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jackmeat
Level 2: Rookie

I installed a wifi repeater/extender as an AP on the home network. All seems fine but no matter what happens, the device gets a great signal but "no internet access" The device (cheapie from amazon) has few options, but I tried changing the dhcp serv ...

AndreH
Level 1: Cadet

I notified Telstra several weeks about my house move which took place beginning of last week.They had no problem disconnection my old NBN connection at the old house, but I am still waiting for 1 week now to get the NBN connection established at the ...

JoonDa
Level 2: Rookie

We are currently panicking at home because Telstra has scheduled a service between 7am to 3pm on the 28th of May.. which is the GAMSAT online exams day.. Is there a way to verify that how long it will really take the scheduled outage.. and is there a ...

mathuranatha
Level 2: Rookie

every time i ring them a bot tells me they cannot answer phone calls and to do a text chat - but I dont own a mobile phone - so is telstra now un-contactable for me ?

Blayne23
Level 1: Cadet

Our NBN connection has been disconnected for two weeks. It was previously running without issue for over a year. We had a Gen 1 Gateway modem that suddenly switched over to 4G backup mode 2 weeks ago during scheduled NBN maintenance in the area (coin ...

Haggis67
Level 1: Cadet

When I try to click on the Controls button in the Home Dashboard app I get the attached error. I need to switch on parental controls so I need this fixed asap. Refer to the attached photo. .

Pauln1983
Level 3: Gumshoe

Hi all, is anyone in Brisbane having issues with velocity speed? We’re on unlimited 100Mbps plan and currently can’t get over 240Kbps. Uploads are exceeding 5Mbps. I’ve checked all other devices and restarted modem etc. seems to be a network issue.

dougpw01
Level 2: Rookie

Over the last few months we have had crews in the neighborhood digging up trenches etc , I assume for the oncoming NBN.This has coincided with days or weeks long outages.All at time when we are working from home ( we have three at home workers and a ...

Hopinging
Level 2: Rookie

NBN

Our landline and adsl cut out 2 days ago, we had an old modem which I changed over to the telstra smart modem. The landline is still not working, however the new modem connected to the telstra mobile network. There do not seem to be outages in the ar ...

jackwu
Level 1: Cadet

 Hi team,Around two weeks ago I downloaded Telstra Home Dashboard app and installed it on my phone. It was working fine but for the last two to three days it is not working at all. Not blocking adult sites or the ones in the block list. I have uninst ...

Handouts
Level 2: Rookie

I am having some problems with the setup of the DSL-3900 have gone through the setup wizard entered the Telstra login details still no connection? Anyone able to guide me through the setup of this modem? I have pretty much just followed these instuct ...

janet-glenorie
Level 1: Cadet

Hi all,  On ASDL connection, no NBN. Download speed is 8Mbs but upload speed is only 0.6 Mbs,Due to the very close upload, we cant use video conference tools Is there any way to  balance the speed, 5Mbs down and 3Mbs upload. then allow for better gen ...

theonlinemick
Level 3: Gumshoe

For the last three weeks I have been experiencing frequent drop outs - this is what is happening and this is what I have already done.

What is happening:
1. Green light for several minutes, Then Orange light. Sometimes goes Red then Blue then Green. 
2. ...

banksiaboy
Level 3: Gumshoe

I connected my Technicolor DJA0231 Telstra modem and cable adapter to my coax a bit over a week ago. I received a text from Telstra saying I would be transferred to the NBN in a few days. How do I tell when I am connected to the HFC NBN? Cheers...

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

PMJBeedle
Level 4: Private Eye

Unable to lodge a query/request a refund online

shanesaw
Level 1: Cadet

Hi I am the landlord for a property. I have an inquiry about broadband connection. The property I own has an internet connection to the tenants. The address has been divided in two with the rear of the property having lane way access. The rear sectio ...

Tony1944
Level 2: Rookie

I have a Telstra broadband cable connection and it gives me a 5G connection and download speeds in excess of 100mbs. If I get NBN broadband I will have to pay an extra $30 for a lesserspeed. Will Telstra still support the current connection?Also will ...

lmcmahon
Level 2: Rookie

My daughter is about to move and she would have to pay for a 'new build' connection fee of $300. Is it feasible to use a 'mini portable modem' instead? She needs internet for her TV and also to do Zoom classes and upload and download dance videos, Th ...

AndreH
Level 1: Cadet

I notified Telstra several weeks about my house move which took place beginning of last week.They had no problem disconnection my old NBN connection at the old house, but I am still waiting for 1 week now to get the NBN connection established at the ...

jackwu
Level 1: Cadet

 Hi team,Around two weeks ago I downloaded Telstra Home Dashboard app and installed it on my phone. It was working fine but for the last two to three days it is not working at all. Not blocking adult sites or the ones in the block list. I have uninst ...

Frankmondo
Level 1: Cadet

I have received notification that I have an order to change to NBN on the 5th of June but I want to delay that.  I also notice my plan has already been changed from unlimited (previous package) to 200 GB.  This needs to be put back until I am ready f ...

Dancon
Level 1: Cadet

I have been trying to postpone an NBN connection due to take place on Friday May 29. When I called I was directed to use the app's chat help. They told me to contact NBN co. NBN co said they weren't able to help, just tell the message service I want ...

ALAINAUSSI
Level 1: Cadet

GOOD MORNINGI have just received the smart modem Gen2( on friday). I am a new customer. When I leave the original credential in the PPoE settings(newdsluser@...) I have IPV4 connected but IPv6 disconnected.unfortunately I cannot connect internet.If I ...

ghastlythith
Level 1: Cadet

The +61 439 125 109 number is no good.  Because I don't have a Telstra number it says due to Covid19 they are too stretched and can't take my call and I get cut off. Surely as a telecommunications company they are one of the best suited to managing a ...

Parent1
Level 1: Cadet

Guys, The parental control on the router-modem is not working on Sundays.I am using the latest modem from Belong.  I found people saying something similar here:https://crowdsupport.telstra.com.au/t5/Home-Broadband/Parental-Control-has-stopped-working ...

james98
Level 1: Cadet

Is there any timeframe on new NBN installations no longer being paused. Is this location specific? This is the prompt that comes up when trying to place order through Telstra app. Struggling through slow speed and have been eagerly awaiting NBN avail ...

JossHon10
Level 1: Cadet

I keep getting blocked from my wifi with the attached screen. It happened last year and drove me mad. Interferes with iPad, smartphone and Netflix! Can anyone help resolve it in plain language please?  

Poppy2599
Level 3: Gumshoe

NBN

i was writing assignment when a message popped up saying I was connected to Telstra Air. So I checked and no Internet. I followed all of the trouble shooting guides and it still is not working. The modem has a solid red light for the Internet. Any he ...

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