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Chukka
Level 1: Cadet

Hi, do you know if Telstra are offering complimentary increase of broadband speed? I'm currently on NBN 45mbps which is generally enough however with 3 high school kids learning over the internet and my wife and I working from home, those speeds aren ...

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Rabs84
Level 1: Cadet

I have recently recieved my new NBN connection box and modem just as the covid19 virus started to shut everything down. The connection box is not connecting to the NBN and i have tried everything that i can think of to get it working. My only option ...

zhuenxxx
Level 1: Cadet

I've tried to restart my wifi, tv and factory rest but they didn't work. My password was correct but I couldn't even connect to the wifi, the wifi icon will continue to circulate for a while and then failed to connect. My tv can connect to a mobile h ...

AX3
Level 2: Rookie

Hello All, Does anyone know whether there is an email address I could use to reschedule the appointment urgently as I can not go through 1800 834 273 or 132200 number - I got a straight answer of "Call centre is down due to COVID-19". I also rang loc ...

lampoon
Level 1: Cadet

Hi there. I have tried to track my NBN connection order using my order reference number, however whenever I do this the tracker notes this is invalid. I have tried the online chat and it to does not allow me to track due to the order reference number ...

abpatterson
Level 1: Cadet

Hi: I need some help. I just have NBN installed few days ago. I have static IP active in my account. I need static IP because i have CCTV at home.However i noticed that the IP address changes every day so i can't log into my CCTV camera whenever the ...

Kez-za
Level 1: Cadet

Ok, this has been happening for about a month now. How do you expect to me to pay for something i have for 3 minutes. Have done reboots, only connects for maybe 3 minutes then its gone. Will not reconnect, i have rebooted both computer and nbn. Isn't ...

kinch
Level 1: Cadet

No cable bb and ftel 4 days Lindfield NSW

PL2020
Level 1: Cadet

I’ve had cable broadband with Telstra in the Kelvin Grove, Brisbane area for at least a year. Previous speeds  were between50 to 100 MBPS. Since 1 April 2020, my internet speed has dropped to 5 MBPS download and less than one Mbps upload, 19 pings .I ...

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

swen57
Level 2: Rookie

telstra refuses to even acknowledge my calls

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

BlueMountains84
Level 2: Rookie

I recently moved house to an address that I'm told can get NBN via FTTC. I thought this works through your existing phone lines so I selected self-install and received the NBN Connection Device a week later.  I plugged this in to the one phone socket ...

Hem_syd
Level 1: Cadet

Hello Expert, I need help to fix my newly NBN connection which migrated from ADSL today. Telstra Technician came and installed the NCD modem and connect with Telstra modem. As soon as he saw green and Blue lights he left the place saying his job done ...

Doug4907
Level 3: Gumshoe

Our wan was interrupted 2pm yesterday. We listened to music on 133933 for 7 hours before being cut off. Via my phone we later found that there was an unplanned outage, and expect to be restored by 18:30 tonight. We receive a notice on my Telstra phon ...

Jsal1
Level 1: Cadet

Hi, I have a Standard Plus Speed - NBN HFC Technology Type connection but am only receiving 9 or 10 Mbps download speeds making it difficult to conference. I have checked the modem and it is still running on cable (not mobile backup). Any thoughts on ...

jaredwg
Level 1: Cadet

I have an unlimited Telstra cable plan. The bills have been paid and are up to date. Everything appears to be working as usual but after running multiple speed tests last night and this morning I am consistently only getting 5mbps download speeds.
Giv ...

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

Chukka
Level 1: Cadet

Hi, do you know if Telstra are offering complimentary increase of broadband speed? I'm currently on NBN 45mbps which is generally enough however with 3 high school kids learning over the internet and my wife and I working from home, those speeds aren ...

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Rabs84
Level 1: Cadet

I have recently recieved my new NBN connection box and modem just as the covid19 virus started to shut everything down. The connection box is not connecting to the NBN and i have tried everything that i can think of to get it working. My only option ...

AX3
Level 2: Rookie

Hello All, Does anyone know whether there is an email address I could use to reschedule the appointment urgently as I can not go through 1800 834 273 or 132200 number - I got a straight answer of "Call centre is down due to COVID-19". I also rang loc ...

lampoon
Level 1: Cadet

Hi there. I have tried to track my NBN connection order using my order reference number, however whenever I do this the tracker notes this is invalid. I have tried the online chat and it to does not allow me to track due to the order reference number ...

Kez-za
Level 1: Cadet

Ok, this has been happening for about a month now. How do you expect to me to pay for something i have for 3 minutes. Have done reboots, only connects for maybe 3 minutes then its gone. Will not reconnect, i have rebooted both computer and nbn. Isn't ...

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Caroline1167
Level 1: Cadet

Seems we need a tech person to come and lool at our line connection. How do we arrange that? Our modem only lights up blue not green.

puddle
Level 2: Rookie

As the title says , net has been down since Tuesday , its now Saturday and every attempt to get it sorted and ended with we'll call you which they have not ,and after a hour on hold today I hung up . first I was told it was planned maintenance  then ...

DDS79
Level 1: Cadet

I have had no internet for 4 days, on hold for 4 hrs trying to get assistance. This is worse than bad!!

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