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cazzah
Level 2: Rookie

In June I signed up and promptly received Smart Modem and NBN box. Ever since then I have had numerous phonecalls to Telstra and NBN regarding my new account. At first it began with order pending so I wait and wait started contacting them re: when it ...

Shan76
Level 1: Cadet

After many years of reliable Telstra cable, I recently made the huge mistake of migrating to Telstra NBN.I have now suffered NBN for 30 days and since day 1 I have been experiencing very frequent connectivity dropouts which last for 3-10 minutes each ...

C3PO
Level 1: Cadet

Does anyone else get this type of response when navigating around this website or clicking on links returned in google search results in either IE, Firefox or Chrome!?Request Entity Too LargeThe requested resource /t5/Home-Broadband/Unable-to-access- ...

C3PO
Level 1: Cadet

Since my NBN installation with a Telstra Smart Modem GEN 2 I have had 3 instances now of not being able to access the modem via the following IPs 192.168.0.1 OR 10.0.0.138 or the telstra.gateway. The responses depending on the browser are variable eg ...

Kath34
Level 1: Cadet

Every time after there’s decent rain, I get dodgy/no internet connection at my home. Every time I’m on the phone with Telstra for at least 90minutes to see if the “problem” is from within my home. Every time I the need to wait up to 2-3 weeks for a t ...

Docca
Level 2: Rookie

Hi all,
I have ongoing issues trying to access facebook through my laptop (Chrome) and Google Pixel mobile (app). It is evident to me that it has to do with my NBN connection and when I change the connectin to my mobile provide either through hotspot ...

dmsluma
Level 1: Cadet

Hi All, A technician was supposed to come out and activate my home velocity service but has failed to come twice. I was wondering if it's possible to be able to do the 15-minute job the technician promised myself as it is an administrative software-r ...

BishopG
Level 1: Cadet

Hi can I get help with Destiny 2 network issues? I have been having for couple of months I play on pc with NBN connection, on a speed test download speed is high and upload is very slow less than 1mb, i use Wi-Fi but Ethernet connection makes no diff ...

Hornet711
Level 1: Cadet

My broadband is extremely slow I just did the technical checks via telstra says it’s all good but my telstra box has orange light? Even when it’s green it’s slow also is there something a miss because if this is the speed then I’m out cancelling 

jmg32
Level 1: Cadet

Has anyone else had an ITAM error for over 3 months.  I have taken it to TIO and have not had anything but problems since.  I had gotten a 'broken bundle' and now am getting 200gb allowance instead of the bundle I had signed up for, the unlimited nbn ...

dmsluma
Level 1: Cadet

Hi All, A technician was supposed to come out and activate my home velocity service but has failed to come twice. I was wondering if it's possible to be able to do the 15-minute job the technician promised myself as it is an administrative software-r ...

thomo_77
Level 2: Rookie

Hello, As the title suggests what methods are available to try and make gaming stable while soemone is streaming netflix? Im not talking about basic stuffsuch as eth cable and wwhatnot. When trying to play online games everything jitters every 5-7 se ...

Paulaust
Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

Trots1
Level 1: Cadet

What is the latest version for the gen 2 arcadyan modem.

Max2143
Level 1: Cadet

Hello, An NBN engineer was at my house recently and tested my line at 65Mbps. I asked Telstra if I  could buy the premium speed boost add-on but was told that they could not apply it because "some customers are not getting the speed they want". Has a ...

einrebell
Level 2: Rookie

Can anyone shed a light on when velocity exchange upgrades are likely to be completed by? I've seen threads on here from last year suggesting they should have been completed by around this time but velocity support team seems to have no idea on when ...

abthomp
Level 10: Junior Detective

We were connected to the NBN just over two months ago. For the first two months stats were stable (typical shown below)DSL Status
Up
DSL Uptime
1 day 1 hour 23 minutes 13 seconds
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line Rate
20 M ...

abthomp
Level 10: Junior Detective

If I run the incoming line to my modem via a surge buster to potentially protect the modem against surges/lightning is it likely to cause issues?

Powwow
Level 1: Cadet

On "Chat to Purchase" the NBN, did anyone get asked for personal information like:

• Number of Dependents
• Occupation
• Name and Contact Number of your current Employer
• Years and months with your current employer
• Years and months with your previous e ...

Shan76
Level 1: Cadet

After many years of reliable Telstra cable, I recently made the huge mistake of migrating to Telstra NBN.I have now suffered NBN for 30 days and since day 1 I have been experiencing very frequent connectivity dropouts which last for 3-10 minutes each ...

C3PO
Level 1: Cadet

Does anyone else get this type of response when navigating around this website or clicking on links returned in google search results in either IE, Firefox or Chrome!?Request Entity Too LargeThe requested resource /t5/Home-Broadband/Unable-to-access- ...

JudgeJudy
Level 2: Rookie

Seems that although the official cutoff date in thornleigh (via PH exchange) for NBN is Nov 9, Telstra has prematurely started replacing the technology.
After an agonising 2.5hrs with Telstra 24x7 Chat, I got no where with 3 different "technicians". N ...

crazy123456
Level 5: Eagle Eye

My SR 1-2202254630795 IS USELESS! Waited heaps of time, still no connection, was RUDE. 

budgoi
Level 1: Cadet

The Telstra Smart Modem and Voice Extender I received in anticipation of the NBN being connected in my area, is nothing short of useless. Since connecting the kit and replacing the smart modem for my previous Telstra TG797n V3, my internet speed has ...

Lenny8
Level 1: Cadet

Have been trying to get a simple phone line and 25GB internet service for my mother in law. Her husband just died and she has had to move into a 'home'. The first call to Telstra took an hour and half, where I confirmed every detail and they still ma ...

z3019494
Level 1: Cadet

Anyone else experience a semi-major outage around the end of August here in Liberty Grove 2138 and then subsequently not be able to ever reach 100 Mbps downloads ever again? I'm now capped at around 50Mbps down. 

sandman61
Level 1: Cadet

I'm having terrible trouble getting SfB working properly over my home NBN connection. Sound quality on both ends is perfect and I can see video from the other side perfectly, however my video is always frozen or blank to the other side.  I've done al ...

BigpondMailUser
Level 1: Cadet

Quite often when sending emails via Mozilla Thunderbird, I get an error message when the client tries to save a copy of my sent mail in the bigpond/sent folder.

Francine
Level 2: Rookie

Hi y’all... just noticed this coming up on internet traffic: tls-thor (7987) endpointTID AWS iot client subscriptions  what is this?  

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