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Danly16
Level 1: Cadet

Purchased Telstra TV 3, followed set up on TV screen, however after a no of tries, continually got this message " Sorry, this feature could not be loaded. Please restart your Telstra TV and try again"

Joshmur74
Level 1: Cadet

Hi all,I am moving house in a week to a house that has nbn FTTP already there. I ordered an internet  nbn plan from Telstra 4 days ago and apart from a confirmation Email with an order reference number I have heard nothing since. Is this normal ? The ...

katmeat
Level 1: Cadet

I had my HCF NBN installed last Thursday. It wasn't working when the technician left. He said another technician would come out. Now I have no idea when he will be back, and there is no chance of getting through on the phones at the moment.When I plu ...

ghazanfar
Level 1: Cadet

Hello, I received my modem and got connected to NBN a few days ago. Just yesterday I received a bill on the app saying I have to pay $99 for setting up fee but when I was buying the service online website said that was free. Any ideas what's going on ...

Dr_Steve
Level 1: Cadet

We placed an order for NBN (FTTN) several weeks ago. The order was then created on the 27th of February with an expected connection date of the 16th of March. Hardware (which we didn't need, and indicated as such) was delivered a few weeks ago. We re ...

Christine3206
Level 1: Cadet

Hi, We had an NBN techie come last week. He spent literally 30 seconds in the house before advising we need a sparky to fix our line. Apparently we have a flat line, with no power. This has been resolved now but when we have rung Telstra to rebook, h ...

GizzGizz
Level 1: Cadet

Been having issues since Thursday. My download speed is still the usual (in the 90s) however my upload speed is sitting between 2 and 5mbps. I'm unable to do any of my work from home as a result and I'm currently in quarantine and can't go into work ...

Zok
Level 1: Cadet

I submitted a new request for new Broadband access on the 24/03/2020 and a received reference number NA50746551.  When I try to follow up an ETA for the installation (my wife needs Broadband to be able to work from home) I'm asked for a 1-  order num ...

jermags
Level 1: Cadet

Hi,I'd initiated a Telstra home move which included disconnecting my old address and connecting to my new address. My old address was disconnected promptly. But the connection to my new address is showing in progress for the last 3 weeks. I do realiz ...

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

Senas
Level 1: Cadet

Greetings all,
Question. Does anyone have any idea what would be involved in asking Telstra to increase Upload speeds for my Broadband?
Any suggestions and such are welcome.

AndyHar
Level 2: Rookie

hey all,   I have been on the NBN for a couple of months now and the speed is fantastic! getting over 90mbps download which is great. the trouble I have noticed recently is the broadband keeps dropping out (just for a minute or 2) and them comes back ...

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

pokadot
Level 1: Cadet

As the title suggests, with our new Telstra smart modem gen 2 and NBN connection, we have been completely unable to connect to certain web services (discord, Snapchat etc.) this issue is present on both mobile and desktop, any help would be greatly a ...

DodgyDave
Level 1: Cadet

Received the self install kit, the NBN HTC box and Telstra Smart Modem Gen 2.  Nothing seems to hard, I thought, working in the IT industryPlugged in NBN box, 4 solid lights showingPlugged in Telstra Smart Modem Gen21st issue - The connection is usin ...

Mikha
Level 1: Cadet

My ADSL2+ line is 0.5 Mbps is when connected to the phone line. It's Gen 2 Smart Modem so when I remove the phone line plug from the wall, it converts to 4G and I get 5 Mbps. I understand there is a cap on data after which the 4G speed will be slowed ...

ft888
Level 2: Rookie

Had our Telstra Cable service migrated to NBN HFC mid Feb, and we've been having issues ever since. I tried calling 1800834273 for the Telstra NBN support but they don't work 24/7 and now I get put on indefinite hold due to the COVID19 issues in thei ...

Honkenstein
Level 1: Cadet

Hi, all.I have an existing Telstra Cable Unlimited plan.  I'd like to be able to access my plan's data via a mobile device such as the HTC 5G hub while I'm travelling within Australia.  I'm unable to get "human" assistance over chat to answer the que ...

Danly16
Level 1: Cadet

Purchased Telstra TV 3, followed set up on TV screen, however after a no of tries, continually got this message " Sorry, this feature could not be loaded. Please restart your Telstra TV and try again"

katmeat
Level 1: Cadet

I had my HCF NBN installed last Thursday. It wasn't working when the technician left. He said another technician would come out. Now I have no idea when he will be back, and there is no chance of getting through on the phones at the moment.When I plu ...

ghazanfar
Level 1: Cadet

Hello, I received my modem and got connected to NBN a few days ago. Just yesterday I received a bill on the app saying I have to pay $99 for setting up fee but when I was buying the service online website said that was free. Any ideas what's going on ...

Christine3206
Level 1: Cadet

Hi, We had an NBN techie come last week. He spent literally 30 seconds in the house before advising we need a sparky to fix our line. Apparently we have a flat line, with no power. This has been resolved now but when we have rung Telstra to rebook, h ...

jermags
Level 1: Cadet

Hi,I'd initiated a Telstra home move which included disconnecting my old address and connecting to my new address. My old address was disconnected promptly. But the connection to my new address is showing in progress for the last 3 weeks. I do realiz ...

gfk
Level 4: Private Eye

We're switching from BigPond HFC to Telstra NBN HFC.  The hardware's arrived, and Telstra agreed they'd schedule an appointment this week for visit by the NBN technician.  But - completely understandably of course - we've heard nothing from either Te ...

MDM3
Level 1: Cadet

I have no wifi or internet had a power serge over weekend and mobile went to Telstra4g now I don’t have my Telstra log in number  it’s gone and have no internet or wifi Apple generation 4 for my Netflix Stan and 10play on screen says no internet and ...

Renee1901
Level 1: Cadet

I'm working from home and worried about maintaining internet while I transition to the NBN.I have my NBN Co technician booked for 1 April and the Telstra technician that I'm paying to do the installation booked for 10 April.Please help - I'm worried ...

Moderator Luna23
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Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

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