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Imad1
Level 1: Cadet

I came home today after work and have been trying to find a solution to my internet problem. Every time I try to connect to the Wifi a window pops up and its asking me to log in to my iiNET account. I was advised by Telstra helpline to get in touch w ...

bb8cat
Level 1: Cadet

We live in a townhouse on a corner subdivided block of land built in the last 7 yearsand are connected with Telstra cable internet. We signed up toTelstra nbn as our address showed it was ready to connect using HFC .  There is no NBN utility box inst ...

ChrisGhost
Level 1: Cadet

I checked NBN roll-out map and it's seems that all my neighbours have NBN but not me.Tried to contact telstra couple times no helping, keep telling me the same result i got form NBN website I have to wait until Aug 2020. Here is the thing, I'm on Eas ...

tomislav87
Level 2: Rookie

Hi,

I have been trapped with a CCP0004 error for over a week now.

Whenever I call the 1800 135 103 number I get told to wait another 24-48 hours.

Incidentally, I have spoken to some technical people and they can see that my cable connection is online, h ...

Mel12446
Level 1: Cadet

Ive been trying to get online since Jan 5. Im over the useless phone calls to Support, sitting in Bourke St store during my lunch breaks and now the almost daily complaint follow ups. It’s a waste of my time. Telstra, if not resolved by Feb 1st, im r ...

Curlcurltelstra
Level 2: Rookie

If I reported an internet and Foxtel outage on January 3rd, and Telstra promised to fix it by 3 to 5 business days, and it still does not work on January 11, did Telstra lie to me?

philquad2
Level 2: Rookie

after many support tickets with my web hosting company, i finally find out that my .net email problem is telstra's dns. so im using googles 8888 but i shouldnt need toi talked to chat support, absolute waste of time, but this was before i found the p ...

LordPaul
Level 2: Rookie

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

Dajsam
Level 2: Rookie

I am a little confused. I recently tried to self install NBN. My connection is the FTTC. The lights on the NBN device (Link and DSL) would not remain solid. after following this up I was given an appointment date in a month! (not happy about that but ...

Northcotelass
Level 1: Cadet

Currently experiencing issues that have appeared in previous posts.
My internet at home works as I am able to watch Netflix etc on Telstra tv, however since yesterday morning all other devices - iPhone 5e, iPhone X and MacBook all have message ‘no int ...

LordPaul
Level 2: Rookie

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

SirKadachi
Level 3: Gumshoe

Recently starting on the 19th of January, I've had many frustrating issues with my latency. Throughout the day my latency will typically be around 12 - 20 ms, but recently has been in between 100 - 4000 ms for no reason whatsoever. This is detrimenta ...

Sud2
Level 2: Rookie

Hi

I am writing this out of frustration after having requested a connection at Indooroopilly well in advance on 20 Dec 18 to be connected by 02 Jan 19. However it has not been connected or made operational as on today 06 Jan 19. There is total lack of ...

Shazz18
Level 2: Rookie

I have the exact same problem as the person who posted here https://crowdsupport.telstra.com.au/t5/Home-Broadband/Can-t-access-google-drive/td-p/774667 I have tried different browsers;, different computers, ipads etc. both of my children need to do t ...

Clarky47
Level 1: Cadet

I’m currently away from home and my usage on my WiFi has sky rocketed. Is there anyway to see what devices are connected?

El_Craigo
Level 2: Rookie

HiFor the past 3 or 4 days, I have been unable to connect to Google Drive. I get this error       This site can’t provide a secure connection      drive.google.com sent an invalid response.      Try running Windows Network Diagnostics.       ERR_SSL_ ...

TayaMia
Level 2: Rookie

I’m trying to connect an ip camera via wifi on the 2.4 GHz band as the 5.8 is not available for this function yet. What modem/router configuration is necessary to achieve this, UPnP is enabled so do I need to enable WPS? 

1234567893
Level 2: Rookie

Order 1-1790278264107 Technician didn't turn up. Asked the online chat what happened and immediate I got a text saying it is rescheduled to 5/12. Called 132200 about the order. Initially I was told there was nothing scheduled for today (29/11), but a ...

JohnWP
Level 2: Rookie

My emails about the NBN are being rejected as Spam by the NBN System Administrator, Why? NBN says it is not them but my ISP (Telstra).Header looks nothing like a Telstra Header & has no Address & no Properties?I retyped the 6 occurrences of NBN to BN ...

stevo8
Level 2: Rookie

I have a cable broadband internet service which is working fine. I have several other telstra wall connections in other rooms, the cable coaxial type, I am assuming for now that they are properly connected back to the main point, where the smart mode ...

Mel12446
Level 1: Cadet

Ive been trying to get online since Jan 5. Im over the useless phone calls to Support, sitting in Bourke St store during my lunch breaks and now the almost daily complaint follow ups. It’s a waste of my time. Telstra, if not resolved by Feb 1st, im r ...

zaimc
Level 1: Cadet

down for anyone else

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Totallypeedoff
Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <service.interruption@telstra.com>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

Scouse1
Level 1: Cadet

My Bigpond Mobile Wi-Fi 4G no longer connects to the internet (Wi-Fi works OK within our apartment).  See below. Alternative Wi-Fi network working fine - hence able to send this message!

BungyStudios
Level 1: Cadet

After downloading movies on my home cable broadband for a week. I have discovered the hidden limit to "Unlimited" broadband packages.

It turns out, I got slowed down to a halt after 15.1TB of data usage.

I did not breach any "Fair Use" policies, yet I ...

Ryeuu
Level 3: Gumshoe

Hello,

My mates and I currently use a tool called "Shadowsocks" (SS) to control the route or path that our game packets take to reach our game server, which is located in Taiwan. Currently we use the following paths:

Home (SS Client) > Singapore VPS (S ...

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