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Danny010
Level 1: Cadet

Hi, I have just recently joined Telstra on NBN50 plan. I'm currently having an issue with the wi fi connection dropping out on my mesh Extender. I have a a NightHawk X6 - AC2200 ( netgear). This Mesh extender used to work fine on my last modem/router ...

ImDoneCalling
Level 1: Cadet

I’m not calling again. I’ve wasted more than enough literal days talking to Telstra.   My account will not show me credits I’ve supposedly received, owing still shows when it shouldn’t, my downloads always says 0GB. Telstra service has been useless a ...

PC010
Level 3: Gumshoe

HelloI am trying to get an NBN connection for my new house. The house is about 2km from the nearest Telstra landline. According to the NBN rollout map fixed wireless is available on parts of the property but the address has not been added to their da ...

PhilGoldie
Level 1: Cadet

I'm having trouble with a Telstra Smart Modem Gen. 2 connected by NBN HFC at home. In short, a range of high profile (LinkedIn, Pinterest, etc) sites are blocked on https:// connections. When I switch to a 4G connection (paired to my phone or through ...

IB55
Level 2: Rookie

We use a 5TB share drive on our network and this was directly connected to our Telstra ADSL modem. After being connected to the NBN our modem was replaced with the Telstra Gateway Pro V7610 router. It works just fine and the internet connection is gr ...

Sharyn56
Level 2: Rookie

I have a DVD recorder and a normal DVD neither will connect to the internet. I have tried different HDMI cables but that didn’t work. The PS4 works on the internet and so does the television. Just not the DVD’s that were working previously 

quony1
Level 2: Rookie

nb

I have moved into a house and had the nbn fixed wireless connected. I collected the posted modem and a tech was supposed to come and install on 4/12/19, but didn't show. I connected myself, however there was only a blue light on the modem. I went thr ...

TurboT
Level 2: Rookie

I am on NBN FTTP in a new sub division and have a Ubiquiti camera system which uses WebRTC for remote viewing. It works fine in the house on the connected network but is unworkable slow on any external network or 4G connection. I've been told this mi ...

Ronse1
Level 2: Rookie

Hi All,  Can someone please help me. I have Telstra cable Internet. I got it installed in July 2019 it worked fine for 2 months and from the month of october 2019 it is having issues with connectivity. It will drop out atleast 10 times in an hour and ...

John204
Level 2: Rookie

Hello, in the recent weeks the download and upload speed of my internet has fluctuated a lot after 7 pm (this lasts beyond 2 am). The usual download speed of my network is 100 mbps with 5 mbps upload but this drops significantly to below 20 mbps (dow ...

IB55
Level 2: Rookie

We use a 5TB share drive on our network and this was directly connected to our Telstra ADSL modem. After being connected to the NBN our modem was replaced with the Telstra Gateway Pro V7610 router. It works just fine and the internet connection is gr ...

quony1
Level 2: Rookie

nb

I have moved into a house and had the nbn fixed wireless connected. I collected the posted modem and a tech was supposed to come and install on 4/12/19, but didn't show. I connected myself, however there was only a blue light on the modem. I went thr ...

Ronse1
Level 2: Rookie

Hi All,  Can someone please help me. I have Telstra cable Internet. I got it installed in July 2019 it worked fine for 2 months and from the month of october 2019 it is having issues with connectivity. It will drop out atleast 10 times in an hour and ...

John204
Level 2: Rookie

Hello, in the recent weeks the download and upload speed of my internet has fluctuated a lot after 7 pm (this lasts beyond 2 am). The usual download speed of my network is 100 mbps with 5 mbps upload but this drops significantly to below 20 mbps (dow ...

mvnssa
Level 2: Rookie

Smart modem gen2 installed for a few months after NBN installed in the street knocked the unit complex off for five days replacing a Netgear Telstra Gateway Max that preformed extremely well. Gen2 initially worked ok. Now drops off generally at 3am a ...

Bochi
Level 2: Rookie

I got NBN fixed wireless connected, but can receive a phone call on the phone but can not make voice calls although there is a 'shattered' dial tone in place.  Regards 

Marcel
Level 1: Cadet

I'm ready to move from ADSL to NBN. I've received a new smart modem for that. The documentation says that if I connect the new modem, Telstra will automatically change my service form ADSL to NBN. Since I cannot afford a long period without internet ...

lee9011
Level 1: Cadet

Hi, I am new to Telstra NBN HFC service, less than a month. The Telstra offered smart gen2 router works ok, but not great, especially WIFI coverage. To benefit this called NBN speed, I just got myself a monster router Asus AX11000 with an expectation ...

Ray03
Level 1: Cadet

I'm getting calls from a private number with a computer voice saying nbn co is going to cut me of because of suspicions activity  Than tells me to press 1 wtf!

BTH59
Level 1: Cadet

Have had nbn connection for 6 months and never had a problem until a few weeks ago when we had an outage and modem did not switch back from the mobile network after a couple of days. I called Telstra and they were not able to sort it out over phone a ...

ImDoneCalling
Level 1: Cadet

I’m not calling again. I’ve wasted more than enough literal days talking to Telstra.   My account will not show me credits I’ve supposedly received, owing still shows when it shouldn’t, my downloads always says 0GB. Telstra service has been useless a ...

Brenton_86
Level 1: Cadet

My wife and I had a nightmare customer experience with Telstra over almost 6 months. For making our life so difficult  we are fighting hard for fair compensation. Our case was so neglected, we had to get TIO, the Federal Communications Minister and t ...

badjohn7
Level 1: Cadet

My cable  internet stops working around 11 am everyday and will not work again until 4 or 5 pm. It works fine in the evening. I have a UPS and Arlo cameras connected to it. I also use Cyberghost VPN but I can't see how these things could cause my pro ...

CCGC
Level 1: Cadet

I spent a few hours today setting up parental controls on my NBN modem through My Account login - Telstra 24/7.Testing indicated that it was working to around 80% satisfaction with manually entered URL's visible on some PC and not on others, and visa ...

Vous42
Level 1: Cadet

Sadly, trying to arrange installation of the NBN at my home has been such an absurd and frustrating experience. In short, I followed the links from the Telstra email on October 5, numerous ‘chats’ (transcripts available) and phone calls then finally ...

timsonic
Level 1: Cadet

So, with my HFC cable fault now lasting 4 days, the 4G failover in the modem has been taking the load, but today I received a notification that my 4G backup will be slowed unless I reconnect to the cable service via rebooting etc.Thinking that this n ...

chrishkyle7
Level 1: Cadet

I have a Netgear router and it works fine till I update the router firmware. Also, I forgot the router password and I could not access my router. So I don't know how to reset netgear router password. If anyone has any idea about that problem then sug ...

Lancifer
Level 1: Cadet

Hi. I'm playing FIFA 20 on xbox one x but the latency is really awful.however, the latency in game of online game is always in 5 full signals.When using uotrace.exe,the ping to Sydney server is about 17ms to 23ms.But when testing networking in XBOX s ...

jaseT
Level 1: Cadet

Which major American carriers does Telstra peer with to allow faster routing for both internet and Publicly Switched phone calls?

Poseidon1
Level 1: Cadet

Hi All, My Telstra FAST5355-A is getting supplied a IPv6 prefix, and is allocating internal devices with addresses, but I am unable to contact any external IPv6 hosts. Is this something known, or just something strange that has occurred with my route ...

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