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Ballina_Bob
Level 1: Cadet

Hi,I am trying to have my Telstra Order for connection to the NBN FTTC completed.The Telstra Order Tracker is not allowing me to reschedule when the NBN Co tech can visit.Telstra is un-contactable by phone, email or online chat.How are we to contact ...

TEJ17
Level 1: Cadet

I received a sms notice of an outage for 3 hrs on 5th April - did not happen On 6th April I had no internet connection but after some fiddling got the modem to blue light standby status (5Mbps) - Tried 24x7 chat, self diagnostics, phone in all withou ...

Patxx
Level 2: Rookie

Is anyone else experiencing delays to online NBN upgrade orders? I ordered an upgrade on Sunday 22nd March .. received a confirmation email and reference number .. but I'm unable to track the number as it starts with "NA" and isn't recognized .. any ...

mchoy16
Level 1: Cadet

NBN

My home NBN Internet keep dropping out and had very poor quality since Monday 6-April-2020 at the location Vic Mount Waverley. Tried turn on and off my NBN box and the Telstra box, it didn’t help. Can someone from Telstra help?

Petul
Level 1: Cadet

Hi my Tv says it has internet connected but when I try to log on to Netflix or connect Stan it says no internet 

wayne55
Level 1: Cadet

I am paying for unlimited & 100  speed why do I have to pay for this service for the past 2 weeks. I have not gotten constant speeds.I have Drop outs that last up to an hour.or slower than dial up at times.I have FTP am totally fed up .other ppl in t ...

KJM79
Level 1: Cadet

Hi everyone,I have just moved house and moved my Telstra ADSL broadband with me. I just got an email yesterday to say that we are connected. I have set up the modem and am able to get internet fine but that's because it's utilising the mobile backup. ...

abstraction
Level 1: Cadet

Without any notice the bill has gone up. If there's an explanation on the bill, I certainly can't find it. (Due to Covid19 restrictions, Telstra not available in any form to discuss this or explain. Everything on the site goes round in circles.)  By ...

mirodo
Level 1: Cadet

Second copper line is already available.

listerp
Level 1: Cadet

We haven't received prior notification although l see nbn is available from the rollout map. How long do we have toconnect

CWE
Level 1: Cadet

Hi - I am a telstra customer with home phone, mobiles, foxtel and wish to get telstra nbn. However, I don't have any need for a home phone now as we operate exclusively from our mobiles. Three questions:(a) can we deactivate our home phone as we have ...

Kirstin1
Level 1: Cadet

I have all the physical items I need to start with NBN but I am hesitant to turn it on. If something goes wrong is Telstra able to assist? I certainly can't get through to anyone via phone or online chat today. Should I stay with my old (existing) se ...

swen57
Level 2: Rookie

telstra refuses to even acknowledge my calls

Micree
Level 2: Rookie

5 technicians and it still drops out I saw In the pit it's 20yr old cable it is not being FIXED but my Bill is still there why can't they fix it 

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

zhuenxxx
Level 1: Cadet

I've tried to restart my wifi, tv and factory rest but they didn't work. My password was correct but I couldn't even connect to the wifi, the wifi icon will continue to circulate for a while and then failed to connect. My tv can connect to a mobile h ...

Chukka
Level 1: Cadet

Hi, do you know if Telstra are offering complimentary increase of broadband speed? I'm currently on NBN 45mbps which is generally enough however with 3 high school kids learning over the internet and my wife and I working from home, those speeds aren ...

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

NoBoosterman
Level 2: Rookie

Anyone know why my Telstra Boosters stopped working ? Modem works, even have had Telstra send me a new modem, but the Boosters no longer seem to be able to connect to modem or provide internet options around house ? Plugged in just not working ?

BlueMountains84
Level 2: Rookie

I recently moved house to an address that I'm told can get NBN via FTTC. I thought this works through your existing phone lines so I selected self-install and received the NBN Connection Device a week later.  I plugged this in to the one phone socket ...

TEJ17
Level 1: Cadet

I received a sms notice of an outage for 3 hrs on 5th April - did not happen On 6th April I had no internet connection but after some fiddling got the modem to blue light standby status (5Mbps) - Tried 24x7 chat, self diagnostics, phone in all withou ...

KJM79
Level 1: Cadet

Hi everyone,I have just moved house and moved my Telstra ADSL broadband with me. I just got an email yesterday to say that we are connected. I have set up the modem and am able to get internet fine but that's because it's utilising the mobile backup. ...

mirodo
Level 1: Cadet

Second copper line is already available.

LisaHy
Level 1: Cadet

I’ve recently moved and had to ‘order’ my internet move online. They made a time for the technician to come but I had to reschedule due to work. The email said I can’t reschedule online and have to call. When I call the automated system tells me to s ...

Soutee
Level 1: Cadet

We have the Telstra Smart Modem Gen 2 box but have not long had NBN in the area. I swapped boxes a couple of days ago (to the Gen 2) and now our internet is terrible. I realised our plan was for older broadband so put through a request to change to a ...

JD661
Level 1: Cadet

Hi, After going on for days with the useless staff on the telsra app thought id try here to get something done. I am getting 2000ms + when using ethernet from the nbn directly. I had major latency issues so telstra sent a new router even though the l ...

Waldoprecious
Level 1: Cadet

I have an order starting with a DA which I can’t track. I can’t get through to the call centre. Any ideas ? It’s for a adsl internet service.

Anniech
Level 1: Cadet

I had a power outage for about 5 minutes last night but after the pier came back on I now have a red blinking light on my NBN box and no internet coverage . I have tried disconnecting the power and plugging back in again but light is still flicking a ...

Scottyhq
Level 1: Cadet

I connected the NBN ready modem over a week ago and got an automated SMS confirming they can see the new modem is connected. I just want to ask roughly how many days before the service is changed over to the NBN. Normally this might be a few days as ...

EHN
Level 1: Cadet

Telstra is running tests. But will I get a refund or be compensated for slow internet "service"? 

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