Telstra has put these expensi ...

Notfanofdropout
Level 1: Cadet

I can almost tolerate slow speed internet on some days, but the total drop out in the middle of a project is too much to bare. What is the use of unlimited internet access when I can not use it or have access when needed. Yes, on some days it runs we ...

newbie-at-nbn
Level 1: Cadet

I want to port existing Telstra landline phone number to ISP to use as VOIP on NBN.
I am getting conflicting advice from Telstra and the ISP on how to proceed. ISP says I need to get Telstra to do EBD on phone number than they can than arrange for NBN ...

nico_da
Level 1: Cadet

I found out that my ping went from 140ms to 230ms when playing dota2 and CS:GO in SEA (Singapore) servers. here is my traceroute result: C:\WINDOWS\system32>tracert 103.10.124.1Tracing route to sgp-2.valve.net [103.10.124.1]
over a maximum of 30 hops: ...

Ozmica1
Level 1: Cadet

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

JudgeJudy
Level 2: Rookie

Seems that although the official cutoff date in thornleigh (via PH exchange) for NBN is Nov 9, Telstra has prematurely started replacing the technology.
After an agonising 2.5hrs with Telstra 24x7 Chat, I got no where with 3 different "technicians". N ...

crazy123456
Level 5: Eagle Eye

My SR 1-2202254630795 IS USELESS! Waited heaps of time, still no connection, was RUDE. 

budgoi
Level 1: Cadet

The Telstra Smart Modem and Voice Extender I received in anticipation of the NBN being connected in my area, is nothing short of useless. Since connecting the kit and replacing the smart modem for my previous Telstra TG797n V3, my internet speed has ...

Lenny8
Level 1: Cadet

Have been trying to get a simple phone line and 25GB internet service for my mother in law. Her husband just died and she has had to move into a 'home'. The first call to Telstra took an hour and half, where I confirmed every detail and they still ma ...

z3019494
Level 1: Cadet

Anyone else experience a semi-major outage around the end of August here in Liberty Grove 2138 and then subsequently not be able to ever reach 100 Mbps downloads ever again? I'm now capped at around 50Mbps down. 

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