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johnnytheboy
Level 1: Cadet

Hello I am a new customer to telstra signed up in Feb this year received my modem however, I have not heard from anyone, I have had to do all the contacting. I do not even know if my internet has be set up yet. I have plugged the modem in but cannot ...

Senas
Level 1: Cadet

Greetings all,
Question. Does anyone have any idea what would be involved in asking Telstra to increase Upload speeds for my Broadband?
Any suggestions and such are welcome.

zippedeydooda
Level 1: Cadet

Did it today in store, was told was basically instant. told i'd get an email - never did. Been running speedtetst all daya since ( about 7hrs now) and still getting around 40/20 (standard plus). rebooted all NBN devices ( NBN + T modem) and no change ...

Crankypants1963
Level 1: Cadet

I have NBN FTTP and have a TG797n v3 hooked up. On my third battery and still lacks functionality. Old threads on this device state that this 'router' should not be used with NBN. Paying good money for old obsolete technology. TELSTRA - please help.

outsourcedhelp
Level 1: Cadet

Is it possible to get a cheap NBN plan for home without calls included?Thanks for answering my question as the support chat bot appears to be incapable of helping.

Madcat1
Level 1: Cadet

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

Kelly731
Level 1: Cadet

Want to connect internet service dont have a phone line 

parth320
Level 1: Cadet

For past few days ADSL connection is dropping a lot. when i check online shows service is normal at my address.

FantaBro
Level 1: Cadet

NBN 2.4Ghz use to work well, until last week. We tried to reset modem, however it still remain the same.We had checked on control panel which shows all Enabled.5Ghz works fine, we can only using mobile and tablet at the moment. All desktops and lapto ...

Geaz33
Level 1: Cadet

Ordered a new broadband connection + modem over a week ago ($90/month unlimited) received the confirmation email but nothing since- so we don’t have a tracking number. The confirmation email said our request would be processed within 24-48 hours. Can ...

AndyHar
Level 2: Rookie

hey all,   I have been on the NBN for a couple of months now and the speed is fantastic! getting over 90mbps download which is great. the trouble I have noticed recently is the broadband keeps dropping out (just for a minute or 2) and them comes back ...

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

pokadot
Level 1: Cadet

As the title suggests, with our new Telstra smart modem gen 2 and NBN connection, we have been completely unable to connect to certain web services (discord, Snapchat etc.) this issue is present on both mobile and desktop, any help would be greatly a ...

DodgyDave
Level 1: Cadet

Received the self install kit, the NBN HTC box and Telstra Smart Modem Gen 2.  Nothing seems to hard, I thought, working in the IT industryPlugged in NBN box, 4 solid lights showingPlugged in Telstra Smart Modem Gen21st issue - The connection is usin ...

Mikha
Level 1: Cadet

My ADSL2+ line is 0.5 Mbps is when connected to the phone line. It's Gen 2 Smart Modem so when I remove the phone line plug from the wall, it converts to 4G and I get 5 Mbps. I understand there is a cap on data after which the 4G speed will be slowed ...

ft888
Level 2: Rookie

Had our Telstra Cable service migrated to NBN HFC mid Feb, and we've been having issues ever since. I tried calling 1800834273 for the Telstra NBN support but they don't work 24/7 and now I get put on indefinite hold due to the COVID19 issues in thei ...

Honkenstein
Level 1: Cadet

Hi, all.I have an existing Telstra Cable Unlimited plan.  I'd like to be able to access my plan's data via a mobile device such as the HTC 5G hub while I'm travelling within Australia.  I'm unable to get "human" assistance over chat to answer the que ...

furcat98
Level 2: Rookie

I made a phone order for a small broadband via the 132200 phone number on Tuesday 17th March about 6:45pm. They said I would receive an order notification within 48 hours by email but it has not arrived. As I do not have an order number I cannot trac ...

Wanderer119
Level 1: Cadet

I have Adsl and using wifi for my laptop, why is the signal not strong enough when trying to use Messenger Video call to the point where the video call is made but neither of us can see each other , just a blank black screen then it says connection L ...

Jonwfh
Level 1: Cadet

Looking for any advice on getting the NBN back up and running... Connection stopped yesterday around 1240pm, was hoping it'd be fixed by this morning. On my Arris CM8200 NBN box the power and downstream lights are on, however the upstream light is fl ...

parth320
Level 1: Cadet

For past few days ADSL connection is dropping a lot. when i check online shows service is normal at my address.

Geaz33
Level 1: Cadet

Ordered a new broadband connection + modem over a week ago ($90/month unlimited) received the confirmation email but nothing since- so we don’t have a tracking number. The confirmation email said our request would be processed within 24-48 hours. Can ...

zeekinn
Level 2: Rookie

Hi there, I've called up Telstra twice now trying to get a grip on why I have no internet service. Prior to when my internet was suddenly without warning disconnected (on Thursday 26th March) I have been connected via cable broadband internet and it ...

Mitchell1994
Level 1: Cadet

Called two weeks ago to set up nbn at a new address, specified my address for delivery of modem, the modem was then delivered to an address that I haven't lived at for 7 years and is not associated with my account. I call up and get the modem re sent ...

Chris236
Level 1: Cadet

Hi my ADSL connection has been intermittent the last month or, but cut out last night and is still out. I have done all the usual test etc that are suggested and it not working. How do I get tech support? I spent 4hrs!! waiting in the call centre for ...

Sunedha
Level 1: Cadet

Hi We just moved house , request Telstra to transfer our service. We connected our NBN router but no internet. Currently Telstra is not contactable. I was on the phone hold for nearly 5 hours and finally cut off. Kids need online learning from Monday ...

Kuroneko06
Level 1: Cadet

Resolved - please delete post.

May74
Level 1: Cadet

Hi a technician was supposed to connect our NBN last 24 March but they didn't turn up. I have to reschedule again but apparently the hotline is closed. How do I reschedule my NBN connection coz I need it to have a quicker connection coz I'm working f ...

tonyzed
Level 1: Cadet

I'm in  Heathridge and am going into my second day of no internet. I have contacted Telstra and they said they have to send an NBN technician Monday. Is  Anyone else in Heathridge having issues?

guiseppi76
Level 1: Cadet

Order NBNO-5046328 I had an appointment for NBN to installed for today between 1-5pm.  Arranged since 6 Mar.   Technician was a no show. No phone call.  No voicemail. No text message. No email. No app notification.... no Telstra see ya "Your nbn ™ ap ...

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