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Rabbeh
Level 1: Cadet

Hi, in the last month or so i have spend over 20 hrs on the phone with tech support and level 2 techs etc. I have turned off interleaving before many times and its never been so hard.  The last Tech ran line tests for 2 days and all it did was drop m ...

NBNSCAM
Level 2: Rookie

I have been a Telstra cable client for over 20 years, (Being one of the very early adopters), and have mostly been happy with the speed of the service until recently.A few months ago, our service started getting dropouts and disruptions and I soon di ...

barry6797
Level 1: Cadet

I have a Telstra home bundle and a mobile service. Can I keep my email address (@bigpond.net.au) If I cancel my home bundle and change my NBN provider. Keeping the mobile service with Telstra

millview25
Level 1: Cadet

We got a Gen 2 Arcadyan modem a few months ago, after having a Gen 1 Technicolor modem. The new Gen 2 with the backup SIM did not allow us to connect Mirabella and Wiz smart lights, even after disabling 5 ghz. These lights only pair on 2.4 ghz. After ...

Cazzop
Level 1: Cadet

Hi the Telstra Customer Service emails notifying planned outages for the NBN could be improved if they actually told you which NBN service they relate to. I have 2 services at different addresses and its always a waste of time trying to work out if t ...

runnaln
Level 1: Cadet

Our ADSL (1) internet has been off since Saturday morning, it was off Last Friday to Sunday last week, and Telstra is saying it may go on until of end of May, with no explanation, anyone got any idea what is going on, We were touted to have NBN via H ...

zero1310
Level 1: Cadet

Have been getting outbound packet loss to discord for over a month now, regardless of the server location i use, usually to fix it i will have to reconnect anywhere from 10-20 times, have had my ping spiking in online games unless i use a VPN, here i ...

Angus94
Level 2: Rookie

for some reason i cant log into the 5G connection on my NBN service, i could when i first signed up (was getting over 50MB/s) but i notice now i cant connect to it......only have the 2.4 GHz connection downloading now at 2.6MB/s

zero1310
Level 1: Cadet

  

barr
Level 1: Cadet

HiReceive an email this morning re an outage next week.Email stated "If you don’t have a Smart Modem, simply call 133 933 and we’ll check if your service is eligible for a free Smart Modem or mobile data pack to keep you connected"When I rang the num ...

runnaln
Level 1: Cadet

Our ADSL (1) internet has been off since Saturday morning, it was off Last Friday to Sunday last week, and Telstra is saying it may go on until of end of May, with no explanation, anyone got any idea what is going on, We were touted to have NBN via H ...

lostpacket
Level 2: Rookie

Hi,On telstra NBN fibre, and have had a IPv6 prefix since the fibre was connected (approx 2 years). After the network updates today, its gone, and my router just times out requesting a prefix. Is it broken for everyone else as well? Thanks

WilliamDenny
Level 2: Rookie

I've been messaged that I've been connected to the Mobile Network on my Smart Modem and have looked up all the possible fixes and have reset the modem about 5 times now. I just don't understand how or why it's not switching back over to the Green Onl ...

GavT
Level 2: Rookie

Mobile data light on nbn box is red we have no internet here. It has been really slow since I moved here.

user26
Level 1: Cadet

I am having trouble with my ADSL connection, and I have called tech support. They instructed me to directly plug my phone or modem into the wall, presumably to test the filter but I can't because the socket on the wall is different. (It slides in sid ...

ion_dj
Level 1: Cadet

Where on the telstra website can i find information on the free HFC speed boost. 24X7 team dont know anything about it

GSimos
Level 2: Rookie

I was previously on a $99 bundle and was getting speeds around 50Mbs on cable (not NBN)I changed to a $90 bundle together with speed boost,  and still the speed is always around 50Mbs in quiet times, a little less in peak times. Previously when on th ...

maatsby
Level 3: Gumshoe

I am reposting this issue because the original thread has been archived (https://crowdsupport.telstra.com.au/t5/Home-Broadband/Sign-in-to-wifi-network/m-p/802860)

We have Telstra Cable with supplied modem and router. We are constantly being asked to " ...

abthomp
Level 9: Captain

Does the Gen 2 have both 2.4 and 5GHz wifi bands?If so how do I select the one I want to connect to?

angryangus
Level 2: Rookie

Why does the Unlimited Internet Plan + speed boost have a nominal download figure of 100 Mbps but the upload is only 5 Mbps, or is there an increase in the upload speed too?

zero1310
Level 1: Cadet

  

demetr
Level 1: Cadet

To whom this may concern: I am at absolute whits end attempting to have a simple phone line installed in the property I own. The property is part of a divided lot. I applied for Phone services through various providers, all of which kept telling me t ...

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Totallypeedoff
Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <service.interruption@telstra.com>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

Scouse1
Level 1: Cadet

My Bigpond Mobile Wi-Fi 4G no longer connects to the internet (Wi-Fi works OK within our apartment).  See below. Alternative Wi-Fi network working fine - hence able to send this message!

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