Broadband & nbn™

Home Broadband

Showing results for 
Search instead for 
Did you mean: 
Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 2: Rookie

Hello, This might be a long post as i'll explain the whole issue.  For about two years now we've constant internet problems, generally being - complete disconnects and or slow periods. The issue is sporadic, we can have good internet for a week then ...

Level 1: Cadet

Why do I have to unplug this cable 5-6 times a day to reconnect to my cable broadband service.

Level 1: Cadet

Recently my F@st 5355 died and I replaced it with another Telstra NBN modem whose model number is DJA0230 (followed by) GW: DSLCBA230TEV1.  All works nicely EXCEPT that I had a large number of phone numbers stored on the old modem and cannot see a wa ...

Level 2: Rookie

I started up a Live Chat today to ask about the possibility of any new phone plan deals coming out before Christmas as mine with Telstra is about to run out. After a quick reply I was happy and got my answer. Then the agent wanted to check on my othe ...

Level 1: Cadet

Hi,The last 24 hours internet has been going on and off constantly.Checked and turned/reset modem/gateway many times, no result.Checked outage in area no definite re[ply.All lights come on for gateway, internet working , 30 minutes later approx., all ...

Level 2: Rookie

Hi everyone, Based in Melbourne. Recently ive tried to stream some gaming to friends in both Steam and Discord  but the lag is terrible. It just doesnt work. To trouble shoot ive turned off the firewall and still no luck. I did however run through th ...

Level 2: Rookie

I had to reset my laptop. It stopped working. Now I can't connect to the internet. WIFI is on. Can someone help me out?

Level 2: Rookie

I have installed two IP cameras at the front of my house having one pointing at the front door (camera A) and the other pointing at the driveway (camera B). Both cameras connect to the router via wifi connection and each runs their own power cable to ...

Level 1: Cadet

Hi, I have a Sony Bravia smart tv and an older Toshiba laptop. 
Since NBN has been connected I haven’t been able to get the internet on either. Both say connected with no problems but receive no internet connection at all.. I am at a loss as to what t ...

Level 1: Cadet


Why do's our home internet drop out for hours up to a dozen times a day, it's virtually unusable

Level 2: Rookie

So we got NBN a few months ago, had issues with dodo and switched to telstra. it's been working fine until yesterday afternoon when i came home and my ps4 was no longer connected to wifi. i've been trying to get it working, doing all the "Tricks" to ...

Level 2: Rookie

I suddenly have parental control blocking website access (twitch, facebook); nil changes initiated by me. Is anyone else having these issues; and can you please advise a solution.THANKYOU

Level 2: Rookie

Hello our internet is down for 6 d is there a Reason why this is

Level 1: Cadet

I'm getting calls from a private number with a computer voice saying nbn co is going to cut me of because of suspicions activity  Than tells me to press 1 wtf!

Level 2: Rookie

telstra have advised 'we've moved you to one of our current plans' From 17 November 2019, your new plan name is the Unlimited Internet Plan and the minimum monthly cost of your new plan will be $90. Will I get a higher speed with the new plan. I'm cu ...

Level 1: Cadet

Hi if I cancel all my products with Telstra can I still keep my email address?

Level 3: Gumshoe

Hello folks,I've been really pleased to have a splitter operated extra phone but pride cometh ... the fall has arrived. Suddenly the FTTN NBN here at home now has frequent outages after more than 18 months reliable operation. The only change I know o ...

Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

Level 2: Rookie

Hi, I'm having trouble seeing via No entries found. Tried making changes at registrar so new changes would be picked up and they are by other dns, but not qld primary. Over 24hrs has passed between some of the test c ...

Level 2: Rookie

Hi all...I am finding that now I've moved to NBN I have way more dropouts than with ADSLIs there a report that can be generated from my account or hardware to show me what the connection status has been over a period of time or is there a small piece ...

Level 1: Cadet

Why do I have to unplug this cable 5-6 times a day to reconnect to my cable broadband service.

Level 1: Cadet

Hi. I'm playing FIFA 20 on xbox one x but the latency is really awful.however, the latency in game of online game is always in 5 full signals.When using uotrace.exe,the ping to Sydney server is about 17ms to 23ms.But when testing networking in XBOX s ...

Level 1: Cadet

Which major American carriers does Telstra peer with to allow faster routing for both internet and Publicly Switched phone calls?

Level 1: Cadet

Hi All, My Telstra FAST5355-A is getting supplied a IPv6 prefix, and is allocating internal devices with addresses, but I am unable to contact any external IPv6 hosts. Is this something known, or just something strange that has occurred with my route ...

Level 1: Cadet

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

Level 2: Rookie

Seems that although the official cutoff date in thornleigh (via PH exchange) for NBN is Nov 9, Telstra has prematurely started replacing the technology.
After an agonising 2.5hrs with Telstra 24x7 Chat, I got no where with 3 different "technicians". N ...

Level 5: Eagle Eye

My SR 1-2202254630795 IS USELESS! Waited heaps of time, still no connection, was RUDE. 

Level 1: Cadet

The Telstra Smart Modem and Voice Extender I received in anticipation of the NBN being connected in my area, is nothing short of useless. Since connecting the kit and replacing the smart modem for my previous Telstra TG797n V3, my internet speed has ...

Level 1: Cadet

Have been trying to get a simple phone line and 25GB internet service for my mother in law. Her husband just died and she has had to move into a 'home'. The first call to Telstra took an hour and half, where I confirmed every detail and they still ma ...

Level 1: Cadet

Anyone else experience a semi-major outage around the end of August here in Liberty Grove 2138 and then subsequently not be able to ever reach 100 Mbps downloads ever again? I'm now capped at around 50Mbps down. 

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now