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fourfoorseven
Level 1: Cadet

Last night lightning took out my phone line.  Tried calling Telstra to report the fault 132200, a recorded voice sent me an SMS and told me to use the My Telstra App. I used the my Telstra app, which told me to call Telstra on 132203. I called 132203 ...

Berecca
Level 1: Cadet

I put an online order in 7 days ago for new nbn connection. I was then emailed and told I’d hear back 24-48 hours. Not had a reply since.  I cant track it as it’s not in the system as an offical order yet. I have an order reference number NA50748698 ...

Gerardosky
Level 1: Cadet

Hi, I live in Inner East Adelaide and my cable started failing yesterday morning. I haven;t be able to get a connection since 30/03 afternoon. Does anyone is experimenting similar issues? and know how to resolve it? Not great, with two people working ...

swk123
Level 1: Cadet

Quick question - how do you contact Telstra in the current environment? I have called the bill inquiry team many times, but always get the message that due to COVID, to call back later.Have tried start a chat many times - and it leads to the same mes ...

Tanaya1
Level 1: Cadet

I cannot log in to my work security forticlient frommmy home wifi. I can log into it from anywhere else but not my home wifi. My work’s IT advised it is because of my wifi settings. 
The very rude and unhelpful lady’s I spoke to wouldn’t try anything ...

Aboho
Level 1: Cadet

All im trying to do is move my existing connection in Parramatta to a new house in Strathfield. The website or the app doesn't seem to recognise the address and i cant seem to log in an order to move house. Can someone please help me out? Incredibly ...

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Pitstop
Level 1: Cadet

Moving but the house we are moving to has internet till the 31st april 2020 so if we stop our current home internet till then and connect to the new place on the 31st april is that possible?

morphingaz
Level 1: Cadet

Blue Light is on our smart modem ... need someone to fix internet in our home .. 5 days no one picks up the phone 

Bigal_65
Level 1: Cadet

Day 3 without cable internet and home school starting tomorrow. 3 hours on hold to support before giving up on holding, showing no outages in the area (on both trobleshooting sites but neighbours are out as well), fault in Broadbeach Waters.How long ...

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

jet78
Level 1: Cadet

Hey contributors, I need to move house and want to cancel the existing telstra service. Given the fact that no call will be taken unless emergency these days how I can do that? I searched everywhere in manage account and there is no option to cancel ...

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

Senas
Level 1: Cadet

Greetings all,
Question. Does anyone have any idea what would be involved in asking Telstra to increase Upload speeds for my Broadband?
Any suggestions and such are welcome.

AndyHar
Level 2: Rookie

hey all,   I have been on the NBN for a couple of months now and the speed is fantastic! getting over 90mbps download which is great. the trouble I have noticed recently is the broadband keeps dropping out (just for a minute or 2) and them comes back ...

pokadot
Level 1: Cadet

As the title suggests, with our new Telstra smart modem gen 2 and NBN connection, we have been completely unable to connect to certain web services (discord, Snapchat etc.) this issue is present on both mobile and desktop, any help would be greatly a ...

DodgyDave
Level 1: Cadet

Received the self install kit, the NBN HTC box and Telstra Smart Modem Gen 2.  Nothing seems to hard, I thought, working in the IT industryPlugged in NBN box, 4 solid lights showingPlugged in Telstra Smart Modem Gen21st issue - The connection is usin ...

Mikha
Level 1: Cadet

My ADSL2+ line is 0.5 Mbps is when connected to the phone line. It's Gen 2 Smart Modem so when I remove the phone line plug from the wall, it converts to 4G and I get 5 Mbps. I understand there is a cap on data after which the 4G speed will be slowed ...

fourfoorseven
Level 1: Cadet

Last night lightning took out my phone line.  Tried calling Telstra to report the fault 132200, a recorded voice sent me an SMS and told me to use the My Telstra App. I used the my Telstra app, which told me to call Telstra on 132203. I called 132203 ...

Berecca
Level 1: Cadet

I put an online order in 7 days ago for new nbn connection. I was then emailed and told I’d hear back 24-48 hours. Not had a reply since.  I cant track it as it’s not in the system as an offical order yet. I have an order reference number NA50748698 ...

Gerardosky
Level 1: Cadet

Hi, I live in Inner East Adelaide and my cable started failing yesterday morning. I haven;t be able to get a connection since 30/03 afternoon. Does anyone is experimenting similar issues? and know how to resolve it? Not great, with two people working ...

swk123
Level 1: Cadet

Quick question - how do you contact Telstra in the current environment? I have called the bill inquiry team many times, but always get the message that due to COVID, to call back later.Have tried start a chat many times - and it leads to the same mes ...

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Pitstop
Level 1: Cadet

Moving but the house we are moving to has internet till the 31st april 2020 so if we stop our current home internet till then and connect to the new place on the 31st april is that possible?

morphingaz
Level 1: Cadet

Blue Light is on our smart modem ... need someone to fix internet in our home .. 5 days no one picks up the phone 

Abhi07
Level 1: Cadet

My home ADSL is not working for the past 1 week. I have rang Telstra tech support a number of times but after eating in the queue for over 2hr the Telstra tech appears to hung up my call, very frustrating.I need to work from home to to get paid and t ...

2064
Level 1: Cadet

We have not had any internet in our home (post code 2064) for more than a week.  Does anyone experience the outage in this area?Filed a complaint, no answer.Tried to call, no answer due to Covid19.Have checked status in the area, no fault shown.Have ...

Sunshine48
Level 1: Cadet

Hi Team,I’m experiencing slow broadband internet at my premise. Could you please help? 

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