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SpeedMeades
Level 1: Cadet

Hi All, FYI, on the phone with Telstra Support now but I've just seen a spike of 846GB usage just today, blowing my 200GB limit over 4x in half a day (it's only 1:30pm).There's definitely something wrong in Telstra's usage calculators as it's physica ...

Sue76
Level 1: Cadet

Our home wifi has stopped working suddenly.  Even though when I search for wifi networks I can see ours, when I connect it comes up with a webpage that says Telstra Gateway Max - Your WAN connection is down.  Can anyone help me?  Telstra say there ar ...

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

MrUser1
Level 1: Cadet

Good morning, I've ended up here (somehow) after almost 2 hours on hold. Is something wrong this morning, so the call wait times are long? What's the normal wait times? Regards,MrUser1

OzzyCable
Level 2: Rookie

Full outate, cable router gone to 4G backup and dynamic IP address. Telstra outage page offline as well, have seen reports of more outages this morning all over and been on hold for 25 minutes for support already without being able to talk to anyone.

bigfish1
Level 2: Rookie

Perth carine wan light out 

niknok
Level 1: Cadet

Hi, Last Month I somehow managed to break through the 1000gb barrier so was slowed. This came as a surprise as I rarely exceed 600gb (we are now a 2 person household) and disappointing as when I signed up I was advised that 1000gb was "practically th ...

Brandon66
Level 2: Rookie

Since the 10th of last month I have been having significant cable issues. What happens is that I will be using the internet than suddenly my speeds drop to 0.00mb/s then slowly work their way back up to 110mb/s. In the time it drops I experience terr ...

Middlecove
Level 1: Cadet

We have an outage in middle cove( since at least 6am) but Telstra app says no outage. Ran all the tests. No luck. Waited on hold for tech support for 1.5 hours before giving up.  Tried an hour later. Same and this time Telstra messages said extra lon ...

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

KayeG
Level 2: Rookie

Hi everyone - hope someone might have an answer for me as I seem to be getting the runaround from Telstra support. Have moved to a new suburb in the same town (Townsville) and find the internet connection very slow - same plan as original home, but n ...

cborn
Level 2: Rookie

After many almost trouble-free years of ADSL service from aaNet they decided to shut up shop due to their customers moving to NBN, which we can't get here, and so I decided to give Telstra a go again.Customer service assured me activation of my ADSL ...

IM12
Level 2: Rookie

The my modem.modem problem has just appeared on my Apple laptop.  Have tried previous solutions but nothing works and it is killing off access to some of my regular sites such as BOM.  Does anyone know what causes it and have a solution?

BJM50
Level 1: Cadet

I already have a Telstra modem, I’d like to sign on a casual nbn plan, but can’t see where ‘l have my own modem’ is an option at online sign up  Hence a $216 fee unnecessarily, which defeats the purpose of the current no join up & 1st month free prom ...

Ravgirl
Level 2: Rookie

Need someone to decipher the logs that I saw from Telstra, to me it appears someone is trying to gain remote access or its being synced !

trish47
Level 3: Gumshoe

I had the NBN connected 2 weeks ago. It worked for 5 minutes (literally!) after the technician left but since then I have been almost suicidal with the drop-outs and poor service from Telstra's Indian call centre. I have done everything suggested by ...

rickx
Level 1: Cadet

my current bill has 2 entries which I do not understand entry 1 shows a $2 credit for nbn slow speed monthly credit for Dec 15 - dec 20 which is the bill date. It also has anentry for nbn slow speed monthly credit for Dec21 2018 - Jan 20 for $10.it w ...

jsbrown724
Level 3: Gumshoe

Following on from a previous post (https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Increasing-dropouts-since-Firmware-Upgrade-18-1-c-0443-950-RA/td-p/844531) have had ongoing issues with drop outs and sync speeds. Connection is FTTN, approx 25 ...

mick001
Level 1: Cadet

nbn

hi i am sick of this nbn keeps dropping out 

Middlecove
Level 1: Cadet

We have an outage in middle cove( since at least 6am) but Telstra app says no outage. Ran all the tests. No luck. Waited on hold for tech support for 1.5 hours before giving up.  Tried an hour later. Same and this time Telstra messages said extra lon ...

sighman
Level 1: Cadet

Telstra Cable seems to be having dhcp issues. Cable "Adapter" connects but dhcp not responding.  

Gordonh
Level 2: Rookie

Hi All, Woke up this morning to find the cable broadband WAN connection is down again in Main Road, Wellington Point, QLD 4160. I went through all the steps to check things at my end and it is definitely something downstream. Is anyone else having is ...

4Wheel
Level 1: Cadet

Anyone else in 4216 having issues with their cable broadband?

difdrum
Level 1: Cadet

Have Telstra cable with Foxtel bundle for years. Just switched to NBN. No change in the bundle. Connection seems good but Foxtel now says I have the wrong smart card inserted in the set-top box. So no Foxtel for me. 

What's going on?

Duncan14
Level 3: Gumshoe

Hi All, In the last week I have had 71 NBN Outages totaling 153 minutes of downtime. It seems to be short outages of less than 3 minutes and it doesn't allow the Next Gen modem to switch to mobile as it reconnects so quickly. I am in Rowville in SE M ...

BJLL
Level 1: Cadet

  JessicaLSupport TeamMarch 2018In response to Pierre48Hi guys, thank you for letting us know. I have passed this to our products team to get this issue looked into. Has anything happened with this issue as yet?? 

1920
Level 1: Cadet

I had a Telstra Technician connect the NBN in my house but he didn't connect the IP to my Foxtel Box, now what can I do I have the same box I had when connected to Foxtel, not the Black Box

Olly31
Level 1: Cadet

Is anyone else experiencing usage meter for home broadband is not updating daily. Says I used 0GB for 2 weeks then 900GB in 1 day. Received an alert that I have used nearly all data. My normal monthly usage is only 200-300GB. Phoned Telstra to report ...

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