Broadband & nbn™

Home Broadband

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
ibace
Level 2: Rookie

I am really becoming disillusioned with Telstra NBN...here it is the middle of the day, and my speed is so pathetically slow that I cannot even login to speedtest.net to check my speed, and our Netflix service continues to fail...is this typical of t ...

Churchy1
Level 1: Cadet

Jay56
Level 2: Rookie

I've just purchased the Wifi booster disc. I have setup 2 disc in total. Internet speed works well around the house except on my laptop. I'm on NBN plan 100/40. Every device gets at least 50+ MB/s however my laptop is only getting 4mb/s. Am using the ...

Wazza17
Level 1: Cadet

ADSL has been very slow last 24 hours at Eatons Hill plus 4g mobile with Telstra has been dropping out for the last few months. Any ideas as am considering moving to Optus?

OJ3
Level 1: Cadet

I am at my wits end here. I have a complaint in with the TIO because of communication difficulties with Telstra, and have been assigned a case manager from Telstra…who is impossible to get a hold of. She is ‘unavailable’ and despite the recorded mess ...

hvddrift
Level 1: Cadet

There is a big disjunct between the Sales team and the Technical team. I signed up for a Cable Broadband connection and there has been nothing but lip service given to me. I understand that Telstra needs to cut costs and have OS service agents take c ...

ozpierre
Level 1: Cadet

HiI currently have Telstra cable which gives me 100mbps with unlimited data.If I migrate to NBN I get 40mbps (maybe) with unlimited data at 50% higher cost.I can't even find a 100mbps plan on the Telstra website!So I have some obvious questions:1. Wh ...

pearo
Level 1: Cadet

This is my last step before TIO. Just over a month ago, we had a storm which took out the cables services in the area. After 2 weeks of intermittent outages, I decided to make a call. A ticket was raised on 2/4/2019 to no avail. After several calls a ...

ozpierre
Level 1: Cadet

Hi all.I already have Telstra Cable to my home for high speed internet and Foxtel.They are now rolling out NBN in my area, so will the fibre cable be retained to provide maximum bandwidth? I also have a standard copper telephone service.Thanks

Frustratedalso
Level 1: Cadet

My IP address is located in WA and I live in Melbourne. Mega frustrating with catchup tv apps and Telstra tv which both provide wrong time zone availability. How do I get this changed?Telephone, chat etc support not helpful despite repeated attempts ...

ozpierre
Level 1: Cadet

Hi all.I already have Telstra Cable to my home for high speed internet and Foxtel.They are now rolling out NBN in my area, so will the fibre cable be retained to provide maximum bandwidth? I also have a standard copper telephone service.Thanks

Watcher7
Level 3: Gumshoe

I switched to Telstra broadband 3 weeks ago and receive a Telstra smart modem gen 2. The first week after it was set up the connection dropped out a couple of times and I had to restart the modem to regain connection - however I can’t be sure how oft ...

Gundo
Level 2: Rookie

Good morning, We have just been connected (successfully) to the NBN and no longer require the Telstra Netgear modem. Can it just be disposed of responsibly or does Telstra require it to be returned? Regards, David

WilliamDenny
Level 2: Rookie

I've been messaged that I've been connected to the Mobile Network on my Smart Modem and have looked up all the possible fixes and have reset the modem about 5 times now. I just don't understand how or why it's not switching back over to the Green Onl ...

abthomp
Level 8: Inspector

Is it a good idea to get our B2B alarm converted over to 4G prior to NBN actually becoming available?

Jake1998
Level 1: Cadet

Hi all. I have just moved into a new house, I am trying to figure out if this is a internet port?? Tried contacting Telstra but can't seem to get an answer as to what it is. Does this supply internet? If so, what type? If it isn't internet, what will ...

GrantCC
Level 1: Cadet

I have an account with Internode and am changing to Aussie BB for the NBN, but they tell me there is a 'complex' line issue which I believe to be our Fax Duet line, and cannot port my number until this is rectified/removed/disassociated. We had this ...

Draco
Level 2: Rookie

Have been generally running my IPTV box on my LG television without much issues using wifi from my home ADSL modem - Technicolor TG587n.v3. This week however unable to stream most of the channels with wifi, though able to stream using mobile hotspot. ...

Creanath
Level 2: Rookie

Hey guys, quick q. I'm getting nbn installed today, I already have Telstra cable currently running with a coaxial port in the room with the modem. Will they need to get under the house again or do they just program/enable nbn on the same line and con ...

Churchy1
Level 1: Cadet

Wazza17
Level 1: Cadet

ADSL has been very slow last 24 hours at Eatons Hill plus 4g mobile with Telstra has been dropping out for the last few months. Any ideas as am considering moving to Optus?

OJ3
Level 1: Cadet

I am at my wits end here. I have a complaint in with the TIO because of communication difficulties with Telstra, and have been assigned a case manager from Telstra…who is impossible to get a hold of. She is ‘unavailable’ and despite the recorded mess ...

lostpacket
Level 2: Rookie

Hi,On telstra NBN fibre, and have had a IPv6 prefix since the fibre was connected (approx 2 years). After the network updates today, its gone, and my router just times out requesting a prefix. Is it broken for everyone else as well? Thanks

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Our community experts

Home Broadband Bundle

$99 Entertainment Bundle. Unlimited Data and Entertainment.

Find out more