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Caleb6
Level 1: Cadet

I have an internet coonnection that is connected to the NBN. I have a contract for the standard plus connection however I cannot acheive more than 15mbps. After speaking to the Telstra technician and Telstra complaints manager, they have found that I ...

earthspark
Level 1: Cadet

Hi,  Recently I recieved a new modem from telstra after a complaint made about the nbn service providing occasionally super slow speeds (0.6-4mb/s) when it usually comfortably sits at 37-40mb/s, 5-7ping, 10mb upload. I decided to install the new tesl ...

Ragetank
Level 1: Cadet

Hi all,Around 5 months ago NBN rolled HFC out in my area. It was great for a few months before I started experiencing internet drops. I contacted Telstra and they said it was a modem time sync issue (which was likely due to my old modem a gateway max ...

wazza4
Level 1: Cadet

Recently I have been scammed.  This has prompted me to look into VPN's, I discover, for a nominal amount I can protect my IP# by downloading a VPN (Very Private Network) where my IP# is not transmitted on any surfing of the internet, emails or mobile ...

RobWA
Level 3: Gumshoe

Unacceptable NBN HFC dropout since "installed" 15May.  ARRIS modem rebooted 130 times over 20days (6.5 times per day average), switched to LTE 58 times (~3 per day). Pic shows packet loss over last 6months.  Guess when NBN was connected.

Greydog
Level 1: Cadet

I am trying to help a friend out. They had NBN recently installed in their small business (restaurant) and this obviously came with a new phone service. The problem is the service was installed with a new phone number. Their business relies on incomi ...

wazza4
Level 1: Cadet
Tess_Tickle
Level 1: Cadet

I am wanting to filter YouTube and other social media sites for my children but when I enter in m.youtube.com and other variants (www.youtube.com, YouTube.be, s.ytimg.com, etc) of these sites it is still accessible. Generic company sites can be block ...

ozherb
Level 2: Rookie

Bendigo Internet Outages have been an ongoing issues since moving here 4yrs ago. It has become quite a joke in our house (and town) that you could probably get a better service in some obscure almost unknown town somewhere in the world. Not forgettin ...

aune
Level 1: Cadet

I purchased a Telstra internet & Telstra tv bundle on 14th October. The promotion was for a bonus 25’000 Telstra plus points for signing up. My balance is still 0 points. Is this normal? How long does it usually take for the points to appear on my ac ...

muk3
Level 2: Rookie

I suddenly have parental control blocking website access (twitch, facebook); nil changes initiated by me. Is anyone else having these issues; and can you please advise a solution.THANKYOU

Markmeehan
Level 2: Rookie

Hello our internet is down for 6 d is there a Reason why this is

Ray03
Level 1: Cadet

I'm getting calls from a private number with a computer voice saying nbn co is going to cut me of because of suspicions activity  Than tells me to press 1 wtf!

icu2icu2
Level 2: Rookie

telstra have advised 'we've moved you to one of our current plans' From 17 November 2019, your new plan name is the Unlimited Internet Plan and the minimum monthly cost of your new plan will be $90. Will I get a higher speed with the new plan. I'm cu ...

Charlie500
Level 1: Cadet

Hi if I cancel all my products with Telstra can I still keep my email address?

Tags
Level 3: Gumshoe

Hello folks,I've been really pleased to have a splitter operated extra phone but pride cometh ... the fall has arrived. Suddenly the FTTN NBN here at home now has frequent outages after more than 18 months reliable operation. The only change I know o ...

Paulaust
Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

turbon131
Level 2: Rookie

Hi, I'm having trouble seeing starimagestudios.com via 61.9.211.33. No entries found. Tried making changes at registrar so new changes would be picked up and they are by other dns, but not qld primary. Over 24hrs has passed between some of the test c ...

tccack
Level 2: Rookie

Hi all...I am finding that now I've moved to NBN I have way more dropouts than with ADSLIs there a report that can be generated from my account or hardware to show me what the connection status has been over a period of time or is there a small piece ...

newbie-at-nbn
Level 1: Cadet

I want to port existing Telstra landline phone number to ISP to use as VOIP on NBN.
I am getting conflicting advice from Telstra and the ISP on how to proceed. ISP says I need to get Telstra to do EBD on phone number than they can than arrange for NBN ...

earthspark
Level 1: Cadet

Hi,  Recently I recieved a new modem from telstra after a complaint made about the nbn service providing occasionally super slow speeds (0.6-4mb/s) when it usually comfortably sits at 37-40mb/s, 5-7ping, 10mb upload. I decided to install the new tesl ...

Tess_Tickle
Level 1: Cadet

I am wanting to filter YouTube and other social media sites for my children but when I enter in m.youtube.com and other variants (www.youtube.com, YouTube.be, s.ytimg.com, etc) of these sites it is still accessible. Generic company sites can be block ...

Nelitanpeter2
Level 1: Cadet

Why does Bigpond block incoming emails suddenly from companies I've  received emails from for over 12 years without any comment ?

brrr
Level 1: Cadet

continual dropouts safari can't connect to server, telstra say my computer and modem are good

Lancifer
Level 1: Cadet

Hi. I'm playing FIFA 20 on xbox one x but the latency is really awful.however, the latency in game of online game is always in 5 full signals.When using uotrace.exe,the ping to Sydney server is about 17ms to 23ms.But when testing networking in XBOX s ...

jaseT
Level 1: Cadet

Which major American carriers does Telstra peer with to allow faster routing for both internet and Publicly Switched phone calls?

Poseidon1
Level 1: Cadet

Hi All, My Telstra FAST5355-A is getting supplied a IPv6 prefix, and is allocating internal devices with addresses, but I am unable to contact any external IPv6 hosts. Is this something known, or just something strange that has occurred with my route ...

Ozmica1
Level 1: Cadet

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

JudgeJudy
Level 2: Rookie

Seems that although the official cutoff date in thornleigh (via PH exchange) for NBN is Nov 9, Telstra has prematurely started replacing the technology.
After an agonising 2.5hrs with Telstra 24x7 Chat, I got no where with 3 different "technicians". N ...

crazy123456
Level 5: Eagle Eye

My SR 1-2202254630795 IS USELESS! Waited heaps of time, still no connection, was RUDE. 

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