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JZhou123
Level 1: Cadet

Hi all, I arranged for my cable service to be switched over to NBN, under the advice from Telstra, as they suggested that they would cut off cable in my suburb. I put the order through a month ago and I am still yet to receive the modem for NBN. I am ...

Becs75
Level 1: Cadet

Hi, I've just received a new Smart Modem Gen 2 and the mobile signal light is flicking from orange to red, but the modem doesn't automatically switch to backup mode? The connected wifi devices just lose connection. Isn't the modem meant to switch to ...

Ballina_Bob
Level 2: Rookie

Hi,I am trying to have my Telstra Order for connection to the NBN FTTC completed.The Telstra Order Tracker is not allowing me to reschedule when the NBN Co tech can visit.Telstra is un-contactable by phone, email or online chat.How are we to contact ...

ChrisPalmer
Level 1: Cadet

We just today had a technician out who fixed an issue at the exchange after 2 months of no internet. For a few hours the internet was great. Now every few minutes the modem cycles between orange and blue lights on the front, occasionally showing gree ...

Porkychop
Level 1: Cadet

Since last year our internet has been dropping out constantly. It's started off with 1 minute dropouts that would automatically reconnect itself but this year it can take up to 5 minutes to get back online.  We have called Telstra so many times over ...

BlueMountains84
Level 2: Rookie

Would I be right in assuming that at the moment NBN technicians are missing a significant amount of installation appointments? Was told by Telstra I would have my NBN activated today (just being connected into the DPU in the pit as I've already got t ...

CrackaJH
Level 1: Cadet

anyone finding cable speed last night Wed Apr 8 varying between 3Mbps and 100Mbps with2 Zoom dropouts at 7:30 and around 8pm? also speed this afternoon Apr 9 is consistently 25-30Mbps versus ususal 100Mbps

Huh1
Level 1: Cadet

N.B.  I am posting this here, rather than the ‘Complaints’ section, as the ineptitude of Telstra cannot be expressed in under 2000 characters. We’re moving to a new house on April 16th and need to set up NBN at the new property.  I researched 10 ISPs ...

Pippy1
Level 1: Cadet

nbn

I have NBN and my old router id is still showing. I had to turn off my new nbn router and when I turned it back on my foxtel (thru Telstra) defaulted to the old one. I went in and changed it but will do it again if I have to turn off the router. Also ...

Sama56
Level 1: Cadet

Hello everyone. Since yesterday I have encountered a weird problem with my internet. With speedtests i'm only getting around 2-7 megabits per second download while my upload is still normal at 20 megabits per second. Obviously this speed is extremely ...

Ballina_Bob
Level 2: Rookie

Hi,I am trying to have my Telstra Order for connection to the NBN FTTC completed.The Telstra Order Tracker is not allowing me to reschedule when the NBN Co tech can visit.Telstra is un-contactable by phone, email or online chat.How are we to contact ...

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

Chukka
Level 2: Rookie

Hi, do you know if Telstra are offering complimentary increase of broadband speed? I'm currently on NBN 45mbps which is generally enough however with 3 high school kids learning over the internet and my wife and I working from home, those speeds aren ...

jet78
Level 1: Cadet

Hey contributors, I need to move house and want to cancel the existing telstra service. Given the fact that no call will be taken unless emergency these days how I can do that? I searched everywhere in manage account and there is no option to cancel ...

felicitysielaff
Level 1: Cadet
CWE
Level 1: Cadet

Hi - I am a telstra customer with home phone, mobiles, foxtel and wish to get telstra nbn. However, I don't have any need for a home phone now as we operate exclusively from our mobiles. Three questions:(a) can we deactivate our home phone as we have ...

Kirstin1
Level 1: Cadet

I have all the physical items I need to start with NBN but I am hesitant to turn it on. If something goes wrong is Telstra able to assist? I certainly can't get through to anyone via phone or online chat today. Should I stay with my old (existing) se ...

swen57
Level 2: Rookie

telstra refuses to even acknowledge my calls

Micree
Level 2: Rookie

5 technicians and it still drops out I saw In the pit it's 20yr old cable it is not being FIXED but my Bill is still there why can't they fix it 

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

JZhou123
Level 1: Cadet

Hi all, I arranged for my cable service to be switched over to NBN, under the advice from Telstra, as they suggested that they would cut off cable in my suburb. I put the order through a month ago and I am still yet to receive the modem for NBN. I am ...

Becs75
Level 1: Cadet

Hi, I've just received a new Smart Modem Gen 2 and the mobile signal light is flicking from orange to red, but the modem doesn't automatically switch to backup mode? The connected wifi devices just lose connection. Isn't the modem meant to switch to ...

ChrisPalmer
Level 1: Cadet

We just today had a technician out who fixed an issue at the exchange after 2 months of no internet. For a few hours the internet was great. Now every few minutes the modem cycles between orange and blue lights on the front, occasionally showing gree ...

BlueMountains84
Level 2: Rookie

Would I be right in assuming that at the moment NBN technicians are missing a significant amount of installation appointments? Was told by Telstra I would have my NBN activated today (just being connected into the DPU in the pit as I've already got t ...

CrackaJH
Level 1: Cadet

anyone finding cable speed last night Wed Apr 8 varying between 3Mbps and 100Mbps with2 Zoom dropouts at 7:30 and around 8pm? also speed this afternoon Apr 9 is consistently 25-30Mbps versus ususal 100Mbps

Pippy1
Level 1: Cadet

nbn

I have NBN and my old router id is still showing. I had to turn off my new nbn router and when I turned it back on my foxtel (thru Telstra) defaulted to the old one. I went in and changed it but will do it again if I have to turn off the router. Also ...

Sama56
Level 1: Cadet

Hello everyone. Since yesterday I have encountered a weird problem with my internet. With speedtests i'm only getting around 2-7 megabits per second download while my upload is still normal at 20 megabits per second. Obviously this speed is extremely ...

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Tim69
Level 1: Cadet

Everyday our NBN drops out between 9am and 6pm. It just goes off all day. Suppose to work from home and can't. Can't contact anyone to fi d out why.

caz222
Level 1: Cadet

Since 23 March 2020 my internet data usage is showing zero in Telstra My Account 

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