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Jules45
Level 1: Cadet

Every evening for the last 3 days cannot down load anything from Netflix, Foxtel etc

HFarid
Level 1: Cadet

Hi,I contacted Telstra Support but did not get anything more than layer 1 and lights checking. If anyone from NBN team is looking at this page, please review INC05043227. This does not seem to be a problem with any of the networking equipment at home ...

HFarid
Level 1: Cadet

Hi,I contacted Telstra Support but did not get anything more than layer 1 and lights checking. If anyone from NBN team is looking at this page, please review INC05043227. This does not seem to be a problem with any of the networking equipment at home ...

Colliedogg
Level 1: Cadet

Hi, am experiencing consistently slow D/L speeds (under 5 Mbps). We have: Speed Boost NBN Standard Plus Speed Boost - This should achieve 40-50 Mbps I think. Can someone advise what I should look at on MyGateway? DSL is showing as disconnected, Ether ...

Danceman
Level 3: Gumshoe

O.K., I know that Telstra no longer supports the T-Box but why is the USB connection now useless? I have had other set top boxes which could also play media files through the USB, that was also the case with the T-Box but now it is not even recognize ...

MikeCrosbie
Level 3: Gumshoe

Can anyone offer a solution ???I have been having constant dropouts of my home ADSL2+ connection for over 3 months now.  After many, many call to tech support they have finally recommended that I be connected via a new cable modem, which has been ord ...

BIC11
Level 1: Cadet

For over two weeks, my nbn internet has been slow and hard to use. The Telstra tv will not connect and we can’t use Netflix, bigpond movies etc. mobiles can only be used on data, if connected to wifi nothing loads.

Coco2005
Level 1: Cadet

21st we complained and still not working. Telstra said only 1 top up left and we have not used any because they don't work. Please fix asap.

anoyednbnuser
Level 1: Cadet

Telstra 24x7 Chat does not work on my desktop tried Firefox and Chrome cleared the cache on both browsers and restarted pc didn't make any difference at all!

anoyednbnuser
Level 1: Cadet

My nbn still restricted 60 hours after bill has been paid.Was supposed to be lifted within 2 hours. Have spoken to telstra customer support 3 times and spent around 2 hours on the phone with no answers just apologies that don't mean a thing!  A huge ...

Digby2
Level 2: Rookie

Recently installed Broadband Protect. In respect to the Anti Malware scanning can't seem to set up? Is it automatically happening?

Danceman
Level 3: Gumshoe

So the question is have Telstra effectively blocked Torrent downloads? Regardless of the legality or otherwise of this activity, if the answer is yes they better be prepared for a mass migration to other ISP's with the imminent presentation of the Os ...

Tqbfjotld
Level 3: Gumshoe

We have had two Gen 2 modems, neither of which have ever made use of the broadband internet from the NBN Connection Box. Both have only ever used the "mobile backup" mode. After a month no one from technical support seems to be able to fix this, so I ...

Misty-70
Level 1: Cadet

NBN

When do I change over to NBN. Will I be notify about this? RegardsPat Beggs

netdevil71
Level 1: Cadet

Is anyone else in Illawong NSW experiencing an outage of their services?

AT11
Level 1: Cadet

Our internet has been down in Kew for the last 2 days - is anyone else having this issue ? 

RexstarGO
Level 1: Cadet

My nbn speed used to be around 30-40 Mbps (for around 2 months) but lately I have been getting 5-8 Mbps which is less than half of what I was getting when I first got my nbn (around 4 months ago). Also, mostly during the day (but sometimes at night a ...

SurreyHillsVic
Level 1: Cadet

Have had no cable internet for 2 days now & no info as to what the problem is or how it will be fixed!! This is not service!!

cl0516
Level 2: Rookie

I've tried to login to change the modem password….'admin' & 'password' don't work. I get 'Wrong login information'Thanks

chloe29hunt
Level 1: Cadet

I have been without internet for 7 days now, and the Telstra outage tracker keeps saying it should be restored by 7pm the current day but once it gets to 7pm it changes to TBC. I have called Telstra and they keep telling me it will be fixed each day ...

Jules45
Level 1: Cadet

Every evening for the last 3 days cannot down load anything from Netflix, Foxtel etc

HFarid
Level 1: Cadet

Hi,I contacted Telstra Support but did not get anything more than layer 1 and lights checking. If anyone from NBN team is looking at this page, please review INC05043227. This does not seem to be a problem with any of the networking equipment at home ...

HFarid
Level 1: Cadet

Hi,I contacted Telstra Support but did not get anything more than layer 1 and lights checking. If anyone from NBN team is looking at this page, please review INC05043227. This does not seem to be a problem with any of the networking equipment at home ...

Danceman
Level 3: Gumshoe

O.K., I know that Telstra no longer supports the T-Box but why is the USB connection now useless? I have had other set top boxes which could also play media files through the USB, that was also the case with the T-Box but now it is not even recognize ...

anoyednbnuser
Level 1: Cadet

Telstra 24x7 Chat does not work on my desktop tried Firefox and Chrome cleared the cache on both browsers and restarted pc didn't make any difference at all!

MuhTelstra
Level 1: Cadet

Hello, I have cable internet through Telstra (not nbn) which we have had for a very long time over a decade at least, and it has generally performed excellently over that time period. Lately for the past few months we have been getting dropouts quite ...

id10t
Level 1: Cadet

I am a new customer who singed up earlier this week. On Wednesday i started experiencing very poor connection speed - like 0.02mbps down I contacted the Customer Support team who logged the call and advised a L2 technician will contact me.  So earlie ...

mazz4
Level 1: Cadet

i had 2 technicians come out, new modem sent but still getting wifi disconnection on multiple devices, green lights on modem are all on. wifi just drops out then re connects after few minutes. any idea why??

mazz4
Level 1: Cadet

i had 2 technicians come out, new modem sent but still getting wifi disconnection on multiple devices, green lights on modem are all on. wifi just drops out then re connects after few minutes. any idea why?

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

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