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Franky4
Level 1: Cadet

Internet is constantly dropping out. There is always outages in my area, especially in the last 6 months.
After asking for help they take me through the same old steps. (and yes, my modem is on thanks for nothing.)
I feel like not paying another bill u ...

Peedoff13
Level 1: Cadet

No internet continually!! Small business slowly going broke!! Ring up and they ask is my modem on??? Yes it’s on! Try to tell them it’s a line fault, that’s another team they will call you! Last time in November this took 2 weeks to rectify and here ...

chloe29hunt
Level 1: Cadet

I have been without internet for 7 days now, and the Telstra outage tracker keeps saying it should be restored by 7pm the current day but once it gets to 7pm it changes to TBC. I have called Telstra and they keep telling me it will be fixed each day ...

DG1961
Level 1: Cadet

I recently received a call from Telstra technician confirming date to install NBN. It was the first we had heard so naturally had not made arrangements to be home. I am not even sure we are ready to be hooked up. All the instructions refer to virtual ...

DollyP
Level 1: Cadet

Hi,My internet connection is extremely slow (0.6 upload). My internet credentials keep defaulting back to an unknown persons details after I change them back to mine. My internet is ADSL.

Paws1
Level 1: Cadet

I have lodged a complaint and was told a case manager would call with 24 to 48 hours. When I didn't receive a call as promised, I called Telstra again. I was told that my case had been assigned to an agent and that they would call that evening. No ca ...

vanderz
Level 2: Rookie

Anyone know what is happening at Pymble? We have had no cable internet or Tesltra Foxtel for over a week. I check the outages website every day and after five days of repeated “will be resolved by 7pm tonight” it now says “to be confirmed”, citing a ...

cl0516
Level 2: Rookie

I've tried to login to change the modem password….'admin' & 'password' don't work. I get 'Wrong login information'Thanks

Ehwright
Level 1: Cadet

We have had an NBN connection for 18 months or so. When it was first installed we had many problems with the strength of signal getting to the house, with many dropouts. We had technicians come multiple times and the issue was eventually resolved. Re ...

chloe29hunt
Level 1: Cadet

I have been without internet for 7 days now, and the Telstra outage tracker keeps saying it should be restored by 7pm the current day but once it gets to 7pm it changes to TBC. I have called Telstra and they keep telling me it will be fixed each day ...

cl0516
Level 2: Rookie

I've tried to login to change the modem password….'admin' & 'password' don't work. I get 'Wrong login information'Thanks

LordPaul
Level 2: Rookie

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

wlowe
Level 3: Gumshoe

My cable internet access has been down since Saturday 2nd Feb 2019 (10 days so far). I have called the faults line many times, logged a complaint, restarted my modem etc but still not working. The outage web site and help desk can only tell me my ser ...

RexstarGO
Level 1: Cadet

My nbn speed used to be around 30-40 Mbps (for around 2 months) but lately I have been getting 5-8 Mbps which is less than half of what I was getting when I first got my nbn (around 4 months ago). Also, mostly during the day (but sometimes at night a ...

FelixOskar
Level 1: Cadet

My Fixed Wireless Broadbank had been down for 4 days now. Not going into the poor communication from tech assist, blaming NBN then twice cancelling the NBN tech with problem persisting and being told to be patient. I'm supposed to have 4G backup howe ...

Watcher7
Level 3: Gumshoe

I switched to Telstra broadband 3 weeks ago and receive a Telstra smart modem gen 2. The first week after it was set up the connection dropped out a couple of times and I had to restart the modem to regain connection - however I can’t be sure how oft ...

MJ123
Level 2: Rookie

We've had an outrage since mid day Friday. No communication of the cause and every deadline for resolution has passed with no improvement. Would love to know what's going on and when this will be fixed.

pegs19
Level 1: Cadet

NBN

I have attached my new telstra Gen 2 modem . I had a message from telstra saying that the NBN would be connected today between 7am and 2pm. How will I know if it’s up and running here in my home ?

NevP
Level 1: Cadet

NBN

how can I get my wiring from the street to my new home, I’ve tried to organise an install to no avail, I was told to ring next month. As I’ve seen many problems getting them there to do that before we move, I’m worried we won’t have a service.

Franky4
Level 1: Cadet

Internet is constantly dropping out. There is always outages in my area, especially in the last 6 months.
After asking for help they take me through the same old steps. (and yes, my modem is on thanks for nothing.)
I feel like not paying another bill u ...

FTTC_User
Level 1: Cadet

I am posting this to help others with similar issues when switching to nbn. I experienced the following issues after switching to nbn FTTC. Both issues are now resolved.1. My houses copper connection was initially connected on the wrong DPU port. In ...

rouwada1
Level 1: Cadet

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Totallypeedoff
Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <service.interruption@telstra.com>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

Scouse1
Level 1: Cadet

My Bigpond Mobile Wi-Fi 4G no longer connects to the internet (Wi-Fi works OK within our apartment).  See below. Alternative Wi-Fi network working fine - hence able to send this message!

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