CrowdSupport®
Broadband & nbn™

Home Broadband

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
steve_finlay
Level 3: Gumshoe

I have a Telstra Gen 2 modem connected to a Linksys Velop mesh router system.Last night when the NBN went offline the Telstra modem switched over to mobile mode.While in this mode the Velop system went offline but a wifi device connected to the Telst ...

Legosolar
Level 1: Cadet

I have FTTN so copper line to my house.A storm on Tuesday night appears to have fried my modem. The wifi works but all the ethernet ports and the NBN port connection are dead. I put in a new modem and connected it up (Fritzbox - lots of good logging) ...

AK_47
Level 1: Cadet

I've received my Telstra Smart Modem and have connected it, as per Telstra advice but now I can't connect to Foxtel and my Netflix drops!!!!

Tamu1
Level 1: Cadet

 Hello, if anyone could help me that will be much appreciated.I have a Cat 5e connection at my unit with the end connection in kitchen.CAt 5e end connection I have cable internet and a smart modem, which I have connected at living room throughSmart m ...

HoFam
Level 1: Cadet

I’m using Telstra Large Bundle, on cable, for Internet. Can my TV scan and find TV channels in Sydney? (My TV antenna is damaged.)  How?

PUBGSEA
Level 1: Cadet

Hi there, I am a PUBG gamer, I started to use Telstra ADSL just 1 week ago for my new house. When I play Oceania which is Australia server it is really good. Also when I play on SEA server it only around 110 to 120 ping which is still playable for me ...

Zhangwy
Level 1: Cadet

Past few days, my NBN box is getting bad signals, Coneection Light is flashing blue and red, DSL light is flashing, LAN light is off. The modem then ran on Mobile backup mode, now the NBN box light is all solid blue except LAN light, my Modem doesn't ...

idontknowhy
Level 1: Cadet

I have not had ADSL connected since the 18-12-2019 it is now the 19-02-2020 . Telstra blame it on a network outage ( network card or something) In the area and continuously change the finish line as to when the repairs will be made . I don’t think th ...

leenooks
Level 1: Cadet

Hi, how can I break up my /56 IPv6 into smaller /64 subnets for use with downstream equipment? IE:I have the smart modem connected to NBN (over HFC) - it gets a /56.The wifi and ethernet ports are on the first /64 of that /56.I want to route another ...

Dimizaha
Level 1: Cadet

I am in the middle of getting my address registered with NBNCo. Telstra is assisting me with the process.I just received a text from Telstra as follows:"Hi, from Telstra! Please send the proof of document, utility bill and letter box of the current a ...

AX3
Level 1: Cadet

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

KRask
Level 2: Rookie

Hi, I had NBN installed a few months ago and all my apps were working fine, but a change occured in the new year and now I can't connect my Sonos or my Daikin Airbase (A/c remote controller) anymore.  They are lost. No matter what I try, neither can ...

Nimrod
Level 1: Cadet

I have just subscribed to Telstra Velocity, but in setting up my account Telstra has misspelt my user name. This led to a failure to connect. Now that the misspelling has been discovered, the Telstra solution is that I change my user name to the miss ...

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

RubyRugg
Level 1: Cadet

If I change my ISP can I still keep my bigpond email address, we will still retain our two Telstra Mobile accounts

AYT
Level 1: Cadet

Hi,I've just got my Telstra NBN (HFC) connected on Monday (03/02/2020) with a Smart Modem Gen 2 (Arcadyan LH1000) and I've already experienced 5 dropouts in the past 3 days, please see below:February 5, 2020, 02:47 AM AEDT, 6 mins February 5, 2020, 0 ...

cborn
Level 2: Rookie

I just received an email from Telstra which started off with:Your Telstra Smart Modem has been connected to Telstra's mobile network for 8 daysHi,We've contacted you over the last week because your Telstra Smart Modem is still connected to Telstra's ...

Markph01
Level 1: Cadet

i run several speed tests direct from ethernet connected Telstra modem and on average only get 2.5 m/bit download speed, Telstra says speed for ADSL2+ should be up to 20m/bit. this is way off the mark. Telstra speed diagnostic test says this is ok fo ...

ceilz
Level 2: Rookie

How can I get telstra to fix the issue I have with my landline/ nbn order being stuck in provisioning this was requested to be tranferred to Optus 5th January. I have contacted Telstra several times and a webform was supposed to be submitted. Optus a ...

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

Legosolar
Level 1: Cadet

I have FTTN so copper line to my house.A storm on Tuesday night appears to have fried my modem. The wifi works but all the ethernet ports and the NBN port connection are dead. I put in a new modem and connected it up (Fritzbox - lots of good logging) ...

PUBGSEA
Level 1: Cadet

Hi there, I am a PUBG gamer, I started to use Telstra ADSL just 1 week ago for my new house. When I play Oceania which is Australia server it is really good. Also when I play on SEA server it only around 110 to 120 ping which is still playable for me ...

idontknowhy
Level 1: Cadet

I have not had ADSL connected since the 18-12-2019 it is now the 19-02-2020 . Telstra blame it on a network outage ( network card or something) In the area and continuously change the finish line as to when the repairs will be made . I don’t think th ...

PV5
Level 1: Cadet

Our Telstra internet and Foxtel service has not been working for 13 consecutive days.The customer service from Telstra has been diabolical. 
Still no resolution despite numerous calls and hours spent speaking to overseas call centres.Technicians have ...

Alande
Level 1: Cadet

Hi, I am very happy with my customer service experience today however I can't leave a rating for the team member, can this option be accessed using my order ID?

Funkymunkees
Level 1: Cadet

I use the Home Dashboard to control my home NBN/Broadband. I’ve just noticed that the Parental Control is not blocking porn sites on the high, medium or low setting after an incident with our son. It used to work really well, not sure how long it’s b ...

Brownie__
Level 1: Cadet

Can anyone give me some advice and direction? November 2019Moved into new apartment. No NBN.Signed up with an ADSL plan with a free smart modem. Never intended to use a phone but the package included a phone line. Modem arrived. Plugged it in. WIFI W ...

pkloops
Level 3: Gumshoe

Hi, I am still experiencing 4G drop out issues in my area ( Croydon South, Vic 3136 )please see attached photos...How do I get this resolved ? Kind Regards Paul

maxigesic
Level 1: Cadet

My internet is coming in at less than 1mbps, Telstra says there has been network issues since 10/02/2020.  I then mentioned it has been happening for 2 weeks now, not 2 days, so they come back with an unplanned cable damage since 30/01/2020. I wonder ...

ToFu5354
Level 1: Cadet

My nbn service has been down the nbn device only flashing and it's not connected. How I can fix it?

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit