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NAM3
Level 1: Cadet

NBN

When an appointment is made for the NBN technician to attend, is that for external connection or do they need access to the premises?

Cazzop
Level 1: Cadet

Hi the Telstra Customer Service emails notifying planned outages for the NBN could be improved if they actually told you which NBN service they relate to. I have 2 services at different addresses and its always a waste of time trying to work out if t ...

LeeTV
Level 1: Cadet

Parental Control has stopped working on FAST5355-A as of today (Sunday) for no apparent reason. I have read other posts on here with the same problem from a year or so ago and there were no real fixes for it. I rebooted modem and same result. Someone ...

runnaln
Level 1: Cadet

Our ADSL (1) internet has been off since Saturday morning, it was off Last Friday to Sunday last week, and Telstra is saying it may go on until of end of May, with no explanation, anyone got any idea what is going on, We were touted to have NBN via H ...

Tia50
Level 1: Cadet

Hi, I switched to the nbn 3 weeks ago in baldivis and have only been able to connect to the internet for 2 hours. My issue has been logged with the nbn & faults team, but still no joy? I call every day & been told 24-48 hrs? That was 2 weeks ago!! Ca ...

mark59
Level 2: Rookie

I have experienced massive spikes in my internet use . 20x & 10x above my average.i do nothing different , i live alone and monitor all updates carefully . i have checked all programs for their use and nothinng seem to be different . yet no - one can ...

Fedupalso
Level 1: Cadet

I wonder when the NBN system will work properly. Everything was fine using cable (telstra), now having moved to NBN, frequent dropouts, no internet connection. Using two wifi boxes, Telstra router and Ubiquity AP.  Both drop out frequently and come b ...

D4n
Level 2: Rookie

Can anyone answer why Telstra is blocking 4chan and liveleak when the NZ terrorist video was shared on Facebook? This is **bleep**ing stupid, Telstra ban websites that had nothing to do with it. I don't pay top dollar so Telstra can make (incorrect) ...

hal9000
Level 1: Cadet

I'm having drop outs on our lan.  I'm using the  NBN with the Sagemcom router. They only last 2--30 seconds but are happening a couple of times a day. In the device info statistics I found the followingLAN Layer 1 : eth2: Received --> Errors '0' : Dr ...

Rabbeh
Level 1: Cadet

Hi, in the last month or so i have spend over 20 hrs on the phone with tech support and level 2 techs etc. I have turned off interleaving before many times and its never been so hard.  The last Tech ran line tests for 2 days and all it did was drop m ...

GavT
Level 2: Rookie

Mobile data light on nbn box is red we have no internet here. It has been really slow since I moved here.

user26
Level 1: Cadet

I am having trouble with my ADSL connection, and I have called tech support. They instructed me to directly plug my phone or modem into the wall, presumably to test the filter but I can't because the socket on the wall is different. (It slides in sid ...

ion_dj
Level 1: Cadet

Where on the telstra website can i find information on the free HFC speed boost. 24X7 team dont know anything about it

GSimos
Level 2: Rookie

I was previously on a $99 bundle and was getting speeds around 50Mbs on cable (not NBN)I changed to a $90 bundle together with speed boost,  and still the speed is always around 50Mbs in quiet times, a little less in peak times. Previously when on th ...

maatsby
Level 3: Gumshoe

I am reposting this issue because the original thread has been archived (https://crowdsupport.telstra.com.au/t5/Home-Broadband/Sign-in-to-wifi-network/m-p/802860)

We have Telstra Cable with supplied modem and router. We are constantly being asked to " ...

abthomp
Level 9: Captain

Does the Gen 2 have both 2.4 and 5GHz wifi bands?If so how do I select the one I want to connect to?

angryangus
Level 2: Rookie

Why does the Unlimited Internet Plan + speed boost have a nominal download figure of 100 Mbps but the upload is only 5 Mbps, or is there an increase in the upload speed too?

Suziemon
Level 1: Cadet

Hi I received my new modem recently and connected it which I believe locks me in to nbn when it comes to my area.
I thought the new modem would fix our poor speeds and would incorporate the 4g network to do this. I now think it must only come into pla ...

boob1
Level 2: Rookie

Why is it that the Telstra speed test consistently records download speeds 20-30 mps higher than other speed tests? Who do you believe? I am on cable.

abthomp
Level 9: Captain

Is it a good idea to get our B2B alarm converted over to 4G prior to NBN actually becoming available?

Cazzop
Level 1: Cadet

Hi the Telstra Customer Service emails notifying planned outages for the NBN could be improved if they actually told you which NBN service they relate to. I have 2 services at different addresses and its always a waste of time trying to work out if t ...

demetr
Level 1: Cadet

To whom this may concern: I am at absolute whits end attempting to have a simple phone line installed in the property I own. The property is part of a divided lot. I applied for Phone services through various providers, all of which kept telling me t ...

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Totallypeedoff
Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <service.interruption@telstra.com>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

Scouse1
Level 1: Cadet

My Bigpond Mobile Wi-Fi 4G no longer connects to the internet (Wi-Fi works OK within our apartment).  See below. Alternative Wi-Fi network working fine - hence able to send this message!

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