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Ken1074
Level 1: Cadet

My online button is magenta since Wednesday and internet service has been very substandard  how do so I fix this

HallyKool
Level 1: Cadet

We recently switched to NBN (we have the Telstra Smart Modem)  and it seems since then, our Netgear Nighthawk X4S (Model EX7500) no longer works properly.Is it something I'm doing, or are these incompatible?Thanks so much.

kaysea47
Level 1: Cadet

Have noticed my NBN connection has been on backup mode for several days, have restarted it several times, removed and reconnected plugs and reset it with no success. I've logged into the diagnostics at 19.168.0.1 and it tells me DSL is disconnected a ...

Grhh
Level 1: Cadet

Background Long time customerWife is Ex TelstraWant to stay with themSituationbought a townhouse 4 years ago pre NBNbody corp agreed we would pay telstra to upgrade comms as some residents needed high speed. Between the 7 homes we paid Telstra over $ ...

SpeedMeades
Level 2: Rookie

Hi All, FYI, on the phone with Telstra Support now but I've just seen a spike of 846GB usage just today, blowing my 200GB limit over 4x in half a day (it's only 1:30pm).There's definitely something wrong in Telstra's usage calculators as it's physica ...

lkm63
Level 1: Cadet

Internet constantly drops out. Could be 10 times a day could be 50 times a day. Trying to do my online shopping and it dropped out at least 30 times in the space of about an hour. It only drops out for less than a minute but it happens all the time. ...

dave61
Level 1: Cadet

thinking about reducing my 1000mb plan to 500mb as we are only using ave 400mb pm.but the speed also decreases. will this affect STAN or Netflick viewing if one is also on the net. Note it is just wife and myself at home these days with occasional vi ...

Amcm
Level 1: Cadet
49er
Level 3: Gumshoe

I have a G2 smart modem and Cable Adapter. Apparently NBN is connected. My landline phone is working, BUT, do I need to connect my home phone to the socket on the Modem?I am assuming 'yes' from what I have read. Another assumption is that if I connec ...

Bobby55
Level 1: Cadet

HiYesterday we had a very unusually high data usage day. We have 1000GB monthly plan on cable, and typically use between 200-300GB per month since we had the plan (for the last 2 years).Yesterday whilst most of the family was at work, we some how use ...

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

KayeG
Level 2: Rookie

Hi everyone - hope someone might have an answer for me as I seem to be getting the runaround from Telstra support. Have moved to a new suburb in the same town (Townsville) and find the internet connection very slow - same plan as original home, but n ...

cborn
Level 2: Rookie

After many almost trouble-free years of ADSL service from aaNet they decided to shut up shop due to their customers moving to NBN, which we can't get here, and so I decided to give Telstra a go again.Customer service assured me activation of my ADSL ...

IM12
Level 2: Rookie

The my modem.modem problem has just appeared on my Apple laptop.  Have tried previous solutions but nothing works and it is killing off access to some of my regular sites such as BOM.  Does anyone know what causes it and have a solution?

BJM50
Level 1: Cadet

I already have a Telstra modem, I’d like to sign on a casual nbn plan, but can’t see where ‘l have my own modem’ is an option at online sign up  Hence a $216 fee unnecessarily, which defeats the purpose of the current no join up & 1st month free prom ...

Ravgirl
Level 2: Rookie

Need someone to decipher the logs that I saw from Telstra, to me it appears someone is trying to gain remote access or its being synced !

trish47
Level 3: Gumshoe

I had the NBN connected 2 weeks ago. It worked for 5 minutes (literally!) after the technician left but since then I have been almost suicidal with the drop-outs and poor service from Telstra's Indian call centre. I have done everything suggested by ...

rickx
Level 1: Cadet

my current bill has 2 entries which I do not understand entry 1 shows a $2 credit for nbn slow speed monthly credit for Dec 15 - dec 20 which is the bill date. It also has anentry for nbn slow speed monthly credit for Dec21 2018 - Jan 20 for $10.it w ...

jsbrown724
Level 3: Gumshoe

Following on from a previous post (https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Increasing-dropouts-since-Firmware-Upgrade-18-1-c-0443-950-RA/td-p/844531) have had ongoing issues with drop outs and sync speeds. Connection is FTTN, approx 25 ...

mick001
Level 1: Cadet

nbn

hi i am sick of this nbn keeps dropping out 

Ken1074
Level 1: Cadet

My online button is magenta since Wednesday and internet service has been very substandard  how do so I fix this

lkm63
Level 1: Cadet

Internet constantly drops out. Could be 10 times a day could be 50 times a day. Trying to do my online shopping and it dropped out at least 30 times in the space of about an hour. It only drops out for less than a minute but it happens all the time. ...

Amcm
Level 1: Cadet
Middlecove
Level 1: Cadet

We have an outage in middle cove( since at least 6am) but Telstra app says no outage. Ran all the tests. No luck. Waited on hold for tech support for 1.5 hours before giving up.  Tried an hour later. Same and this time Telstra messages said extra lon ...

sighman
Level 1: Cadet

Telstra Cable seems to be having dhcp issues. Cable "Adapter" connects but dhcp not responding.  

Gordonh
Level 2: Rookie

Hi All, Woke up this morning to find the cable broadband WAN connection is down again in Main Road, Wellington Point, QLD 4160. I went through all the steps to check things at my end and it is definitely something downstream. Is anyone else having is ...

4Wheel
Level 1: Cadet

Anyone else in 4216 having issues with their cable broadband?

difdrum
Level 1: Cadet

Have Telstra cable with Foxtel bundle for years. Just switched to NBN. No change in the bundle. Connection seems good but Foxtel now says I have the wrong smart card inserted in the set-top box. So no Foxtel for me. 

What's going on?

Duncan14
Level 3: Gumshoe

Hi All, In the last week I have had 71 NBN Outages totaling 153 minutes of downtime. It seems to be short outages of less than 3 minutes and it doesn't allow the Next Gen modem to switch to mobile as it reconnects so quickly. I am in Rowville in SE M ...

BJLL
Level 1: Cadet

  JessicaLSupport TeamMarch 2018In response to Pierre48Hi guys, thank you for letting us know. I have passed this to our products team to get this issue looked into. Has anything happened with this issue as yet?? 

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