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customer_x
Level 1: Cadet

Hi Team,
Can someone who is not a call centre operator or a virtual assistance contact me.
I appreciate the Covid-19 pandemic is limiting your support, but my issues with Telstra started well before Australia changed with this pandemic. Yesterday I rec ...

RyanL
Level 2: Rookie

How long is too long to wait on hold for technical support to answer the phone. I totally get that there is impacts at the moment with COVID-19. I work in a contact centre myself, I get it. But I'm nearing 3 and a half hours to speak to someone about ...

felicitysielaff
Level 1: Cadet

Need internet

Jacqui14
Level 1: Cadet

I’ve been on hold for over 2 hours! Are Telstra actually open? The automated message at the start said wait time of over 20 minutes?

Demi3
Level 1: Cadet

Anyone know how to initiate or speak to someone about moving my internet? I’m an essential service and need this done ASAP 

prateek1802
Level 1: Cadet

I need to disconnect my Telstra NBN. Been trying to connect with the customer care but am not able to. Would be great if someone could point me in the right direction. Thanks

Ballina_Bob
Level 1: Cadet

Hi,I am trying to have my Telstra Order for connection to the NBN FTTC completed.The Telstra Order Tracker is not allowing me to reschedule when the NBN Co tech can visit.Telstra is un-contactable by phone, email or online chat.How are we to contact ...

AllanMills
Level 1: Cadet

Hi Team,I have been on hold for 2 hrs so far this week trying to close an account as I moved house and needed 2 services concurrently. I have called - emailed the a store and been on hold endlessly. Please help as I am paying for a service at a house ...

Jeanniac
Level 1: Cadet

Hi, is there a way to configure at what point the Telstra SIM inside my Modem takes over? currently my internet speeds are going from .5mbs to 111mbs in a space of minutes and has been doing so for over 24 hours - at what point does the SIM kick in t ...

abstraction
Level 1: Cadet

Without any notice the bill has gone up. If there's an explanation on the bill, I certainly can't find it. (Due to Covid19 restrictions, Telstra not available in any form to discuss this or explain. Everything on the site goes round in circles.)  By ...

felicitysielaff
Level 1: Cadet

Need internet

CWE
Level 1: Cadet

Hi - I am a telstra customer with home phone, mobiles, foxtel and wish to get telstra nbn. However, I don't have any need for a home phone now as we operate exclusively from our mobiles. Three questions:(a) can we deactivate our home phone as we have ...

Kirstin1
Level 1: Cadet

I have all the physical items I need to start with NBN but I am hesitant to turn it on. If something goes wrong is Telstra able to assist? I certainly can't get through to anyone via phone or online chat today. Should I stay with my old (existing) se ...

swen57
Level 2: Rookie

telstra refuses to even acknowledge my calls

Micree
Level 2: Rookie

5 technicians and it still drops out I saw In the pit it's 20yr old cable it is not being FIXED but my Bill is still there why can't they fix it 

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

zhuenxxx
Level 1: Cadet

I've tried to restart my wifi, tv and factory rest but they didn't work. My password was correct but I couldn't even connect to the wifi, the wifi icon will continue to circulate for a while and then failed to connect. My tv can connect to a mobile h ...

Chukka
Level 1: Cadet

Hi, do you know if Telstra are offering complimentary increase of broadband speed? I'm currently on NBN 45mbps which is generally enough however with 3 high school kids learning over the internet and my wife and I working from home, those speeds aren ...

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

NoBoosterman
Level 2: Rookie

Anyone know why my Telstra Boosters stopped working ? Modem works, even have had Telstra send me a new modem, but the Boosters no longer seem to be able to connect to modem or provide internet options around house ? Plugged in just not working ?

Jacqui14
Level 1: Cadet

I’ve been on hold for over 2 hours! Are Telstra actually open? The automated message at the start said wait time of over 20 minutes?

prateek1802
Level 1: Cadet

I need to disconnect my Telstra NBN. Been trying to connect with the customer care but am not able to. Would be great if someone could point me in the right direction. Thanks

AllanMills
Level 1: Cadet

Hi Team,I have been on hold for 2 hrs so far this week trying to close an account as I moved house and needed 2 services concurrently. I have called - emailed the a store and been on hold endlessly. Please help as I am paying for a service at a house ...

TEJ17
Level 1: Cadet

I received a sms notice of an outage for 3 hrs on 5th April - did not happen On 6th April I had no internet connection but after some fiddling got the modem to blue light standby status (5Mbps) - Tried 24x7 chat, self diagnostics, phone in all withou ...

KJM79
Level 1: Cadet

Hi everyone,I have just moved house and moved my Telstra ADSL broadband with me. I just got an email yesterday to say that we are connected. I have set up the modem and am able to get internet fine but that's because it's utilising the mobile backup. ...

mirodo
Level 1: Cadet
LisaHy
Level 1: Cadet

I’ve recently moved and had to ‘order’ my internet move online. They made a time for the technician to come but I had to reschedule due to work. The email said I can’t reschedule online and have to call. When I call the automated system tells me to s ...

Soutee
Level 1: Cadet

We have the Telstra Smart Modem Gen 2 box but have not long had NBN in the area. I swapped boxes a couple of days ago (to the Gen 2) and now our internet is terrible. I realised our plan was for older broadband so put through a request to change to a ...

JD661
Level 1: Cadet

Hi, After going on for days with the useless staff on the telsra app thought id try here to get something done. I am getting 2000ms + when using ethernet from the nbn directly. I had major latency issues so telstra sent a new router even though the l ...

Waldoprecious
Level 1: Cadet

I have an order starting with a DA which I can’t track. I can’t get through to the call centre. Any ideas ? It’s for a adsl internet service.

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