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jermags
Level 2: Rookie

Hi,I'd initiated a Telstra home move which included disconnecting my old address and connecting to my new address. My old address was disconnected promptly. But the connection to my new address is showing in progress for the last 3 weeks. I do realiz ...

useless_telco
Level 1: Cadet

Is anyone having problems trying to re-schedule their NBN appointment? The internet portal won't allow me to re-schedule (as it either cannot load the appointment details, or says that it cannot be changed over the internet). Meanwhile, I try and cal ...

chauh
Level 1: Cadet

I have been with Telstra Cable for months now and since the 31/03/20 my wifi speed has been slowed to 0.1kbps in the morning and then around 12am the speed is up to 10kbps. The speed in the morning is so slow that I cannot even open google homepage. ...

nksyd
Level 1: Cadet

I have been experiencing terrible internet speed and I waited 1 hour to get on a call with the customer support. She took all the details and said something around doing testing and then said that she will have to escalate this to NBN and that there ...

yodles681
Level 1: Cadet

I requested a new NBN connection on the 24th of March, and have had no communications since about where it at other than the initial Order Confirmation Email. I've tried calling, but because of covid-19, the call centre isn't accepting calls about ex ...

Ozkar
Level 1: Cadet

I have recently received a Nbn connction box, but I am still hooked up to my cable internet modem, what do I need to do ?  

DragonAu
Level 1: Cadet

My area is switching to NBN services only, I placed the order to switch to NBN and received my nbn and tesltra smart modem and done the self installation but the light on the modem will not turn green for FTTN Connect and continues to run on mobile c ...

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

Contactingtelst
Level 1: Cadet

Before COVID-19 hit I realised Telstra had been continuing to bill me after I disconnected my service with them last July. They owe me a refund of $553!  I was managing this with one of their telephone consultants, but now I cannot get onto them at a ...

Bruce9999
Level 1: Cadet

I am a Telstra customer for more than a year. Last 2 weeks my NBN internet suddenly disconnected at my apartment.I've tried to contact Telstra so many times but the result still not resolved yet.At the time I should use Telstra backup mode but the sp ...

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

BlueMountains84
Level 1: Cadet

I recently moved house to an address that I'm told can get NBN via FTTC. I thought this works through your existing phone lines so I selected self-install and received the NBN Connection Device a week later.  I plugged this in to the one phone socket ...

Hem_syd
Level 1: Cadet

Hello Expert, I need help to fix my newly NBN connection which migrated from ADSL today. Telstra Technician came and installed the NCD modem and connect with Telstra modem. As soon as he saw green and Blue lights he left the place saying his job done ...

Doug4907
Level 3: Gumshoe

Our wan was interrupted 2pm yesterday. We listened to music on 133933 for 7 hours before being cut off. Via my phone we later found that there was an unplanned outage, and expect to be restored by 18:30 tonight. We receive a notice on my Telstra phon ...

Jsal1
Level 1: Cadet

Hi, I have a Standard Plus Speed - NBN HFC Technology Type connection but am only receiving 9 or 10 Mbps download speeds making it difficult to conference. I have checked the modem and it is still running on cable (not mobile backup). Any thoughts on ...

jaredwg
Level 1: Cadet

I have an unlimited Telstra cable plan. The bills have been paid and are up to date. Everything appears to be working as usual but after running multiple speed tests last night and this morning I am consistently only getting 5mbps download speeds.
Giv ...

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

jet78
Level 1: Cadet

Hey contributors, I need to move house and want to cancel the existing telstra service. Given the fact that no call will be taken unless emergency these days how I can do that? I searched everywhere in manage account and there is no option to cancel ...

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

useless_telco
Level 1: Cadet

Is anyone having problems trying to re-schedule their NBN appointment? The internet portal won't allow me to re-schedule (as it either cannot load the appointment details, or says that it cannot be changed over the internet). Meanwhile, I try and cal ...

chauh
Level 1: Cadet

I have been with Telstra Cable for months now and since the 31/03/20 my wifi speed has been slowed to 0.1kbps in the morning and then around 12am the speed is up to 10kbps. The speed in the morning is so slow that I cannot even open google homepage. ...

nksyd
Level 1: Cadet

I have been experiencing terrible internet speed and I waited 1 hour to get on a call with the customer support. She took all the details and said something around doing testing and then said that she will have to escalate this to NBN and that there ...

yodles681
Level 1: Cadet

I requested a new NBN connection on the 24th of March, and have had no communications since about where it at other than the initial Order Confirmation Email. I've tried calling, but because of covid-19, the call centre isn't accepting calls about ex ...

Ozkar
Level 1: Cadet

I have recently received a Nbn connction box, but I am still hooked up to my cable internet modem, what do I need to do ?  

Bruce9999
Level 1: Cadet

I am a Telstra customer for more than a year. Last 2 weeks my NBN internet suddenly disconnected at my apartment.I've tried to contact Telstra so many times but the result still not resolved yet.At the time I should use Telstra backup mode but the sp ...

uglyduckling
Level 1: Cadet

Visa for Telstra wont let me pay my usual amount of $90.  They have added $15 for a late fee due to the bushfires which was suppose to be taken off. Can't contact them. Help, don't want another late fee.

Gordon808
Level 1: Cadet

When will my upgrade from 500GB to PREMIUM will be effective? Any clues on this matter?I've seen the timings vary quite a bit...Many thanks in advance, 

andrewm69
Level 2: Rookie

HiWe will be ready to move into our new home in May 2020. I spoke to NBN and they tell me that there is existing equipment at the property, which is not possible due to it being demolished back in August 2019. NBN advised that I need to reach out to ...

Sarahpac
Level 1: Cadet

Due to covid19, i cannot get through to Telstra and I want to reduce my month to month plan from the 90 to 75 or whatever it is because I dont use alot of GB. How do u do this without calling?

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