CrowdSupport®
Broadband & nbn™

Home Broadband

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
SallyJo
Level 1: Cadet

Mobile mode signal light off and mobile signal red on gen 2 Telstra smart modem. Won’t connect to iphone

Becs75
Level 1: Cadet

Hi, I've just received a new Smart Modem Gen 2 and the mobile signal light is flicking from orange to red, but the modem doesn't automatically switch to backup mode? The connected wifi devices just lose connection. Isn't the modem meant to switch to ...

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

Funkymunkees
Level 1: Cadet

I use the Home Dashboard to control my home NBN/Broadband. I’ve just noticed that the Parental Control is not blocking porn sites on the high, medium or low setting after an incident with our son. It used to work really well, not sure how long it’s b ...

SpringHillBris
Level 1: Cadet

I received the hardware from Telstra a couple of weeks ago for the NBN network and have followed the instructions for self installation. Yes, I have followed the instructions, had others check what I have done, gone online to Telstra website and look ...

Hells82
Level 1: Cadet

Hi there I am unfortunately still on ADSL and I to get a better wifi connection around the house we bought a 5355 Gateway that should work on ADSL. 

Now everything I tried to set up on PPP settings as my username doesn’t seem to be working is there an ...

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Anthonny
Level 1: Cadet

I first requested a move order from my previous place to my new place on Feb 28. The order was set to be completed by March 7.  That day came and went. After about 15 phone calls to Telstra, over a period of two weeks, the issue was found to be a mis ...

Jamesun
Level 1: Cadet

From yesterday my internet is getting unstable!!! Last second is connected and next second become disconnected! It’s unbelievable! We paid most expensive fee in the world and get the worst internet! 

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

swen57
Level 2: Rookie

telstra refuses to even acknowledge my calls

Ballina_Bob
Level 2: Rookie

Hi,I am trying to have my Telstra Order for connection to the NBN FTTC completed.The Telstra Order Tracker is not allowing me to reschedule when the NBN Co tech can visit.Telstra is un-contactable by phone, email or online chat.How are we to contact ...

Chukka
Level 2: Rookie

Hi, do you know if Telstra are offering complimentary increase of broadband speed? I'm currently on NBN 45mbps which is generally enough however with 3 high school kids learning over the internet and my wife and I working from home, those speeds aren ...

jet78
Level 1: Cadet

Hey contributors, I need to move house and want to cancel the existing telstra service. Given the fact that no call will be taken unless emergency these days how I can do that? I searched everywhere in manage account and there is no option to cancel ...

felicitysielaff
Level 1: Cadet
CWE
Level 1: Cadet

Hi - I am a telstra customer with home phone, mobiles, foxtel and wish to get telstra nbn. However, I don't have any need for a home phone now as we operate exclusively from our mobiles. Three questions:(a) can we deactivate our home phone as we have ...

Kirstin1
Level 1: Cadet

I have all the physical items I need to start with NBN but I am hesitant to turn it on. If something goes wrong is Telstra able to assist? I certainly can't get through to anyone via phone or online chat today. Should I stay with my old (existing) se ...

Micree
Level 2: Rookie

5 technicians and it still drops out I saw In the pit it's 20yr old cable it is not being FIXED but my Bill is still there why can't they fix it 

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

SpringHillBris
Level 1: Cadet

I received the hardware from Telstra a couple of weeks ago for the NBN network and have followed the instructions for self installation. Yes, I have followed the instructions, had others check what I have done, gone online to Telstra website and look ...

Hells82
Level 1: Cadet

Hi there I am unfortunately still on ADSL and I to get a better wifi connection around the house we bought a 5355 Gateway that should work on ADSL. 

Now everything I tried to set up on PPP settings as my username doesn’t seem to be working is there an ...

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Anthonny
Level 1: Cadet

I first requested a move order from my previous place to my new place on Feb 28. The order was set to be completed by March 7.  That day came and went. After about 15 phone calls to Telstra, over a period of two weeks, the issue was found to be a mis ...

Jamesun
Level 1: Cadet

From yesterday my internet is getting unstable!!! Last second is connected and next second become disconnected! It’s unbelievable! We paid most expensive fee in the world and get the worst internet! 

Jean2807
Level 1: Cadet

Please help! I just got this Smart Modem gen 2 earlier, I connected the DSL to the splitter and the modem The front light is BLUE, Phone is GREEN, Mobile Signal is YELLOW, Mobile Mode is GREEN, WAN/DSL NO LIGHT, Online is GREEN I tried restarting for ...

JZhou123
Level 1: Cadet

Hi all, I arranged for my cable service to be switched over to NBN, under the advice from Telstra, as they suggested that they would cut off cable in my suburb. I put the order through a month ago and I am still yet to receive the modem for NBN. I am ...

ChrisPalmer
Level 1: Cadet

We just today had a technician out who fixed an issue at the exchange after 2 months of no internet. For a few hours the internet was great. Now every few minutes the modem cycles between orange and blue lights on the front, occasionally showing gree ...

BlueMountains84
Level 2: Rookie

Would I be right in assuming that at the moment NBN technicians are missing a significant amount of installation appointments? Was told by Telstra I would have my NBN activated today (just being connected into the DPU in the pit as I've already got t ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit