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Level 1: Cadet

Hello, my nbn power box is beeping and warning light is flashing to replace the backup battery. Can you advise me if I have to replace the battery or nbn co. Does. Also If I need to do this myself can you tell me where I can purchase a battery. kind ...

Level 1: Cadet

So recently i just moved over from cable to the nbn, the only advantage of this has been the signifgantly better upload speeds, apart from that everything else has been sub par, service cost more for less download speed, drop outs etc.I host alot of ...

Level 1: Cadet

Telstra service is absolutely appalling. I've been without internet connection for a whole month! After speaking with a different person every day (because you can never speak to the same person twice) no one seems to be able to fix my issue. I've as ...

Level 2: Rookie

Hello, This might be a long post as i'll explain the whole issue.  For about two years now we've constant internet problems, generally being - complete disconnects and or slow periods. The issue is sporadic, we can have good internet for a week then ...

Level 3: Gumshoe

Is there any way to get in direct contact with the NBN Dealing with Telstra Platinum Support has now gone beyond a joke, I can see why they don't charge you for the service,( used to pay a monthly fee) Have had the NBN now for 3 weeks, and have had m ...

Level 1: Cadet

Hi, We switched to the NBN on 12/11 and the speed is woeful. We sometimes cannot even upload a photo to a community forum. Using the Telstra speed test we are getting a download speed of 4 Mbps. We are paying for the 40 Mbps Standard plus Evening spe ...

Level 1: Cadet

I’m on 100mbps, does speed boast improve this speed? If so, to what speed?

Level 2: Rookie

I started up a Live Chat today to ask about the possibility of any new phone plan deals coming out before Christmas as mine with Telstra is about to run out. After a quick reply I was happy and got my answer. Then the agent wanted to check on my othe ...

Level 1: Cadet

I have a Telstra Smart Modem providing my NBN Service. Connected to this in LAN mode is my FritzBox, which I am using for my VoIP service with a third-party VSP. Until recently, everything was working fine. Since some weeks ago, though, the VoIP serv ...

Level 2: Rookie

I am on NBN FTTP in a new sub division and have a Ubiquiti camera system which uses WebRTC for remote viewing. It works fine in the house on the connected network but is unworkable slow on any external network or 4G connection. I've been told this mi ...

Level 1: Cadet

I have a Telstra Smart Modem providing my NBN Service. Connected to this in LAN mode is my FritzBox, which I am using for my VoIP service with a third-party VSP. Until recently, everything was working fine. Since some weeks ago, though, the VoIP serv ...

Level 2: Rookie

So we got NBN a few months ago, had issues with dodo and switched to telstra. it's been working fine until yesterday afternoon when i came home and my ps4 was no longer connected to wifi. i've been trying to get it working, doing all the "Tricks" to ...

Level 2: Rookie

I suddenly have parental control blocking website access (twitch, facebook); nil changes initiated by me. Is anyone else having these issues; and can you please advise a solution.THANKYOU

Level 2: Rookie

Hello our internet is down for 6 d is there a Reason why this is

Level 1: Cadet

I'm getting calls from a private number with a computer voice saying nbn co is going to cut me of because of suspicions activity  Than tells me to press 1 wtf!

Level 2: Rookie

telstra have advised 'we've moved you to one of our current plans' From 17 November 2019, your new plan name is the Unlimited Internet Plan and the minimum monthly cost of your new plan will be $90. Will I get a higher speed with the new plan. I'm cu ...

Level 1: Cadet

Hi if I cancel all my products with Telstra can I still keep my email address?

Level 3: Gumshoe

Hello folks,I've been really pleased to have a splitter operated extra phone but pride cometh ... the fall has arrived. Suddenly the FTTN NBN here at home now has frequent outages after more than 18 months reliable operation. The only change I know o ...

Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

Level 2: Rookie

Hi, I'm having trouble seeing via No entries found. Tried making changes at registrar so new changes would be picked up and they are by other dns, but not qld primary. Over 24hrs has passed between some of the test c ...

Level 1: Cadet

Why do I have to unplug this cable 5-6 times a day to reconnect to my cable broadband service.

Level 1: Cadet

Hi. I'm playing FIFA 20 on xbox one x but the latency is really awful.however, the latency in game of online game is always in 5 full signals.When using uotrace.exe,the ping to Sydney server is about 17ms to 23ms.But when testing networking in XBOX s ...

Level 1: Cadet

Which major American carriers does Telstra peer with to allow faster routing for both internet and Publicly Switched phone calls?

Level 1: Cadet

Hi All, My Telstra FAST5355-A is getting supplied a IPv6 prefix, and is allocating internal devices with addresses, but I am unable to contact any external IPv6 hosts. Is this something known, or just something strange that has occurred with my route ...

Level 1: Cadet

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

Level 2: Rookie

Seems that although the official cutoff date in thornleigh (via PH exchange) for NBN is Nov 9, Telstra has prematurely started replacing the technology.
After an agonising 2.5hrs with Telstra 24x7 Chat, I got no where with 3 different "technicians". N ...

Level 5: Eagle Eye

My SR 1-2202254630795 IS USELESS! Waited heaps of time, still no connection, was RUDE. 

Level 1: Cadet

The Telstra Smart Modem and Voice Extender I received in anticipation of the NBN being connected in my area, is nothing short of useless. Since connecting the kit and replacing the smart modem for my previous Telstra TG797n V3, my internet speed has ...

Level 1: Cadet

Have been trying to get a simple phone line and 25GB internet service for my mother in law. Her husband just died and she has had to move into a 'home'. The first call to Telstra took an hour and half, where I confirmed every detail and they still ma ...

Level 1: Cadet

Anyone else experience a semi-major outage around the end of August here in Liberty Grove 2138 and then subsequently not be able to ever reach 100 Mbps downloads ever again? I'm now capped at around 50Mbps down. 

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