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Level 1: Cadet

 Require to monitor LH1000 total data Rx/Tx.The diagnostics > network statistics page provides data information.Have not been able to find the meaning for all the interface acronyms therefore do not know the interface purpose; the exception is eth0 t ...

Level 1: Cadet

Looks like there's a network issue right now for Telstra broadband customers.  For example, I cannot connect to $ wget
--2019-07-23 15:18:37--
Resolving ( 38.108.6 ...

Level 3: Gumshoe

Hi everyone,
Up until 4 days ago my new NBN 50/20 connection was working perfectly. Now I’ve noticed my upload speed has dropped to 5mbps consistently like it has been throttled. I noticed this issue while trying to upload files to a server at my work ...

Level 1: Cadet

I am curious as to why my broadband order was cancelled. Last week I  received a smart modem and all worked fine. The next day it stopped working. I called that number on the order tracking page who could not help - said it was being provisioned but ...

Level 1: Cadet

Just wondering if other people have problems with moving house and getter Testra to move all the services in my package..Issue is contacted Telstra moving home and requested to get my services moved to my new address which is an older house built in ...

Level 3: Gumshoe

Can Telstra not provision CVC properly?  One my neighbours on another ISP pulls ~95 mbps during peak times whilst I can only get ~50mbps during peak times compared to ~90mbps during the day. I ask Telstra support about the issue and support consultan ...

Level 1: Cadet

New NBN connection live, when i do a speed check its all good and connection speed is great both up and down, but when i am connecting to a lot of sites connection doesnt occur and error comes up saying cant establish a secure connection. But for oth ...

Level 1: Cadet

So has anyone else been given an Arcadyn modem from Telstra only to find out every time there is an update and your modem stops working that you find out off the overseas technical department that the S/N and MAC address on file does not match the mo ...

Level 1: Cadet


to anyone any problems form telstra ring the The Telecommunications Industry Ombudsman 1800 062 058 it will cost telstra a fee

Level 1: Cadet

I placed on order for internet connection and i was given an order (1-2121460121001) number to track. After a week, that order was cancelled for no reason. I called up Telstra and they raised a fresh order (1-2129216769669) which is in progress since ...

Level 1: Cadet


I’ve apparently been connected to NBN. I’ve plugged in the Telstra Smart Modem that was sent to be. When I look at the modem website it says I’m still on ADSL and the download speed is 2Mbps. I’m waiting to hear from Telstra but figured I’d run this ...

Level 3: Gumshoe

I have been trying for a few weeks to get to the bottom of my NBN speed issues.
I have signed up too and have been billed for Standard Evening Speed plus (25mps)
I am constantly getting 15mps if I am lucky.
I have been in touch with the technical supp ...

Level 1: Cadet

I signed up for NBN FTTN now available in our town, and we got a home phone included in the offer. We got our LH1000 modem and told to hook it up so we can use the 4g backup while we wait for the NBN service to be connected (this friday). My problem ...

Level 2: Rookie

OK, so for the last few months my peak hour speeds drop to unusable speeds. I then go through the whole process with telstra support to see if they can help but all they ever ask is to turn off the modem and turn back on. Technicians have been to the ...

Level 1: Cadet

I am using Telstra Gateway Max TG799vac. When looking at Traffic Monitor graphs, the vertical axis legend is "MB" or "KB". The horizontal axis is time. As the graph rises to a peak and then falls to zero, the data usage must be a rate (eg MB/s) or mu ...

Level 1: Cadet

I'd like to know if connecting my Smart Modem 2 + Telstra-branded HFC modem is going to trigger an automatic migration to NBN? The smart modem packaging suggests it will. I don't want to trigger the migration yet, but want to use the modem 4G backup ...

Level 9: Captain

Just noticed we've apparently been switched over to NBN from ADSL.How do these stats look?Anything to be concerned about? Any suggestions?  DSL StatusUp
DSL Uptime
35 minutes 33 seconds
DSL Type
DSL Mode
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line ...

Level 2: Rookie

Can anyone help me set up Parental Controls? Specifically for time restrictions on different devices.  On Telstra Gateway Modem (NBN) it's about 6 - 8 months old.  I tried to set up restrictions on My Account > Telstra Broadband Protect > add ons.  I ...

Level 1: Cadet

Where can I change my adsl line profile?Telstra is constantly setting me on a high-margin profile while the standard line profile is working fine and is 1Mb/s faster! Trying to reduce line errors by worsening the speed even more?I am on real 6Mbit/s ...

Level 4: Private Eye

Is this noise margin considered low for FTTN? 

Level 1: Cadet

Hello, Whenever I try to connect to a server in Asia, my traffic goes from: Melbourne --> Sydney --> US-West --> Japan --> Singapore. This results in a very large amount of ping (330+) to a server which should give me around 90-100ms. I am clueless a ...

Level 1: Cadet

Can some one help me with the port forward for my NBN. I tried it with two different modem, the Telstra f@st and D-Link ac3200, both didn't work. I also set up a static IP for the machine which didn't help either. I heard that it might have something ...

Level 1: Cadet

Hi,I've a problem. Our company, Trevi Group (Italy), is the owner of Trevi Australia and we are trying to migrate the site of Trevi Australia ( to an other server. The site was purchased from netregistry ( ...

Level 1: Cadet

To whom this may concern: I am at absolute whits end attempting to have a simple phone line installed in the property I own. The property is part of a divided lot. I applied for Phone services through various providers, all of which kept telling me t ...

Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

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