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Rapier888
Level 1: Cadet

Hi,I am having intermittent dropouts on my NBN connection which cause the modem to switch back and forth from Ethernet to Mobile network making the internet inaccessible.The dropout only lasts about a second but it is enough to trigger the modem to s ...

Docca
Level 2: Rookie

Hi all,
I have ongoing issues trying to access facebook through my laptop (Chrome) and Google Pixel mobile (app). It is evident to me that it has to do with my NBN connection and when I change the connectin to my mobile provide either through hotspot ...

Scooby45
Level 1: Cadet

For many years, my ADSL was used, amongst other things, to watch Netflix.
Never at any stage did I run out of data (around 40 GB per month)Since moving to the NBN, I have used two of my 200 GB top ups.I can compare side-by-side, my Netflix viewing wit ...

cehart01
Level 2: Rookie

As per a Telstra/NBN notification I was advised that my existing connection would be terminated early November, based on this I have placed an order in with a rep through the phone.  When I queried about the timeframe as to whether I have left enough ...

cazzah
Level 2: Rookie

In June I signed up and promptly received Smart Modem and NBN box. Ever since then I have had numerous phonecalls to Telstra and NBN regarding my new account. At first it began with order pending so I wait and wait started contacting them re: when it ...

perkulator1
Level 1: Cadet

Hi,We have recently had our NBN installed but we are experiencing problems connecting to the modem. One android device always works via wifi but all other devices can connect to wifi but can not access the internet. When I turn the modem off and on, ...

Shan76
Level 1: Cadet

After many years of reliable Telstra cable, I recently made the huge mistake of migrating to Telstra NBN.I have now suffered NBN for 30 days and since day 1 I have been experiencing very frequent connectivity dropouts which last for 3-10 minutes each ...

Ozmica1
Level 1: Cadet

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

C3PO
Level 2: Rookie

Does anyone else get this type of response when navigating around this website or clicking on links returned in google search results in either IE, Firefox or Chrome!?Request Entity Too LargeThe requested resource /t5/Home-Broadband/Unable-to-access- ...

Paulaust
Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

dmsluma
Level 1: Cadet

Hi All, A technician was supposed to come out and activate my home velocity service but has failed to come twice. I was wondering if it's possible to be able to do the 15-minute job the technician promised myself as it is an administrative software-r ...

thomo_77
Level 2: Rookie

Hello, As the title suggests what methods are available to try and make gaming stable while soemone is streaming netflix? Im not talking about basic stuffsuch as eth cable and wwhatnot. When trying to play online games everything jitters every 5-7 se ...

Trots1
Level 1: Cadet

What is the latest version for the gen 2 arcadyan modem.

Max2143
Level 1: Cadet

Hello, An NBN engineer was at my house recently and tested my line at 65Mbps. I asked Telstra if I  could buy the premium speed boost add-on but was told that they could not apply it because "some customers are not getting the speed they want". Has a ...

einrebell
Level 2: Rookie

Can anyone shed a light on when velocity exchange upgrades are likely to be completed by? I've seen threads on here from last year suggesting they should have been completed by around this time but velocity support team seems to have no idea on when ...

abthomp
Level 10: Junior Detective

We were connected to the NBN just over two months ago. For the first two months stats were stable (typical shown below)DSL Status
Up
DSL Uptime
1 day 1 hour 23 minutes 13 seconds
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line Rate
20 M ...

abthomp
Level 10: Junior Detective

If I run the incoming line to my modem via a surge buster to potentially protect the modem against surges/lightning is it likely to cause issues?

Powwow
Level 1: Cadet

On "Chat to Purchase" the NBN, did anyone get asked for personal information like:

• Number of Dependents
• Occupation
• Name and Contact Number of your current Employer
• Years and months with your current employer
• Years and months with your previous e ...

Scooby45
Level 1: Cadet

For many years, my ADSL was used, amongst other things, to watch Netflix.
Never at any stage did I run out of data (around 40 GB per month)Since moving to the NBN, I have used two of my 200 GB top ups.I can compare side-by-side, my Netflix viewing wit ...

Ozmica1
Level 1: Cadet

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

JudgeJudy
Level 2: Rookie

Seems that although the official cutoff date in thornleigh (via PH exchange) for NBN is Nov 9, Telstra has prematurely started replacing the technology.
After an agonising 2.5hrs with Telstra 24x7 Chat, I got no where with 3 different "technicians". N ...

crazy123456
Level 5: Eagle Eye

My SR 1-2202254630795 IS USELESS! Waited heaps of time, still no connection, was RUDE. 

budgoi
Level 1: Cadet

The Telstra Smart Modem and Voice Extender I received in anticipation of the NBN being connected in my area, is nothing short of useless. Since connecting the kit and replacing the smart modem for my previous Telstra TG797n V3, my internet speed has ...

Lenny8
Level 1: Cadet

Have been trying to get a simple phone line and 25GB internet service for my mother in law. Her husband just died and she has had to move into a 'home'. The first call to Telstra took an hour and half, where I confirmed every detail and they still ma ...

z3019494
Level 1: Cadet

Anyone else experience a semi-major outage around the end of August here in Liberty Grove 2138 and then subsequently not be able to ever reach 100 Mbps downloads ever again? I'm now capped at around 50Mbps down. 

sandman61
Level 1: Cadet

I'm having terrible trouble getting SfB working properly over my home NBN connection. Sound quality on both ends is perfect and I can see video from the other side perfectly, however my video is always frozen or blank to the other side.  I've done al ...

BigpondMailUser
Level 1: Cadet

Quite often when sending emails via Mozilla Thunderbird, I get an error message when the client tries to save a copy of my sent mail in the bigpond/sent folder.

Francine
Level 2: Rookie

Hi y’all... just noticed this coming up on internet traffic: tls-thor (7987) endpointTID AWS iot client subscriptions  what is this?  

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