Broadband & nbn™

Home Broadband

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
zook
Level 1: Cadet

We and others in St Ives have been without broadband in St Ives for the past 7 days. Multiple contacts to Telstra have been frustrating to say the least. Responses from telstra have been: "there is no outage in your area", to daily responses such as ...

alfred56
Level 2: Rookie

Hi,So I connected to NBN and I get  disconnections when I use my analog phone. I received the new Telstra Gen2 (DJA0231) router yesterday and connected it up. I am experiencing packet loss and temporary inability to ping hosts on the internet, browsi ...

Daniel51
Level 1: Cadet

I currently have a Cable connection with separate phone, my house mate (the owner of the house) currently has ADSL, the NBN will be connected soon, which means they will upgrade to the NBN. Can I still keep my Cable connection and them have the NBN c ...

LordPaul
Level 3: Gumshoe

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

Brettfras
Level 2: Rookie

Hi,
Our internet has been shockingly slow for over a week now. I can’t even send a pdf file in an email it’s that bad. It’s that slow I can’t even send this form, this is the fifth try. Also the 4G on my phone is appalling. What is going on with your ...

Brettfras
Level 2: Rookie

Hi,
Our internet has been shockingly slow for over a week now. I can’t even send a pdf file in an email it’s that bad. It’s that slow I can’t even send this form, this is the second try. Also the 4G on my phone is appalling. What is going on with your ...

Brettfras
Level 2: Rookie

Hi,
Our internet has been shockingly slow for over a week now. I can’t even send a pdf file in an email it’s that bad. It’s that slow I can’t even send this form, this is the second try. Also the 4G on my phone is appalling. What is going on with your ...

Brettfras
Level 2: Rookie

Hi,
Our internet has been shockingly slow for over a week now. I can’t even send a pdf file in an email it’s that bad.

mikey_b_it
Level 1: Cadet

So I brought a Telstra Smart Gen 2 modem about two months ago and that is when I started get the following issues;- Constant connectivity drop-outs and loss with my wan connection- Modem kept switching between backup mode and broadband mode- Major pa ...

fatcat23
Level 1: Cadet

Hi all,My home internet broadband usage has gone crazy since I changed plans with Talstra. We have never reached our limit ever before. We have upgraded from 50gb to 100gb a month and now we keep reaching the limit. Yet on the previous 50gb plan we n ...

LordPaul
Level 3: Gumshoe

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

Molly12
Level 1: Cadet

Is it possible to turn off internet during certain hours

Telstra123
Level 1: Cadet

Hello everyone, I made an online order to join Telstra NBN and to port my existing home phone number.  Is Telstra meant to notify my previous provider about me switching over to Telstra as it was porting my number? How come I still got charged the mo ...

SivanVad
Level 1: Cadet

Hi, As part of the promotion, I should have received Google Home Mini along with my broadband plan but I am yet to receive one. Am I missing something? Should I call Telstra? Thanks,Siva

Mike-AU
Level 4: Private Eye

I have an internet service from TCL connected to a device in a suburb of Melbourne, and a trace route to it from my home internet (in another suburb of Melbourne) takes the following path - Melbourne - Adelaide - Perth - Singapore - Japan - Sydney - ...

Rimuru21
Level 1: Cadet

Hello everyone, I'm not sure if my speeds are what they should be as I don't know how the distance to the line affects speeds exactly. Though I'm sure something isn't right as the speeds I'm getting are pretty abysmal. I'll post the line stats below, ...

OZrevhead
Level 2: Rookie

I am a long time user of Bigpond cable (mainly due to no viable competition where I live) and we have been mostly very happy with our internet performance but recently it has gone downhill badly. If I speedtest it I get normal numbers but internet us ...

freshmint
Level 2: Rookie

Hi,
Telstra technician just helped me connect the cable and smart modem gen2 yesterday, and he told me the cable was not active so I have to use the 4G mobile mode to use Internet.
It was good until this afternoon, the mobile mode light kept “off” stat ...

Matt333
Level 1: Cadet

Hi. Does anyone know if I can continue with cable internet if I cancel my Foxtel subscription? Other than sharing the Foxtel cable they are not seperate. Thank you.

Trog_Hater
Level 1: Cadet

Firstly the situation; my area has been without cable internet since last Thursday (we did get it back for a day and a half on Wednesday), most people probably blame Tel$tra but personally I think it was the Troglodytes installing NBN in the area lik ...

zook
Level 1: Cadet

We and others in St Ives have been without broadband in St Ives for the past 7 days. Multiple contacts to Telstra have been frustrating to say the least. Responses from telstra have been: "there is no outage in your area", to daily responses such as ...

Brettfras
Level 2: Rookie

Hi,
Our internet has been shockingly slow for over a week now. I can’t even send a pdf file in an email it’s that bad. It’s that slow I can’t even send this form, this is the second try. Also the 4G on my phone is appalling. What is going on with your ...

Brettfras
Level 2: Rookie

Hi,
Our internet has been shockingly slow for over a week now. I can’t even send a pdf file in an email it’s that bad. It’s that slow I can’t even send this form, this is the second try. Also the 4G on my phone is appalling. What is going on with your ...

Brettfras
Level 2: Rookie

Hi,
Our internet has been shockingly slow for over a week now. I can’t even send a pdf file in an email it’s that bad.

rootdev
Level 2: Rookie

Why are you blocking liveleak.com? If this is your PC brigade crusade why haven't you blocked facebook for streaming the video from beginning to end? Your knee jerk reaction does nothing to anyone motivated. See: The Streisand effect.

Is this a govern ...

GreyPower1
Level 1: Cadet

I wish to set time limits for wifi access for my sons, allowing 1 hour after school from 3pm-4pm and then auto disconnect. Thanks in advance

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

Our community experts

Home Broadband Bundle

$99 Entertainment Bundle. Unlimited Data and Entertainment.

Find out more