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ChanceTheRapper
Level 2: Rookie

  I've had terrible ping ever since a technician came to fix a prior issue of dropouts.
Said technician changed the port over at the exchange. Very stable, but slower speeds.
Ever since, my primary use of my connection, aka online gaming, has been unus ...

Dropbearz
Level 1: Cadet

Since moving suburbs in Sydney,and going from cable internet to FTTP under the new NBN plan,( new development) I have found my online gaming latency and ping rates increased dramatically. I was wondering, without knowing the previous routing route,wh ...

Jay56
Level 1: Cadet

I've just purchased the Wifi booster disc. I have setup 2 disc in total. Internet speed works well around the house except on my laptop. I'm on NBN plan 100/40. Every device gets at least 50+ MB/s however my laptop is only getting 4mb/s. Am using the ...

ChanceTheRapper
Level 2: Rookie

Poor ping/connection in all online games - Bigpond support has been of no help because it doesn't fit their criteria of either ''slow speeds or dropouts'' so they won't escalate the issue to have a technician come out and work on the line. Connection ...

addinsell
Level 1: Cadet

I was supplied with a CG3100D-2 cable modem a year or so ago as part of a 2 year contract.I have purchased a USB hard drive with the intention of using it with the USB port on the modem as a media server.Whilst it seems that it could be a media serve ...

WilliamDenny
Level 2: Rookie

I've been messaged that I've been connected to the Mobile Network on my Smart Modem and have looked up all the possible fixes and have reset the modem about 5 times now. I just don't understand how or why it's not switching back over to the Green Onl ...

robertlo
Level 1: Cadet

Is nbn services in ashfield 2131 working?

SteadyE
Level 1: Cadet

We have just received our smart modem. The aerial gets installed next week. Can we use the mobile connection before then? Is there an activation process?

Kialle
Level 1: Cadet

Hello,

I had a technician come and install FTTC nbn box and it’s all setup. Telstra have stated, the first time of enquiring, wait between 35 minutes and 24 hours for it to activate. After that time had elapsed, I got told to wait until another 24 hou ...

WilliamDenny
Level 2: Rookie

I've been messaged that I've been connected to the Mobile Network on my Smart Modem and have looked up all the possible fixes and have reset the modem about 5 times now. I just don't understand how or why it's not switching back over to the Green Onl ...

abthomp
Level 8: Inspector

Is it a good idea to get our B2B alarm converted over to 4G prior to NBN actually becoming available?

Jake1998
Level 1: Cadet

Hi all. I have just moved into a new house, I am trying to figure out if this is a internet port?? Tried contacting Telstra but can't seem to get an answer as to what it is. Does this supply internet? If so, what type? If it isn't internet, what will ...

GrantCC
Level 1: Cadet

I have an account with Internode and am changing to Aussie BB for the NBN, but they tell me there is a 'complex' line issue which I believe to be our Fax Duet line, and cannot port my number until this is rectified/removed/disassociated. We had this ...

Draco
Level 2: Rookie

Have been generally running my IPTV box on my LG television without much issues using wifi from my home ADSL modem - Technicolor TG587n.v3. This week however unable to stream most of the channels with wifi, though able to stream using mobile hotspot. ...

Creanath
Level 2: Rookie

Hey guys, quick q. I'm getting nbn installed today, I already have Telstra cable currently running with a coaxial port in the room with the modem. Will they need to get under the house again or do they just program/enable nbn on the same line and con ...

LordPaul
Level 3: Gumshoe

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

CubanEight
Level 1: Cadet

I've just received a new Smart Modem with cable adaptor replacing a failed Netgear Cable router. Have tried to pair the new Smart Modem with my existing WN2500RP extender. I have factory reset extender several times, pressed Pair button on Smart Mode ...

kazza2019
Level 1: Cadet

how does a USB dongle work? We have been advised by Telstra that we should purchase a USB dongle as an interim solution while waiting for the NBN to be connected (4 months so far and still waiting!). Our computer is connected via wifi to our modem wi ...

kalidah
Level 2: Rookie

So my area has just gone live for NBN HFC and have started getting all the usual flyers from competitors for their NBN plans which are quite a bit cheaper as it turns out! Anyway, the missus doesn't want to lose our BigPond email so have decided to s ...

lostpacket
Level 2: Rookie

Hi,On telstra NBN fibre, and have had a IPv6 prefix since the fibre was connected (approx 2 years). After the network updates today, its gone, and my router just times out requesting a prefix. Is it broken for everyone else as well? Thanks

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Totallypeedoff
Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <service.interruption@telstra.com>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

Scouse1
Level 1: Cadet

My Bigpond Mobile Wi-Fi 4G no longer connects to the internet (Wi-Fi works OK within our apartment).  See below. Alternative Wi-Fi network working fine - hence able to send this message!

BungyStudios
Level 1: Cadet

After downloading movies on my home cable broadband for a week. I have discovered the hidden limit to "Unlimited" broadband packages.

It turns out, I got slowed down to a halt after 15.1TB of data usage.

I did not breach any "Fair Use" policies, yet I ...

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